Had not heard of this liquor vendor, but took a chance as a referral from my local wine supplier. MY PURCHASE WAS FLAWLESS ! . . . hard to locate my favorite Bouborn . . . price very reasonab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the allocated bourbon we’ve been able to order from FrootBat. Packaging has been super and arrivals on time. Customer service has gone beyond expectations with reaching out and making... See more
Company replied
I like the option of having your order delivered to your house, which requires a signature from someone over 21. The other option is picking up your order at FedEx store. Not being able to work from... See more
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Great experience! After placing my order I emailed them with a question - they responded very quickly. Afterwords they followed up to confirm everything was okay. I was also impressed that every bottl... See more
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Company details
Written by the company
Frootbat is a specialty online marketplace for bourbon, scotch, world whiskey, wine & other liquors. Our mission is to make hard-to-find spirits easy-to-buy, sourcing and supplying any bottle, anywhere. With over 25,000 products in stock, we have quickly become one of the world's most comprehensive online liquor retailers. Our number one focus is making liquor easily accessible to our customers, providing a best-in-class customer experience. We believe that the best form of advertising is word of mouth, and as such we're constantly trying to improve all aspects of our offering, whether that be expanding our product range, moving into new and exciting markets or listening to feedback and improving our customer experience. Welcome to Frootbat!
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- orders@frootbat.com
- frootbat.com
Free Shipping Offer
4.6
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Frootbat
Hi Jamie,
We’re so glad to hear you enjoyed the great selection, competitive pricing, and fast delivery. We truly appreciate your support and look forward to serving you again soon.
Cheers!
Kind regards,
Frootbat Team
Reply from Frootbat
Hi Norma,
Thank you so much for the kind words! We’re thrilled to hear you had such a positive experience with us. We look forward to serving you again soon!
All the best,
Frootbat Team
Selection and Shipping are Great!
The selection is great! But what really seperated Frootbat is the communication and the shipping. I mean, they go to such great lengths to make sure the bottles are packaged correctly and that they are safe, it's incredible.
4 May 2026
Unprompted review
Reply from Frootbat
Hi Chris,
We really appreciate you noticing the extra effort! We treat every bottle like it’s headed for our own collection. It’s great to know that our communication kept you at ease throughout the process, too. Cheers to a safe arrival and an even better pour—thanks for choosing us!
All the best,
Frootbat Team
Great overall experience
Great overall experience. Everything was delivered in a timely manner. Looking forward to future business
5 May 2026
Unprompted review
Reply from Frootbat
Hi Jon,
Thank you so much for the kind words. We know that when you’re looking forward to a new bottle, every day counts, so we’re thrilled to hear that everything arrived right on schedule.
We’ve already got some exciting new additions hitting the shelves, and we can’t wait to help you find your next favorite.
Best,
Frootbat Team
Great transaction from start to finish
Great transaction from start to finish; price, packaging & shipping and post delivery follow-up.
28 April 2026
Reply from Frootbat
Hello Tim,
We really appreciate the detailed feedback! We try to obsess over every step—from the moment you browse to the follow-up after your first sip.
It’s great to hear that the packaging and pricing hit the mark for you. Until next time!
All the best,
Frootbat Team
Reply from Frootbat
Hello Kevin,
We appreciate your feedback! The perfect combination: affordability, delivery time, and efficiency! We’re excited that you selected Frootbat.
We’re delighted we were able to deliver your order to you promptly without exceeding your budget. Enjoy!
Sincerely,
Frootbat Team
Easy delivery
I like the option of having your order delivered to your house, which requires a signature from someone over 21. The other option is picking up your order at FedEx store. Not being able to work from home, this was a no brainer choice for me.
I will definitely order from Frootbat again!
21 April 2026
Unprompted review
Reply from Frootbat
Hey Quinton,
We’re so happy the FedEx pickup option worked out for you! We totally get that not everyone can be home to sign for a delivery during the day, so we want to make sure getting your spirits is as stress-free as possible.
We can’t wait to help you with your next order!
Best,
Frootbat Team
Great transaction
Great transaction. Packed and shipped timely with notification alone the way.
21 April 2026
Reply from Frootbat
Hi there,
Thanks for the shout-out! We know there’s nothing worse than wondering where your bottle is, so we make it a priority to keep those notifications coming. We’re glad everything arrived safely and on time.
Cheers!
Frootbat Team
Shipping was very fast
Shipping was very fast. My order was exactly what I ordered. and it was packaged to perfection. 5 stars. I highly recommend Frootbat……
27 April 2026
Reply from Frootbat
Hi Greg,
Thank you for the high recommendation. We know how important it is to get your order quickly and in perfect condition, so we're glad the 'packaging to perfection' lived up to your expectations. Enjoy your purchase!
Sincerely,
Frootbat Team
Very accommodating and attentive
Very accommodating and attentive. Will continue to order from them, as their selection is fantastic and their prices are fair.
19 April 2026
Reply from Frootbat
Hey Rob,
We appreciate your loyalty! It’s great to know our team’s dedication to service and our 'fantastic selection' hit the mark for you.
Cheers to many more successful orders!
Best,
Frootbat Team
My order was delivered correctly and it…
My order was delivered correctly and it was delivered fast.
27 April 2026
Reply from Frootbat
Hi Len,
We’re so pleased to hear your order arrived quickly and exactly as expected. That’s exactly the kind of experience we aim to deliver every time. We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Frootbat Team
Reply from Frootbat
Hello Harvey,
Thank you for your kind words! We’re really glad to hear that our team’s professionalism and courtesy made a positive impression. Providing a smooth and respectful experience is something we take seriously, so it means a lot to know we delivered on that.
We appreciate your support and look forward to serving you again soon!
Kind regards,
Frootbat Team
Good prices on hard to find bourbons
Was able to get a hard/impossible to find locally favorite bourbon for a good price with free shipping. Shipping was fairly quick and product was securely packed... will be ordering again
11 April 2026
Reply from Frootbat
Hi Fred,
Surely! Nothing beats finding a local favorite that’s been out of reach! We’re happy we could get that bourbon to you safely and with free shipping to boot.
We’ll be ready for your next order whenever you're ready to restock the bar!
All the best,
Frootbat Team
I ordered a very expensive bottle for…
I ordered a very expensive bottle for an anniversary and was told it would be delivered on a very date and even paid for delivery protection but it didn’t get delivered as promised. Spend your money elsewhere.
30 April 2026
Unprompted review
Reply from Frootbat
Hi Janet,
Please accept our sincerest apologies for the delay. We know how important an anniversary gift is, and we're truly sorry for the missed date. While delivery timeframes can vary once a package is with the courier, we are monitoring your shipment closely to ensure it arrives safely.
We have also reached out to you via email to make this right. Please let us know if there's anything else!
Sincerely,
Frootbat Team
They live up to their motto
They live up to their motto. They specialize in hard to find beverages and they make them easy to buy. Great customer service. Easy tracking. Everything.
I got Johnny Walker Island Green. No one in the US sells it. And it is oh so tastey! :-D
29 April 2026
Unprompted review
Reply from Frootbat
Hi Lowell,
That is what we love to hear! The Johnnie Walker Island Green is a spectacular choice—it’s definitely a hidden gem that deserves a spot on the shelf.
We’re so glad we could help you track it down and make the process seamless. Enjoy that first pour!
Regards,
Frootbat Team
No issues
Fair price (reasonable markup over past retail for rarely available product) , prompt delivery, professional packaging, product availability. No problems !
22 April 2026
Reply from Frootbat
Hey George,
We really appreciate the feedback! Our goal is to keep those hard-to-find items accessible at a fair price while ensuring they arrive at your door in perfect condition.
It’s great to hear we checked all your boxes. Cheers!
Best,
Frootbat Team
Great service and delivery
The price and delivery was exceptional from start to finish. Updates was given dailey till my shipment arrived.
30 April 2025
Unprompted review
Reply from Frootbat
Hi there,
Thank you so much for the kind words! We know how important it is to stay in the loop when waiting on a delivery,
We’re thrilled to hear the daily updates hit the mark. We look forward to serving you again soon!
Sincerely,
Frootbat Team
Reply from Frootbat
Hi Joseph,
Thanks so much for your kind words! We’re really glad to hear the packaging met your expectations and that your order arrived quickly. We put a lot of care into making sure every delivery is secure and smooth, so it’s great to know that came through.
Warm regards,
Frootbat Team
The entire process of making products…
The entire process of making products available to areas where products rarely reach shelves is good for consumers. Frootbat makes this possible.
13 April 2026
Reply from Frootbat
Hi William,
This is exactly why we do what we do! We believe your location shouldn't limit your collection. It’s a pleasure to help bridge that gap and bring those hard-to-find bottles directly to your shelf.
Thanks for being part of the Frootbat community!
Regards,
Frootbat Team
Truly great delivery and support with…
Truly great delivery and support with any issues. Highly recommend!
23 April 2026
Unprompted review
Reply from Frootbat
Hello Jon,
We really appreciate the recommendation! While we always strive for perfection, we pride ourselves on being there for our customers whenever a hiccup occurs.
It’s great to know our support team hit the mark for you. Enjoy your bottle!
All the best,
Frootbat Team
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