Absolutely devastated to see the awful reviews on here. As once I was part of the customer service team at Frog before being made redundant. I worked very hard with the other customer service members... See more
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Don’t buy parts from their eBay shop! Part not received over 2 weeks later with the listing claiming 48 hours tracked delivery. Reached out on 2 occasions and ignored on both. Seems their feedback is... See more
I ordered 2 items from the frog website on 6th April, nearly 3 weeks ago now. Still haven’t received anything and the order is still shown as processing. I have reached out via email 3 times and this... See more
I bought my son's frog bike fourth hand. The bike was still in really good condition, as they're so well made, but after a further year of heavy use, I needed to buy some replacement parts. Not... See more
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Company details
Written by the company
Innovative British bike brand, Frog Bikes, manufactures a range of lightweight balance, first pedal, hybrid, city, MTB, road and track bikes from super-lightweight aluminium. This makes it easier for children to learn to ride and makes transporting the bike easier for parents. The range of bikes suits kids ages 1 to 14+.
Contact info
Unit 3 Silwood Business Centre, Buckhurst Road, SL5 7PW, Ascot, United Kingdom
- 01784 557300
- info@frogbikes.com
- frogbikes.com
3.9
Great
83 reviews
Replied to 60% of negative reviews
Typically replies within 24 hours
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Seriously disappointed by this company
Seriously disappointed by this company. Customer service is non-existent. No answer from emails .
returned a purchase of mudguards and fixings. received a credit note, instead of a refund. Asked twice for refund, no answer. I would avoid using them, go for Islabikes instead, much better bikes and service
21 December 2020
Unprompted review
Frog 52
I decided on a frog bike due to being a "real" children's bike. Designed for small people they are exactly that. Proper shifters small brake levers and lightweight.
I have had some issue which I will share.
From delivery the front wheel was out of true, quickly fixed by my LBS.
I have had plenty of issues with the tektro v brakes, they are horrible to adjust. Several times I find myself having to dismantle the blocks and using various washers in order to centralise them to prevent binding. The issue appears to be the release spring simply doesn't do its job. I didn't receive 2 sets of tyres, paint or tubes so it seems thats no longer part of the standard spec.
It would also be a major plus if the gear indicator could be removed to allow swapping the shifter to the outside of the brake lever for small hands. A simple blanking plate would do the trick.
If it wasn't for the brakes I would have given 5 stars
11 July 2020
Unprompted review
A Child's bike should be good.
A child's bike should be good, light and easy to ride and this is what my boys Frog bike is. The 8 speed gears are on a proper shifter not a twist grip which make changing gears light easy and reliable.....no clicking.
Yes is was £100 more than a cheap bike but it comes with two sets of tyres one road one rough terrain. Two spare inner tubes and a small bottle of matched paint for each shade on the bike. Front and back wheels are on a quick release and so is the seat height adjuster. It has good adjust-ability and so buying for our eldest and going to our second boy I think we'll get at least 5 years use. Apparently if rides well on road or off road.....my only problem is keeping up!
18 May 2018
Unprompted review
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