Freshservice Reviews 97

I have tried freshdesk to communicate between our clients, vendors and within our departments. It is one of the useful tools we have found so far.

We've been using Freshservice for some time and it keeps getting better. The team are really quick to respond to support issues, and the management are great at engaging with customers. They clearly want to keep improving the product and when we do find areas that don't quite meet our needs they are always keen to develop the product to overcome this, or point us in the right direction.

We are using Freshservice since 2016 and the product supports our needs very well.
Just some simple configurations and the solution is ready.
It is directly usable and follow the important rule : Keep it simple !
In case you need some support on the tool, the FAQ are complete and the direct online support is always accessible.
Do not hesitate to try it !

We have been using Freshservice for almost a year now and continue to be very satisfied with both the product and the support we receive. In fact, the support is the best provided by any of our IT suppliers, without a shadow of a doubt. New features are rolled out regularly and the users are listened to.

We currently have 7 support agents that have no complaints about using the software, which is very unusual. The layout and functionality makes you want to use the product as you know that your life as a support person is going to be easier if you do.

Is the product perfect? No, no product is or will ever be. The best that you can hope for is that the developers and the company itself are trying to make it the best that they can. Freshservice seem to be on this track.

Invest in Freshservice and they won't disappoint you.

Great, responsive, flexible software!

Have seen many good incremental imporvements since signing up over a year ago, and look forward to upcoming ones!

These guys go out of their way to help and I find working with them a breeze. If only all our software vendors were this accessible and helpful!

Recently deployed Freshservice after using an open source tool for ticketing and ITSM operations. We have standardized on G Suite and Freshservice offers SSO so we were able to tie it into G Suite. Our users are able to access the portal with a single-click, no need to sign in again. The portal was easily customized to use our terminology and layout that works for our users. Ticketing...seemless. We can do what we need to do, not follow a framework forced on us by the vendor. Analytics...everything we need to monitor our work plus meet the reporting needs of other organizations we work with. Support...quick, knowledgeable, and able to meet me at my level of knowledge. Absolutely no regrets.

I have been using Freshservice as our main helpdesk ticketing system for almost 2 years now. It has transformed the way we manage end users requests. The platform is very simple to operate and easy to make your own. The one thing I absolutely love about this company is the level of support. They usually follow up within 30 minutes anytime I have asked for assistance with the product. Highly recommend this software if you are looking for a ticketing system.

Still miss some functionality but still a great ITSM.

One of the greatest Support Team I've ever encounter thought. =)

Setup couldn't have been much faster or easier. The whole system is fast and intuitive; even the mobile app. Customization options are plentiful, but not overwhelming. What I've been most impressed with is the support. The couple tickets I have put in with them have been responded to promptly and resolved on the first try. Overall it's a perfect fit for our organization.

We picked FreshService over ServiceNow, XenDesk and Spiceworks. The instance is easy to set up and customize, and their support is always fast and helpful. It's way cheaper than ServiceNow and gives a lot of the same features. It's not as customizable, but unless you have a very large organization, an MSP, or highly stringent requirements you can get a lot of the same functionality without paying an arm, leg, spleen and part of your first born.

Love FreshService!

We use the FreshService help desk ticketing system. The system was simple to configure for our organization and easy to provide both to our internal folks as well as our clients. We are now operating all of our support for clients in the system. Their team provides timely responses to any questions or troubleshooting. Very grateful to work with them.

FreshService and FreshDesk are awesome services that need little to no configuration to start and have ALOT of possible customization. The products are always in development so there's often new features and it's possible to have APPS that add integration to different applications (skype for example).

Their support is fantastic (they ain't poorly shod shoemaker). Quick and easy, they know their stuff, are very kind and professional (even when it's a code 18 inch in front of the screen).

If you need a fast to apply solution, you should try their free trial.

Very easy to use an great interface . Very user friendly. Great customer service, always there to respond for any questions you have. Fast and reliable team