I went to frontline collection after our solicitors advised us to write off nearly £40K. Frontline gave me a completely different view and said they were willing to to act on my behalf. True to their... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My case was handled very sensitively and respectfully. Keith Williams, on behalf of Frontline, was professional, measured, knowledgeable and considerate. He made what could have been a very difficult... See more
I've been a one man band for years and never had any problems but this past 2 years ive had four customers not paying. Each problem has been solved by Frontline and id highly recommend to anybody who... See more
Company replied
I went to frontline desperate for help after tearing my hair out for months with a slow moving a solicitor and ineffective county court system. Frontline Collections were on the front foot from the... See more
Company replied
Company details
Written by the company
Frontline Collections are the UK's leading Private Debt Collection Agency specialising in personal debt collection across the UK, EU & around the World. In operation since 2005, thousands of private individuals & companies regularly use Frontline's FCA regulated Debt Collection Agency services. We operate our fast track Collection services Nationwide and have offices based in Manchester, London, Scotland & Lancashire. We have a vetted network of specialist Debt Collection Officers across the United Kingdom and also have High Court Enforcement Officers to enforce Court Orders. Our Low Fixed fee service is strictly 'No Collection - No Commission' and we are pound for pound, the most cost effective solution for the collection of unpaid private debts.
UK's No1 for Private Debt Collection
We Maximise Collections but minimise the Cost!
Leading Experts for Private Debt Collection on a Local and Nationwide basis.
Contact info
Initial Business Centre, 7 Wilson Business Park, Manchester , M40 8WN, Manchester, United Kingdom
- 0333 043 4426
- enquiries@frontline-collections.com
- frontline-collections.com
4.9
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Used frontline’s services a few times…
Used frontline’s services a few times in 2024 and happy with all round service provided.
16 October 2024
Reply from Frontline Collections
Thanks Patrick for taking a minute to leave a review. We were pleased to be able to recover the last account for you within a short period. If you need any further help, please contact us.
Kind Regards
Client Services Team
Collected an unpaid customer bill for…
Collected an unpaid customer bill for me. So happy to see the payment of £3000 flash up in my banking app after frontline recovered it.
15 October 2024
Reply from Frontline Collections
Thanks Ross, we are pleased to have been able to get this resolved for you quickly. If you have any further problems in the future, please do not hesitate top contact us.
Kind regards
Client services team
Fab debt collection service provided to…
Fab debt collection service provided to us. For a small fixed fee that have gone that extra mile to make sure our invoice has been paid finally.
14 October 2024
Reply from Frontline Collections
Thank you Nick for taking a moment to do a review for us and we are happy to get the problem sorted for you. If you need any further help, please contact us.
Kind regards
Client Services team
It is a big stress for us when…
It is a big stress for us when customers don’t pay. Working with frontline over the past few years has helped us get traction on unpaid debts and knowing that everything will be done to collect our debts is helpful.
Most accounts are recovered they do collect what we are owed and have proven this since we started using their services after the pandemic ended. We had tried other debt recovery companies in the past but they were a waste of time, Frontline are by fat the best debt recovery service for us and our needs.
13 October 2024
Reply from Frontline Collections
Thanks a million for the great review Derek, we will continue to do our best as and when yourselves pass cases over. Thanks again.
Best Wishes
Client Services team
A guy hadn’t paid my partner for…
A guy hadn’t paid my partner for interior design services on their apartments. We used frontline after our agent recommended them. Very grateful frontline dealt with everything and managed to get full payment from the toerag. Highly recommended debt collection agency that we would use again if needed.
11 October 2024
Reply from Frontline Collections
Thank you Julie for leaving us a review, we were pleased to be able to help you get a resolution on this case.
If you need any further assistance with this, please contact us.
Best Wishes
Client Services team
Our practice has used frontline…
Our practice has used frontline collection for a long time now to act when we get patients not paying overdue fees for treatment. Whould wholeheartedly recommend to any business that need to recover fees owed to them. Thanks.
10 October 2024
Reply from Frontline Collections
Thank you Gail for leaving us a review as requested, we were pleased to be able to get these matters concluded for you quickly. If you need any further assistance with this, please contact us.
Best Wishes
Client Services team
Big thank you to Nick who works our…
Big thank you to Nick who works our customer base and to Emma for helping us with the on-boarding process last week.
9 October 2024
Reply from Frontline Collections
Thank you Tony for leaving us a review as requested, we are pleased to have yourselves on board and look forward to recovering as much unpaid fees owing to you as possible.
Best Wishes
Client Services team
Very professional debt collectiong…
Very professional debt collectiong service. Have used others in the past but frontline are way and above any other debt collection company our company has worked with.
14 out of 16 accounts havce been recovered and we are sending more accounts over to them in the next week. Clear reporting and monies have been remitted quickly to us with detailed accountin invoices.
8 October 2024
Reply from Frontline Collections
Thanks Kathy for the kind review. We look forward to receiving the next batch of instructions and thank you for your faith in our services.
Kind Regards
Client Services team
Frontline Collections have been very…
Frontline Collections have been very helpful and kind in helping me resolve a personal matter.
8 October 2024
Reply from Frontline Collections
Thank you Jesse for leaving us a review as requested, we were pleased to be able to get the matter concluded for you quickly. If you need any further assistance with this, please contact us.
Best Wishes
Client Services team
I turned to frontline after reading an…
I turned to frontline after reading an article on their services. They have been excellent and recovered various amounts owing to our business. Highly recommended debt collection agency
31 July 2024
Unprompted review
Reply from Frontline Collections
Thank you Mark for taking a moment to review our service. If you get more issues with customers not paying, please contact us for advice and assistance.
Kind regards
Client Services team
Thanks very much for recovering my debt…
Thanks very much for recovering my debt for me.
19 August 2024
Unprompted review
Reply from Frontline Collections
Thank you for leaving us a review as requested Kerry. If you get any further problems with clients not paying, please contact us for assistance.
Kind Regards
Client Services team
Debt was collected from our customer in…
Debt was collected from our customer in UK. We are Very Statisfied with services provided to us.
29 July 2024
Unprompted review
Reply from Frontline Collections
Thank you Jan for taking a moment to review our services. If you get more issues with UK customers not paying, please contact us for advice and assistance.
Kind regards
Client Services team
We have called upon the help of…
We have called upon the help of Frontline Collections for many years. Their fees are extremely reasonable and they deliver a valuable service to our company.
16 August 2024
Unprompted review
Reply from Frontline Collections
Thank you so much Annie for the lovely review. We will continue to provide our best efforts for yourselves in recovering unpaid customer accounts.
Best Wishes
Client Services team
Reply from Frontline Collections
Thank you Dave for the lovely feedback. We will continue with our efforts to ensure as much is recovered for yourselves as possible.
Best regards
Client Services team
Use frontline when needed and just had…
Use frontline when needed and just had another debt collected so finally leaving feedback as asked in the past.
20 August 2024
Unprompted review
Reply from Frontline Collections
Thank you Sarah, we are really grateful for you taking a minute to leave us a review. If you get any more problem clients, please contact us.
Best Wishes
Client Services team
We use frontline collections and would…
We use frontline collections and would recommend them.
5 August 2024
Unprompted review
Reply from Frontline Collections
Thank you Pat for the kind review. We are pleased we have been able to assist yourselves with various accounts passed for recovery.
Best Wishes
Client Services team
Had a cheque bounced on us and…
Had a cheque bounced on us and frontline were able to locate the customer and get the debt paid plus fees. Brilliant result and happy with service.
24 August 2024
Unprompted review
Reply from Frontline Collections
Hi Steve, Thank you very much for the lovely feedback for our services. We are so pleased we managed to get a resolution on the issue for you and collect the full balance outstanding.
Best wishes
Client Services team
Kept promises made and my debt has been…
Kept promises made and my debt has been paid in full within 45 days. Wish I had instructed frontline sooner instead of procrastinating but it has been my first time using a debt collection service.
One thing I would like to point out without meaning offence but I have been amazed at the professional service received, not what I thought it would be. I'd always imagined a debt collection firm as being a bit more rough and ready from frontline collections have been lovely from start and been kind end empathetic to my predicament.
15 August 2024
Unprompted review
Reply from Frontline Collections
Thank you so much Frankie for the wonderful feedback, we do try our best and pride ourselves on delivering the best possible professional debt collection service possible at all times.
Kind regards
Client Services team
Recovered some unpaid commercial rent…
Recovered some unpaid commercial rent arrears for me from units vacated without notice.
14 August 2024
Unprompted review
Reply from Frontline Collections
Thank you for the lovely review. If you get any further problems with non-paying commercial tenants, please contact us.
Best wishes
Client Services team
Very professional debt collection…
Very professional debt collection agency, recommend!!!!!!
15 August 2024
Unprompted review
Reply from Frontline Collections
Thank you David for the wonderful feedback, it is really appreciated and we will continue to do our best to recover fees owing to yourselves.
Best Wishes
Client Services team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.