Deposited 100 and the cashback offer…
Deposited 100 and the cashback offer said 20 back. I only received 12 after a week. Live chat kept transferring me between departments without resolving it.
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Deposited 100 and the cashback offer said 20 back. I only received 12 after a week. Live chat kept transferring me between departments without resolving it.
The verification email they promised never arrived. I asked support about it and they said theyd resend it, still nothing. This was meant to be a quick signup process tbh.
Support responded with a generic message that clearly wasnt written for my specific problem. Felt like they didnt even read what I actually said.
Live chat queue was showing 19 when I tried to join on Sunday. After waiting 25 minutes with barely any movement I gave up and tried email instead. Took forever to hear back.
Live chat on Saturday was a complete joke. The queue timer kept jumping around and I waited nearly two hours. Didnt even get through before I logged off.
Set a 150 pound weekly limit but it didnt prevent my third deposit from going through on day two. The control pages should make this clearer.
Contacted live chat about my withdrawal and got a generic response that didn't address my actual question. They just closed the chat without helping me.
I put a deposit limit on my account and it should have been instant but wasnt. Ended up depositing more than planned while waiting for it to work.
The verification email is stuck somewhere in the void apparently. Ive waited four days and nothing. Support keeps saying theyre sending it again but nothing changes.
Withdrew 180 euros and the cashier confirmed one transaction but my bank statement shows three separate deposits. Tbh this feels like poor communication at best.
My deposit limit change kept reverting back to the previous amount every time I refreshed the page. Support told me to clear my browser cache but that didnt solve it, tbh.
Got offered a bonus valid for 7 days according to the message. After 4 days I went to use it and the balance showed zero. Tbh the whole thing felt poorly explained from the start.
Asked support about something and they replied with an answer for a completely different issue. When I followed up they closed the ticket tbh.
Tried to lower my deposit limit couple of days before payday but it said the new limit would only start on the next calendar month. Pretty frustrating when you need it to work right away.
The bonus terms changed between when I signed up and couple of days later. No notification, I only found out when checking my account restrictions before playing.
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