Frey Reviews 1,265

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I LOVED the original Bergamot detergent and used it for special events, such as washing my daughter’s sheets when she came home from college. I ordered the Bergamot Beach and it smells awful, like che... See more

Rated 1 out of 5 stars

I have been a loyal customer, 2.5 years of exclusively buying Frey laundry Bergamot Beach laundry soap, softener, booster and dryer sheets, I just ordered the new 2.0 Frey bergamot beach scent and us... See more

Rated 4 out of 5 stars

Excellent product! Customer response amazing. Challenged by supply chain which is not fair considering how eco-friendly, original, animal testing caring and donating friendly they are.....only bug for... See more

Company replied

Rated 5 out of 5 stars

The scents are Amazing ~ not only that the detergent does a great job cleaning my Laundry as well. Working as a Critical Care Nurse, I often work in very close proximity to other colleges. Quite frequ... See more

Company replied

Company details

  1. Laundry

Written by the company

We’re on a mission to transform your world with the power of incredible scents, and to help people -and the planet- stay healthy.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Frey is one of the best products out…

Frey is one of the best products out their. One time the delivery service did not give me my package from Frey. I got ahold of them and told them what happened and they were more than courteous in sending me a new one. My clothes, bedsheets and comforter smells like like cedar and sandalwood. Something that a man wants to smell like not fruity flowers like a woman. No offense to any ladies!

3 February 2022
Rated 5 out of 5 stars

Love the product

Love the product, it does an excellent job of cleaning clothes and smells great. The only drawback is that the pump dispenser is sometimes too stiff and difficult to use with my arthritic hands.

3 February 2022
Rated 1 out of 5 stars

Very hard to get in touch with to…

Very hard to get in touch with to cancel orders. Packages sent to me that had to be returned and couldn’t get in touch with anyone. It’s been months since I even got samples. Not sure why they are sending me this now. I really can’t remember the specifics except it was hard to communicate with the company

3 February 2022
Rated 5 out of 5 stars

I absolutely LOVE this fragrant…

I absolutely LOVE this fragrant detergent! Be careful with this, however, I would suggest using it sparingly at first and then increase it until you are accustomed to it. Irregardless, it contains such manly scents, lasts all day, and is completely made for a male to use. Something just for him. The scent he shares simply by wearing his clothes. I and EVERYONE thank you, Frey!

3 February 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look