Impeccable service along side a fast payment. Without a doubt a top company and I’ll be using them again in future.
Company replied
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See what reviewers are saying
Sent phone in to be checked ,then got email saying it had screen burn which I knew it didn't have so rejected their derogatory offer of £10.contacted them after waiting nearly 2 weeks on return of pho... See more
Company replied
Excellent customer service! Speedy process!... l sent my iPhone XR to Frift on Wednesday... they called on Thursday to say it's been received & they would be paying me the full amount as originally qu... See more
Company replied
Absolutely outstanding service, tracked phone delivery which showed signed for at 12.20 today. Got a call less then 2 hours later to say all ok & money in bank account within 30 minutes of that call.... See more
Company replied
Company details
Written by the company
Frift specialises in the recycling of technology from Mobile Devices to Tablets, Laptops and much more. Save the planet by trading in your device and we can either upgrade you to a device of your choice or, we can offer you an industry leading trade in price. Download our Frift app on either the App store or the Play store and see how seamless and easy it is to transition from old to new or to turn your old tech into cash! Visit our site to learn more at www.frift.co.uk
Contact info
Unit 2, Road Two Business Park, Road Two Winsford Industrial Estate, CW7 3RX, Winsford, United Kingdom
- 01606558866
- support@frift.co.uk
- frift.co.uk
3.6
Average
318 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Mysterious fault
Offered £150 and they came back saying the phone had a fault and would only give £120 - IT DID NOT HAVE A FAULT
18 June 2024
Unprompted review
Reply from Frift
Hi Philip,
We're sorry to hear about how you feel regarding your experience with us.
We inspect each device on a a case by case basis and unfortunately our technicians ddid find paint chips on the chassis and around the camera lens.
We can see that you have accepted the counter-offer and the payment has been processed.
Please don't hesitate to get in touch if you would like to discuss this further.
Best wishes,
Team Frift
I sent my iPhone 7 to Frift there…
I sent my iPhone 7 to Frift there initial value was £53 the actual amount I received was £23
So I won’t use them again rather give the tech to a charity
6 June 2024
Unprompted review
Reply from Frift
Hi Ann,
We're sorry to hear about how you feel regarding your experience with us.
Each device is looked at on a case by case basis and unfortunately our technicians did find wear on the chassis and battery warning when the device was tested.
We can see that you have since accepted the counter-offer and the payment has been processed.
Please don't hesitate to get in touch if you would like to discuss this further.
Best wishes,
Team Frift
Quick and easy service
Quick and easy service, thank you very much I’m so grateful 🌟
10 June 2024
Unprompted review
Reply from Frift
Hi Heather,
Thank you for taking the time to leave us a glowing review ⭐️
We are so glad to gear that you enjoyed your experience with us and please don't hesitate to get in touch if we can assist in the future!
Best wishes,
Team Frift 🧡
Really fast friendly and thorough
Really fast friendly and thorough, customer care attitude is a winner every time, will be using again!!
18 June 2024
Unprompted review
Reply from Frift
Hi Victoria,
Thank you for taking the time to leave us 5 shiny stars, as a small business it is greatly appreciated ⭐️
We are so glad to hear that you have enjoyed your experience with us when turning your old tech into cash 💰
Please don't hesitate to get in touch if we can help in the future!
Best wishes,
Team Frift 🧡
Fantastic service 👏 same day payment…
Fantastic service 👏 same day payment well done service.
14 June 2024
Unprompted review
Reply from Frift
Hi Shuraim,
Thank you for taking the time to leave us a review, as a small business it is greatly appreciated 🙏🏻
Please don't hesitate to get in touch if we can help with anything in the future!
Best wishes,
Team Frift 🧡
I was very sceptical
I was very sceptical about this company after reading the negative reviews and was fully expecting them to knock down the price upon receiving my immaculate iPhone 13. They paid me what they had quoted as my phone was as described in new condition with the 100% battery health. Thanks Nathan for a swift service
14 June 2024
Unprompted review
Reply from Frift
Hi Abhay,
Thank you so much for taking the time to leave us 5 shiny stars ✨
We are so glad to hear that Nathan was able to assist you when turning your old tech into cash 📱
You know where we are for all your future Trade-in's!
Best wishes,
Team Frift 🧡
Excellent customer service and friendly…
Excellent customer service and friendly people
Special thanks to Nathan Jones who was very helpful and went out of his way to speed up the payment process for me. Overall service was quick and easy
13 June 2024
Unprompted review
Reply from Frift
Hi Nikki,
Thank you for taking the time to leave us a review, as a small business it is greatly appreciated 🙏🏻
We are happy to hear that Nathan was able to assist you and if there is anything else we can help with, please don't hesitate to get in touch!
Best wishes,
Team Frift 🧡
Excellent service
Excellent service. Decided to get a valuation of my old phone and was pleasantly surprised by the valuation. Everything was straightforward and I received my payment quickly.
I just wish I had done this with previous phones that I have just left in a drawer.
Would definitely recommend.
4 June 2024
Unprompted review
Reply from Frift
Hi Rob,
Thank you for taking the time to leave us a review, as a small business it is greatly appreciated 😁
You know where we are when you want to turn your old tech into cash 💸
Best wishes,
Team Frift 🧡
Satisfied customer!
I’m very happy with the service I have received from Frift and I received payment very fast. Will definitely use again.
11 June 2024
Unprompted review
Reply from Frift
Hi Jayne,
Thank you so much for taking the time to leave us a glowing review 🌟
We very much look forward to seeing your name on the futture!
Best wishes,
Team Frift 🧡
Good reviews!
Brilliant at the moment! Sent my phone off in the pack provided and received a call on the day they received it to say my phone was in great condition and they would be paying me the full quoted price of £143.00. Having said that, I have yet to receive the money but having checked previous reviews, I am pretty confident of getting it.
12 June 2024
Unprompted review
Reply from Frift
Hi Susan,
Thank you for taking the time to leave us a review, it is greatly appreciated 🙏🏻
We have followed up with our accounts manager and your payment is on the way!
Please don't hesitate to get in touch if we can help with anything.
Best wishes,
Team Frift 🧡
DO NOT TOUCH THIS COMPANY AT ALL
DO NOT TOUCH THIS COMPANY AT ALL
I had sent my phone off in perfect condition as they had offered £204.00 for it, they have been in contact today and they have tried to offer me £50.00 stating the phone has light bleed on the screen. This is utter nonsense and a scam to pay less for my phone.
I have requested the phone be returned
12 June 2024
Unprompted review
Reply from Frift
Hi Heather,
We're sorry to hear about how you feel regarding your experience with us.
All devices are looked at on a case by case basis and our technicians did find screen bleed which unfortunately, did not match the description selected and the quote provided is an up-to price.
We can see that you have spoken to our Trade-in manager, Nathan, who has confirmed the device will be dispatched back to you.
Best wishes,
Team Frift
Frift were an amazing company to sell…
Frift were an amazing company to sell too. They made the process very easy and I was reassured the whole time with details to update along the way. We’re very helpful to negotiate a deal we were both happy with. Would definitely use again ! Thanks frift!
12 June 2024
Unprompted review
Reply from Frift
Hi Charlene,
Thank you so much for taking the time to leave us 5 shiny stars! ✨
We are so glad to hear that you enjoyed your experience with us when turning your old tech into cash 💴
Please don't hesitate to get in touch if we can help in the future!
Best wishes,
Team Frift 🧡
brilliant experience
It’s the first time I’ve come across this site and I will absolutely use it again. They offered a good amount of money for an old phone of mine and made it so simple to use. A pack arrived promptly in the post I sent it off, received an acknowledgement email within a day and money was sent across straight away once it was checked.
4 June 2024
Unprompted review
Reply from Frift
Hi Caroline,
Thank you for taking the time to leave us 5 shiny stars 🌟
We are so happy to hear that you enjoyed your experience with us when turning your old tech into cash 📱
Please don't hesitate to get in touch if we can help with anything in the future!
Best wishes,
Team Frift 🧡
What a brilliant firm to deal sell to
What a brilliant firm to deal with. I have sold mobiles in the past to other mobile recycling companies and they always change their offer for any little things but Frift are a different bred, from start to finish they were professional and very easy to use. Would certainly use them again and recommend them highly to others.
6 June 2024
Unprompted review
Reply from Frift
Hi Mark,
Thank you for taking the time to leave us a glowing review, it is greatly appreciated 🙏🏻
We are so happy to hear that you enjoyed your experience with us and not only have you earned money for your old tech, you have also helped reduce e-waste! ♻️
Please don't hesitate to get in touch if we can help with anything in the future.
Best wishes,
Team Frift 🧡
Brilliant service from Frift
Brilliant service from Frift. Actually got £10 more than my online quotes. Communication was excellent and the payment was deposited quickly. I would highly recommend Frift.
5 June 2024
Unprompted review
Reply from Frift
Hi Cal,
Thank you so much for taking the time to leave us 5 shiny stars! ⭐️
You know where we are for when you want to turn your old tech into cash 💸
Best wishes,
Team Frift 🧡
True to their word and pleasant to deal…
True to their word and pleasant to deal with. Would use again.
6 June 2024
Unprompted review
Reply from Frift
Hi Sophie,
Thank you for taking the time to leave us a review, it is greatly appreciated 🙏🏻
We are so happy to hear that you enjoyed your experience with us when turning your old tech into cash 💰
Best wishes,
Team Frift 🧡
Excellent to deal with start to finish
Excellent to deal with start to finish. Clear communication throughout and prompt payment. Will use again and recommend highly.
10 June 2024
Unprompted review
Reply from Frift
Hi Imran,
Thank you so much for taking the time to leave us a glowing review⭐️
We very much look forward to seeing your name in the future 🪐
Best wishes,
Team Frift 🧡
Fast excellent transaction.
Fast excellent transaction.
Fast payout for my device.
Great service
6 June 2024
Unprompted review
Reply from Frift
Hi Graham,
Thank you for taking the time to leave us 5 shiny stars! ✨
We are so happy to hear that you enjoyed your experience with us when turning your old tech into cash 💴
Please don't hesitate to get in touch if we can help with anything in the future.
Best wishes,
Team Frift🧡
AVOID - dodgy business practises
I sent off a phone in 'good' 'working' condition with a stated value of £100.
They then claimed it was not 'excellent' (which I never said it was and replied with a much lower offer of £60. When I asked for my phone back they said they would charge me £10 for the privilege.
This contravenes their own T&Cs on their website and I suspect is a pattern of behaviour that indicates they make a high offer which they never intend to honour, and then try to strong arm unsuspecting customers into accepting.
AVOID AVOID AVOID
5 June 2024
Unprompted review
Reply from Frift
Hi Simon,
We're sorry to hear about how you feel regarding your experience with us.
All devices are looked at on a case by case basis and our technicians did find multiple scratches on the device which unfortunately, did not match the description selected and the quote provided is an up-to price.
It does state in our terms and conditions that if you wish for the device to be returned, this does incur a £10 admin fee to cover our technicians time inspecting the device and the return postage.
We can see that you have spoken to a member of our customer service team, please note that we will not tolerate any verbal abuse towards our staff.
If you would like to discuss this in more details, please don't hesitate to get in touch.
Best wishes,
Team Frift
OMG what a fantastic company
OMG what a fantastic company, received the quote and accepted straight away, packaging arrived the next day, parcel arrived yesterday at Frift, and I received an email straight away that the full amount will be in my bank in the next 3 days. Excellent service and would highly recommend Frift.
31 May 2024
Unprompted review
Reply from Frift
Hi There,
Thank you so much for taking the time to leave us 5 shiny stars ✨
We are so happy to hear you enjoyed your experience with us when turning your old tech into cash! You know where we are!
Best wishes,
Team Frift 🧡
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