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Frivannsliv.no Reviews 895

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TrustScore 4 out of 5

3.9

Dive shop
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Rated 1 out of 5 stars

This is the worst online ordering experience I have ever had. I ordered a life jacket for my child on July 5th. The website says fast delivery. We were planning to go kayaking on vacation. Two weeks p... See more

Rated 5 out of 5 stars

I ask for advices be email first, because the product/gift was for somebody else, and they answer me back very precisely and very quickly (1 or 2 h). Then my order arrive at home fast too and well pr... See more

Company details

  1. Dive shop

Information provided by various external sources

I over 20 år har Frivannsliv® vært en pådriver for å etablere fridykking- og undervannsjakt i Norge. Nå er fridykking i ferd med å bli en folkesport, mye takket være ildsjeler landet rundt som stadig "frelser" flere til denne fantastiske fritidsaktiviteten. Med lang erfaring, testing av utstyr og hundrevis av kurs har Frivannsliv® en unik kunnskap om hvilket utstyr som egner seg for norske forhold, og har utviklet produkter spesielt for dette!

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3.9

Great

TrustScore 4 out of 5

895 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This is the worst online ordering…

This is the worst online ordering experience I have ever had. I ordered a life jacket for my child on July 5th. The website says fast delivery. We were planning to go kayaking on vacation. Two weeks passed, no news, on July 15th I wrote an email asking where my order was. The next day I received a reply that the order was delayed, but was already on its way and would arrive no later than a week later. Ok, I continue to wait. A week later, silence again, I write that my patience has run out and I am canceling the order. No response to the email for 2 days, I call support. The order was through Klarna and the payment deadline is approaching, but the goods are not there. I write an email again that there is no response from you. The next day the reply is - just send the jacket back when you receive it. And I see that they have sent it (after I cancelled the order 4 days ago). The delivery costs 129 NOK. I understood that further communication with the company would not bring an adequate result, so I received the vest on July 30 and went to the post office to send it back. But then the next surprise awaited me - in order to return the goods, you need to request a return label, I did this at that very moment and received an automatic letter that we will contact you within 3-5 business days! My God ... Today is August 6, no one has contacted me. I did not even know that companies can work LIKE THIS.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Minus 100 stjerne

Minus 100 stjerne, no kurs, no money back.How many times I have to contact you....??? How many emails I have to send you???? OR YOU WANT ME TO SHOW IN FACEBOOK ALL EMAILS WHAT I RECEIVED FROM YOU.???

6 May 2020
Unprompted review
Frivannsliv.no logo

Reply from Frivannsliv.no

*Oppdatert. Ordren din ble kansellert av oss to dager etter bestilling. Vi har derfor aldri trukket deg for noe beløp, og da er det heller ikke noe å refundere. Håper saken nå er løst for deg, og velkommen på et annet kurs om du ønsker det.

Orginalt svar:
Hei Karnik. Hvor fikk du det inntrykket? Vi tilbyr alle som er påmeldt et kurs som må avlyses grunnet covid-19 et nytt kurs, og om det ikke passer får du refusjon, altså pengene tilbake. Om du ønsker refusjon kan du bare kontakte oss på post@frivannsliv.no

Rated 5 out of 5 stars

Best service

Best service, fast response, top price-quality balance and I was able to exchange my wetsuit without any problem after ordering it a size too small.

25 April 2020
Unprompted review

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