My 6th or 7th pair of JAK shoes Royal. In terms of comfort nothing beats it (that's why i always come back), i have however some quality issues which seems is a standard, namely the stitching near the... See more
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Great shoes and quick service. Bought my first pair of Royals in 2023 from the Lisbon store. Just bought the Flow Sand from their Selfridges concession in Sept 2025 and then promptly ordered the Fl... See more
Been with these guys since almost the start. High end products that last ages. Everything spot on from product, packaging , lovely little product touches , super fast delivery and incredible customer... See more
The sneakers I bought are incredibly comfortable! They were carefully packed in the box, keeping them safe during transport. I was amazed that they arrived within just 2 days; that’s the fastest deliv... See more
Company details
Written by the company
Defy Simple, that is our claim. Everyday we try to become a new and improved version of ourselves, a constant work in progress, learning from past mistakes, listening to our customers, reaching to our suppliers and finding ways to deliver an apparently simple product and business.
Contact info
Edificio Edipad - N.10, nr 15.- Arm. A16, 2695-671, S. João da Talha, Portugal
- +351966673718
- hello@fromjak.com
- fromjak.com
4.6
Excellent
419 reviews
Replied to 62% of negative reviews
Typically replies within 2 weeks
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Great shoes made of high quality…
Great shoes made of high quality leather. Mine need a bit of a break in process and are squeaky initially. This is my fourth pair of Jak shoes and I have not been disappointed yet. I think they run a bit narrow, if you have wide feet, size up.
15 July 2025
I bought shoes
I bought shoes, paid almost 200 euros for them. And after 2 wears the top was broken because of very poor quality. I contacted customer support and they said it was my issue and have no intention of a replacement.
Do not recommend!!
21 July 2025
Unprompted review
Reply from JAK
Hi Finn,
Thank you for your feedback.
After carefully reviewing the photos you sent us, we noticed a tear on the upper leather, clearly caused by an external factor. As we previously explained, this type of damage cannot be considered a quality issue.
We're truly sorry to hear about this unfortunate incident, but we’re unable to take responsibility for damage caused externally, as it’s unrelated to the quality of our materials or craftsmanship.
Thank you for your understanding.
Best regards,
Miguel C.
Customer Support – JAK
Fast delivery, good prosuct
2 July 2025
Minimalist style, quality and design
The philosophy of design and quality, individuality. The UPS delivery service, on the other hand, needs improvement, but this is a constant problem with UPS, regardless of the provider.
7 July 2025
Your support was great
17 June 2025
Repeat buyer (Royal (x2) + Atom)
Repeat buyer (Royal (x2) + Atom)
The sneakers are super comfortable and they look really great
26 June 2025
The quality and craftsmanship are…
The quality and craftsmanship are excellent and the fit is spot on. Shipping was very fast and I am very pleased with my purchase. If you are on the fence, don't hesitate, the shoes are spectacular.
24 June 2025
Excellent - clean and minimialstic
Excellent product and delivery - can only reconmend it if you are looking for clean and minimalistic sneakers. Nice features like additional sole and shoelaces.
16 June 2025
Beautiful shoes
Beautiful shoes. Really like the quality and the additions to make them fit you best. The shoes were also delivered fast.
16 June 2025
Superb craftsmanship
Superb craftsmanship. Very good looking shoe and great packaging. Sincere thank you!
16 June 2025
Great shoes!
9 June 2025
Excelent expirience
Great delivery time, product seems to be of excelent quality. Went to the phisycal store in Lisbon and they offer great help and honesty through their employees.
27 May 2025
The quick and accurate response from…
The quick and accurate response from the customer service and how fast the order was processed.
26 May 2025
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