Frey Reviews 1,265

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I LOVED the original Bergamot detergent and used it for special events, such as washing my daughter’s sheets when she came home from college. I ordered the Bergamot Beach and it smells awful, like che... See more

Rated 1 out of 5 stars

I have been a loyal customer, 2.5 years of exclusively buying Frey laundry Bergamot Beach laundry soap, softener, booster and dryer sheets, I just ordered the new 2.0 Frey bergamot beach scent and us... See more

Rated 4 out of 5 stars

Excellent product! Customer response amazing. Challenged by supply chain which is not fair considering how eco-friendly, original, animal testing caring and donating friendly they are.....only bug for... See more

Company replied

Rated 5 out of 5 stars

The scents are Amazing ~ not only that the detergent does a great job cleaning my Laundry as well. Working as a Critical Care Nurse, I often work in very close proximity to other colleges. Quite frequ... See more

Company replied

Company details

  1. Laundry

Written by the company

We’re on a mission to transform your world with the power of incredible scents, and to help people -and the planet- stay healthy.


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2.7

Poor

TrustScore 2.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I will say I love your products, but…

I will say I love your products very much. However my latest order was kind of annoying. So annoying that even after receiving 35% for life I'm just not going to be ordering with your company again. I'm due to various discounts that I was able to acquire I should have been able to order a large amount of things today and do so for a price so low that it was silly. Well not ideal for your company as far as bottom line it was ideal in the fact that I would have continued being your customer after the fact however today was so annoying.. no I will not do a follow-up to go into greater detail.. I just simply am not going to purchase from you guys again. I'm very disappointed in the outcome that occurred today, but the outcome of this has pushed me forward in attempting to recreate this amazing formula in my own homemade cleaning products that will soon hit the market as your competition :-)

3 February 2022
Rated 3 out of 5 stars

Love the scents

Love the scents.
Hated that I couldn’t just order one thing without being put on an automatic purchase plan, do I quit buying.

3 February 2022
Rated 5 out of 5 stars

This is a good subscription item

This is a good subscription item. I have used their products for a few years. I use the laundry products. It was convenient to receive them delivered to my door and the products and scents were great. I feel good about the trees that have been planted with my purchases.

3 February 2022
Rated 5 out of 5 stars

I was surprised with how well the…

I was surprised with how well the laundry package cleaned my husband's clothes! They barely look worn. And the scent lasts.

The shampoo & conditioner were wonderful; my hair is so clean & no extra residue. It made the difference when I colored my hair.

I'm so pleased that I told my friends.

3 February 2022
Rated 2 out of 5 stars

Smells great but is not worth the…

Smells great but is not worth the hassle. I placed an order and it took months to arrive. I checked in multiple times and they kept assuring it was coming but I am not joking when it took 3.5 months to arrive. Then they assured me their supply chain issues were fixed and gave me a coupon to use. I went to use it and they were out-of-stock on literally every product I wanted. All of that plus the more expensive price tag - I think it is better and less hassle to use a higher end product from a box or grocery store.

3 February 2022
Rated 5 out of 5 stars

The smell is wonderful

The smell is wonderful. I never get tired of it. And it lingers on fabric better than any detergent I've tried. The detergent seems to wash well. The wrinkle-releaser and stain-remover are also effective. If I could make 1 change, I hope they can get the cost down. That's why I use this in conjunction with another less-expensive detergent (use this more on towels and sheets, things I want to smell nice, etc).

3 February 2022
Rated 5 out of 5 stars

Best laundry soap and fabric softeners ever

Frey has the best laundry soap and fabric softeners. The fragrance last for a long weeks if not longer.
I have been using Frey for a number of years and wouldn't think of using anything else. So many laundry soaps that you buy from the store are watered-down so you have to use more.

3 February 2022
Rated 5 out of 5 stars

Frey, a whole new level of laundry & personal care products

Frey products are so unique! We both have sensitive skin and we’ve been using the line for I think two plus years now. It’s hard to find products for sensitive needs that actually get our laundry clean & still smell great! The scents are soothing, not overpowering & you don’t feel like you’re getting bathed in chemicals 🙌 We also love how Frey gives back by planting trees for every purchase! We recently moved and forgot to update our new address & Frey came through again 🥰 they tracked down our shipment which had been returned & offered to reship it for us! Love this company for producing a safe product & for the wonderful customer service! Plus plus, we smell wonderful everyday 😊

3 February 2022

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