Freshsales Reviews 115

The FreshSales team are always on hand to provide amazing customer service and support in all areas. The CRM as a whole is a great system with much adaptivity to it, I'm so grateful for all the support the whole team provide on a daily basis - everyone is so friendly and knowledgeable. I would recommend this CRM due to its personalisation, user-friendly view and amazing employees who are always on hand.

It's amazing Lead management system where I can update my contacts with all the given activity, I can store the leads and change it to different deal stage. Great job to the person who created it.
Cheers

FreshSales has provided the ability to automate our communication with our prospects and current customers. We set up a workflow that sends emails based on specific interactions with our company to help move them along our sales funnel. Saves us a lot of manual work.

One of the best CRM systems that I have used. Simple, easy configure, and to the point. The support structure from freshsales is also noteworthy.

Great product but the Hebrew version need a lot of fix and have a lot of bugs (for example when i create new custom field in the lead module and do mapping to contact i need first to create the files name (in the mapping for contact) in English or number and only then i need to go to the contact module and edit the name to Hebrew

My experience with Freshworks has been great for what I need. We have email campaigns set up to reach back to clients who are interested in working with us at a later date and Freshsales allows us to easily set up a monthly campaign and send it out to 100+ people within a day. Definitely a great service for what I need.

Its been a great experience using Freshsales. I work in a segment where both B2C and B2B are handled by me. This has been one of the best and easy to use. I especially love the kind of Automation this provides.

Fresh works is an amazing system which allows you to track your projects from lead stage through to the opportunity. It's 100% accuracy makes sure you never miss out on following up a project which is an essential part of the sale. this is a system that all businesses should invest in. "It's faultless"

Platform works great for our companies needs. We have had a couple users get locked out of their accounts for no apparent reason and had to do some workarounds with the Support team to get them back in.

We discussed how to make changes to auto emails and I was shown how to create a new lead – without sending the auto email :)

The session was incredibly helpful and very much appreciated!

Good CRM option. Not as customizable as I would hope. Too many gate keeper account levels to access certain features such as requiring a field to be filled out when creating an account or contact. Frustrating to users to not have access to simple things like this hidden behind barriers associated with account tier level. I am not asking for advanced reporting.. just a mandatory field.

Support is nice and seemingly helpful, but they drop the ball when it comes to bigger issues that need to be escalated to engineering, and they tend to ask questions when assisting you that are irrelevant and will not help them to fix your problem. It also seems that they lack basic understanding of the internal interface of the admin panel. It is a bit of a time waster to have to explain the product options and features to someone who works for Freshsales.

When looking for a CRM Freshworks was so easy to use, they offered many great demos, and made is very accessible to ask questions to help with set up. Their prices are very fair and even gave us a non-profit discount. The platform is very intuitive, easy to move items around but also delete items if there are any errors. As a small non-profit it has been a great tool to transition documents of names into one place where we track users, notes, updates, and reminders. The customer service is truly a huge component of how happy I have been in transitioning to this platform.

Excellent platform and service. We have really enjoyed rolling this out.

My experience with freshsales was great. The software allowed my company to keep track of our agents and after our software department built an application that integrated with the freshsales API, our custom company CRM and freshsales CRM were able to communicate seamlessly.

Freshsales helps us manage our sales process perfectly. We don‘t miss out any deals. Its a good tool to manage the leads and contacts. And very important to make statistic from where the customers come from.

I've been working with Freshsales (and also a couple of other services belonging to the Fresh suite) for a quite now, and I can say that in my opinion is even better than other famouse CRM services, which are probably famous just for the name!

Highly customizable, fully integrated with webhooks and it is also possible to create automatization to scheduling for example the sending of emails, if some criterion are satisifed, creating your own logic/rules.

There is also a Rest API that allow you to get your data and do whatever you need to do.
But in my experience, all the default features are enaugh.

The support team is another plus of this software house. They reply very fast and help you step by step to resolve your problem.

The CRM does what is expected out of it. Needs some investment & work on reporting & analytics section.

Rest I highly recommend for growing startups

Freshsales is a very effective way to manage contacts and leads. Updated frequently with new functionalities, it's a time-saving software, with a super reactive and helpful support!

I love Freshworks. It has made working remotely easier for me as i am able to see what my team members are working on, collaborate on tasks and be more efficient. I am able to get a 360 view of all my contacts, which helps me to get tasks done faster. There is nothing i would change, keep doing what you are doing!!!!