fromourplace.co.uk Reviews 38

I ordered the Always Pan 2.0 and received a single air fryer tray. I have tried to contact Our Place via email and phone and have heard nothing! Only an automated bot reply asking me to return the item. No confirmation that I will get a refund or exchange if I return the tray. What am I supposed to do? All I want is a response from a human and a refund. Scammy company!

Please do not buy this inferior product. I purchase a set end of 2024 and they delivered early 2025. The ceramic is coming off. A problem as they said when the ceramic is laid by hand it wears off and causes some chipping!!
All other products elsewhere have 5 years or lifetime warranty. Please read the small print. Terrible products. Sadly I purchased a set for my daughter as well recently. Never again. Pay somewhere else and get a decent set of pots and pans with much longer warranty.
They offered £30 compensation but not usable during the sale! Why would I want to pay more to you with the discount if I were to buy from you again! EVER!

The always pan looks beautiful on my stove, really satisfied so far

Terrible per my ourplace.com review.

I want all buyers to read the reviews. Terrible product, lasted around a year before product outside coating started coming off into my food. As 3 weeks over 1 year wont cover warranty and dont even bother buying online, brand alley, qvc, etc as they say they wont cover you on their warranty.

Product 0/10
Marketing rip off 10/10

Ordered Essentials cookware set based on no forever chemicals and stylish selection. However disappointed after less than 2 weeks of ownership. Pans discolour and non stick coating already wearing off. Customer service advice to use ‘DIY’ vinegar and baking soda paste which I considered to be surprising given so called ‘premium’ quality advertising. Wouldn’t recommend, better quality cookware out there!

Bought my ourplace mini oven 8 month ago. I am well used to mini ovens living on my own. I think it was overpriced and I knew this when buying but in my option it looks so lovely on my bench I would have paid more. I use it every day with no issues only thing it cooks so fast and gets so hot I had to turn temperature down on most things.

*Update* Only part of my order was shipped (after chasing several times) as the pan grips were on back order and due in February. I chased this week only to be told I had received them. I went through the whole scenario again (customer service appears to ignore comments in each communication and you have to repeat it). The date I supposedly received them was before they were due in stock!! Their system has clearly mixed up my order and they have marked my whole order as despatched. However, I have now received an email, after I explained why/how I hadn’t received them, which just said ‘just wanted to check you had received the pan grips’. Totally ignoring the fat that my complaint was because I hadn’t received them!! Once again, terrible customer service. How they keep trading is beyond me.

I ordered a set of duo mini pans for £150 in the Boxing Day sale and received a pair of oven gloves instead!!
Customer service initially acknowledged my email in which I attached photos of the package I received (contents and envelope).
Now radio silence. No reply to my numerous emails asking what is happening with my order and requesting a refund as they clearly are unable to despatch the correct order. Terrible customer service.

Actually, i haven't ordered anything yet!! i needed to do my research first and OMG...you need to sort it out, 81% with 1 star reviews?? So many negativity that i'm put off placing any orders

I cancelled my order before it had even been shipped and I'm still waiting on my money back 10 days later. They assure me over email that they have sent it already and I should have it. They are clearly lying. I'm down £150 which is a significant amount so close to Christmas. Just a **** company that relies on shiny marketing, I would avoid them at all costs. Glorified thieves.

Awful company! I sent my return within a few days of receiving it! No communication from them since then (mid October) and no sign of my £190 return I am owed! Order number: OPGB344617

Terrible company! Would not recommend at all!

United Kingdom. I saw your advertisement frequently on YouTube and was very impressed so I decided to read your reviews before purchasing and I am in absolute shock with all the negativity. I am now very angry that your company is still using advertisement platforms promoting your rubbish cookware for. Innocent vulnerable people to buy. STOP YOUR GREED AND CEASE YOUR ADVERTISING FOR GREED

I purchased the Large Always Pan and the Large "Perfect Pot" expecting long‑term performance from “premium” cookware. After a period of normal household use, both pans lost their non‑stick: eggs and everyday foods stick, and cleaning now requires soaking and scrubbing. I’ve always followed the care instructions: using oil/fats, only wooden/silicone utensils, and never washing while hot. I hand wash and they have never been in the dishwasher. I tried all the recommended restoration steps (boiling water, overnight soak, bicarbonate + vinegar). Nothing restored the coating.

I supplied photos and a detailed account to customer service. The response focused on the 1‑year warranty, and I was told that non‑stick deterioration after ongoing use is considered wear and tear. No replacement or refund was offered beyond a small discount to buy a new pan. Given the price, I expected the pans to be durable and to remain fit for normal cooking for far longer. My experience with both items suggests the coating doesn’t last, and the lack of a practical resolution from support was disappointing.

I can’t recommend these pans based on durability and after‑sales support.

i realise i chose wrong colour on my wonder oven order. foolishly i thought i could just give them a call and get it sorted but there is noone to call, only an email address with an ezt 48hr response time. i then read that there is no definite timeframe for delivery which was a wtf! moment, esp given amazon couldve had the oven here tomorrow. at this point, i decided to look at trustpilot to see how the company is rated. the usa arm seem fab, the uk is shite. No confidence that i will get the right colour oven, soon, or that any issues will be competently handled, i have now requested the whole transaction be cancelled and refunded. Given the order is pending this should be straightforward, but seems unlikely. Maybe they'll surprise me

Absolutely appalling customer service. I have sent 3 emails & completed enquiry sheets in the last month regarding the ‘wonder oven’ and have received absolutely nothing back.
No trust & Confidence in this Company at all.

Update after this review:
They replied to my review both here and on Instagram, asked for my details and DID NOTHING ABOUT IT.

I uploaded this review on their website but seems like they never posted it.

This pan is expensive and definitely not nonstick, so I really don’t think it should be marketed as one. I tried making stir-fried rice noodles tonight, and they stuck badly, leaving a burnt smell and a layer of charred noodles. I ended up switching to my Our Place Always Pan, but the noodles stuck to that one too.

The problem is I now have to soak both pans for hours before I can clean them properly and use them again. One of the reasons I bought this pan was because I thought I could just put it in the dishwasher — but that didn’t happen, and here’s why. The small circular patterns on the titanium pan aren’t flat, and even with the brush they provided, it’s really hard to clean. In the end, I still had to wash it by hand.

The burnt bits leave marks, and I’m not even sure if that residue might carry over into the next meal. I’m honestly a bit concerned it could be harmful.

Right now, I only have Our Place pans, so I guess I’ll need to invest in a truly nonstick one for dishes like this. And just to add — even frying a sunny-side-up egg causes sticking. It’s okay for cooking meat or veggies, but it’s far from perfect. For the price, I really expected better quality.

Worst company ever. Dreadful customer service, awful pans, had to send each item separately. I had bought the set so it took me 5 journeys to the post office to get everything sent off as I don’t drive. And now that they have received the goods back, total radio silence. I don’t think I have ever been this frustrated in my entire life. No live chat, no phone number, they don’t accept messages on IG and they are not responding to any of my emails. Ezra in customer service sounds like an AI bot and not a human being. They owe me around £450. Bunch of crooks!! Please do NOT buy from this company. Their pans stick and they do NOT care about their customers. Avoid at all costs!!!!!

If I could I'd put 0 stars, if you want your order delivered within 4 months don't even bother I placed an order back in January got an email saying I won't receive anything until May and now I've received a follow up that I won't be receiving anything until June and after that God knows when, they're not cheap I've spent alot of money and I'm absolutely fuming, there's no one to directly complain to. Don't shop here!!!

We finally received the pot. It was in excellent condition. It’s beautiful. Just took a really long time to get. So long that we ordered for my daughter for Christmas. Then when we found out it was not arriving until late February we decided it would be a birthday gift for early March. Well march was around the corner and my partner was still thinking it was a scam and was going to cancel on Amex. But I said to call them. He did and spoke with a very nice gentleman who explained why their stock had been so low. He said our pot was definitely coming. And it did, it arrived just days before the birthday. I have erased my partners review and replaced it with this one.

EDIT - the response below is a lie. They never reached out to me. I still have this faulty product. It has since set on fire so we no longer use it

Wonder oven - complete waste of money.

It just is a massive waste of money if you want an air fryer. It doesn't even air fry very well, everything gets stuck in the pans/gratings and they're impossible to clean. The food does not come out crispy or how you'd expect. I went from another very famous brand of air fryer to this and it was the biggest waste of money for my kitchen and I regret choosing this one massively. I wish I had looked at the trust pilot reviews rather than the website, I feel like a lot of their website reviews are faked compared to here.

I got it as a gift which I specifically asked for over another brand and I cannot get a refund on this. As soon as I can afford to replace it, it is going straight in the bin. It's useless. AVOID the marketing gimmicks, it literally functions worse than a £20 supermarket air fryer I had at university.

EDIT - we have now discovered this has started tripping the electrics in our kitchen so I am now seeking a refund

I placed an order for a pan on 10 January which was supposed to be delivered by end of January. It is now the end of January and I have heard nothing. I have just emailed them asking what has happened to the order and received auto response saying they are "currently experiencing a high volume of emails.....". I imagine a lot of people are dissatisfied. I have not even received and update about my order. Very poor customer service and products are not cheap. They hold on to your money but do not deliver. Avoid.