Avoid buying for the supplier as they advertise themselves as good quality and the result is completely different than what they write on their website. I bought some trousers for around 400dkk and... See more
Company replied
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Avoid at all cost. Complete scam. Just got scammed 40 euros for what ultimately turned out to be a Temu quality product. Shipping took 3 weeks as it ships from China. Their customer service is unreach... See more
Company replied
Freya is a scam shop selling plastic-based clothes from China. If need refund, you need to provide pictures and pay yourself the shipping and taxes. They encourage you to give items to family members... See more
Company replied
VERY DISAPPOINTING. My honest opinion is that I don't even want to give 1 star, this company doesn't deserve it. This company from the outside make it seem like they're based in Copenhagen but f... See more
Company replied
1.2
Bad
471 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Truly Exceptional Service!
Products from Freya Kobenhavn cannot be compared in quality with any other ones. They are superb in materials, very delicate in designs, and even will be over the years. The crew of the service was just in time, professional, and always ready to assist. They are a five-star company, with which shopping becomes easy, fun, and reliable.
21 July 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
Thank you very much for your wonderful feedback! We’re so happy to hear that you appreciated the quality, design, and service of Freya København. It’s great to know that our team made your experience smooth and enjoyable. We truly value your trust and look forward to welcoming you back again soon!
Warm regards,
Freya København
Perfect Luxury Brand!
Freya Kobenhavn is the brand, in my opinion, that offers quality, luxury, and professionalism all together. Their pieces are modern, timeless, and really carefully made. The best customer services were provided by the people who really took care of the details of the whole process. Indeed, a corporation that deserves the highest possible rating!
15 August 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
Thank you so much for your amazing review! We’re thrilled to hear that you experienced the quality, luxury, and care we aim to deliver in everything we do. It’s wonderful to know that both our products and service made such a strong impression. Your kind words truly mean a lot to our entire team.
Warm regards,
Freya København
A Premium Shopping Experience!
A walkachella was the shopping experience with Freya Kobenhavn. The products are the logo of quality and luxury. On the part of the customer, the service was timely, professional and very even. The whole process was easy and I left with a smiling face and good mood. I am definitely going to give this site a five-star rating!
7 August 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your shopping experience with Freya København felt seamless and uplifting. It’s great to know you appreciated both the quality of our products and the professionalism of our service. We truly value your support and look forward to welcoming you back again soon!
Best regards,
Freya København
Don’t order there
Absolute scam. Clothes from China, doesn’t correspond to picture. I ordered a denim shirt and after 2-3 weeks received some cheap smaller Asian size polyester shirt. Of course I wanted to returned and wrote to info@ twice - no one bothered to answer. But now reading other comments I can see id have to pay for this return too, which I’m not gonna. I wish I read it before ordering. Scammers
UPD: I wrote to info mail again as suggested in the reply and still no answer 🙌🏻
26 September 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
We are truly sorry to hear about this situation. It’s very disappointing to know you received an item that didn’t match your order or expectations, and that you didn’t get a response to your emails. That is not the level of service we want to provide.
If you can kindly resend your details, including your order number, directly to info@freya-kobenhavn.dk
, we will make sure your case is prioritized and reviewed properly. We want to resolve this for you as quickly as possible.
Your feedback is very valuable to us, and we will use it to improve both our product accuracy and our customer support response times.
Best regards,
Freya-Kobenhavn Customer Service
Never received any product
Never received any product. I was sent a order confirmation and even tracking details from a Chinese carrier. How that was produced, I have no idea, but even with the local DAO parcel service, it ended up just being a registered shipment. No parcel ever existed. Don't buy anything there!
11 September 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
We are very sorry to hear about your experience. It sounds like something went wrong with your shipment, which should not happen. Please contact us at info@freya-kobenhavn.dk
with your order number, so we can look into the tracking details and make sure you either receive your order or get a full refund.
Kind regards,
Freya København
It is a fraudulent business.it should…
It is a fraudulent business.it should be report to the police
16 July 2025
Unprompted review
Reply from Freya Kobenhavn
Hi,
We are sorry to hear about your experience. Our aim is always to ensure customers receive the products they order, and we take such concerns seriously.
Please contact us at info@freya-kobenhavn.dk with your order details so we can look into the matter and work towards a resolution.
Kind regards,
Freya København
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