First of all, my products (The Complete System for Mature Skin) is amazing. After using for one month my skin is soft, smooth, and brighter. Even more than that, I feel better — pampered and cared fo... See more
Company replied
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Review summary
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Excellent products! smoother skin, less irritation or acne prone skin on my chin and forehead. Skin in my neck and décolleté visibly improved. Most of all, I like the fact that there are no hidden che... See more
Company replied
I've been using Froya Organics for about a month now and overall I'm really impressed. It's concentrated rather than watered down, so you use less product than you'd expect, and the Nordic plant-bas... See more
I wanted to change my account email. I sent an enquiry to ask how to do so. I got a very fast AI response, which enabled me to link to a human. My problem was solved within a minute or two after I fo... See more
Company replied
Company details
Written by the company
Handmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Wild Arctic Plants
Written by the company
- You have never tried skincare like this
- Look at our products. You have seen nothing like it. Wild arctic plants mixed with beeswax. Read our reviews - people are getting transformations in DAYS.
Better Skin or Money Back
Use it for 60 days risk free
"If our products don't help you improve your skin within 60 days of daily use, we don't want your money. We know that our solution is extremely effective. But we also know that it's not going to work for everyone and their mother."
Contact info
United States
- help@froyaorganics.com
- froyaorganics.com
Save Up To 46% If You Buy Today
4.7
Excellent
8k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Froya Organics
So great to hear, Ana! Thank you for saying so!
All the best,
Tobias @ Frøya
I was sceptical at first
I was sceptical at first, but tried it anyway, Froya helped to relieve my itching and constant scratching!
I ordered another.
2 June 2026
Unprompted review
Reply from Froya Organics
Senta, this is amazing!! Going from itching and constant scratching to ordering another, that is such a real result and it genuinely makes my day to hear it. So glad you gave it a try despite the hesitation!
All the best,
Tobias @ Frøya
Customer support was fantastic
Customer support was fantastic. With an email and picture my refund was done in a few days. Very nice company.
18 June 2026
Unprompted review
Reply from Froya Organics
Thank you, Tammy! Getting refunds sorted out quickly is something we really prioritize, and I'm glad the team made it easy and got it handled in just a few days. So appreciate you taking the time to say this!
All the best,
Tobias @ Frøya
Thank you!
Easy to get in touch with the customer service where the issue with my order was resolved promptly and effectively. I’m so very grateful!
P. Jonsson
21 June 2026
Unprompted review
Reply from Froya Organics
Hei! So happy the team was easy to reach and got everything sorted out for you promptly. That's the goal every time. Thank you for the kind words, P. Jonsson!
All the best,
Tobias @ Frøya
Great addition to my nightly routine
I have been using this product at night only for 3 weeks. I love the smell and It does not cause my sensitive skin to breakout. Fine lines are starting to diminish. Skin looks and feels hydrated.
20 June 2026
Unprompted review
Reply from Froya Organics
Alyson, three weeks in and already seeing fine lines starting to diminish AND no breakouts on sensitive skin! That is so great to hear. And the smell is one of my personal favourites too. So excited to see how your skin continues to transform!
All the best,
Tobias @ Frøya
Just started using the product
Just started using the product, so I can’t rate it yet other than to say it feels good and is not greasy which was a great concern of mine. This rating is for the assistance on answer8mg question. Being that this is a new product I was not sure how to combine the ingredients so I’m very appreciative I could get an answer to my questions on a Sunday morning.
21 June 2026
Unprompted review
Reply from Froya Organics
Hey Maria! A non-greasy feel is such a big deal when starting something new, so glad that concern got addressed right away. And getting your ingredient questions answered on a Sunday morning? That's what we're there for! Can't wait to hear how it goes as you keep using it.
All the best,
Tobias @ Frøya
Amazing service
Amazing service - second to none.
I made a mistake with my order and it was fixed in less than 5 minutes.
It gives me great confidence in this company and their products- which are, quite simply, excellent.
22 June 2026
Unprompted review
Reply from Froya Organics
Less than 5 minutes!! That's the response we aim for. So glad you got it sorted out so quickly, Claire, and that it gave you confidence in us. We'll keep earning it!
All the best,
Tobias @ Frøya
Excellent customer service from Varinea…
Excellent customer service from Varinea 🌻🤩 and beautiful products 🌸🌼🐝
Thank you 😊
21 June 2026
Unprompted review
Reply from Froya Organics
Thank you so much!! Varinea is wonderful and we're so lucky to have her on the team. Glad she made the experience great for you, and that the products are hitting the mark too!
All the best,
Tobias @ Frøya
for those who know my dislike of AI bots no surprise BUT it was great…
this is unusual for folks who know my typical response when dealing with AI bots is NEGATIVE...however Im gonna give this experience a thumbs up 5 star because the Bot really DID understand the body of my complaint and did provide an adequate response/reassurance about my concern over an "incomplete transaction" just now. When I tried to put thru my 1 purchase item SAFARI told me the transaction FAILED...and there was no way to check purchase because it's Saturday evening ...not until Monday will I hear back from someone who checks account status...but that is not BOT's fault...so I am still giving review 5 stars for being reassuring and effective for my basic question over actual completion of a small purchase. I REALLY like the "wrinkle balm" so much that it's worth going thru this hassle to repurchase another jar.
20 June 2026
Unprompted review
Reply from Froya Organics
Hey Miriam!
Okay this genuinely made me smile. You came in skeptical of AI bots (fair!) and still walked away happy, that means a lot to us!! And the fact that you love the wrinkle balm enough to go through the hassle of repurchasing says everything. We're so glad the support experience held up even on a Saturday evening when things felt uncertain.
We're here if you ever need anything!
All the best,
Tobias @ Frøya
These products are amazing
These products are amazing. I wish I would’ve known about them sooner!
20 June 2026
Unprompted review
Reply from Froya Organics
Thank you so much for this, Julie!! That last line gets me every time. We're just so happy you found us, and we're going to keep making it worth your while.
All the best,
Tobias @ Frøya
Excellent Customer Service
I ordered Complete System for Mature Women's Skin from Froya Organics online. I had hoped that this balm system would work well for my mature and sensitive skin, but unfortunately it was not a good fit for me. So, I asked for the refund. Ale, one of the customer service agents responded warmly after I had sent email with the requested information, proceeded with a refund guarantee. Among lots of internet companies that makes refund process complicated and difficult, Froya Organics is fair and customer friendly. I ordered Complete System For Mature Hair & Scalp expecting they would work well for my scalp and hair.
17 June 2026
Unprompted review
Reply from Froya Organics
Hey there! So glad Ale was able to take good care of you. We really do believe that if something isn't right for you, getting a refund should be simple and stress-free, no hoops to jump through. That's just how it should work!!
And I love that you jumped straight into the Complete System For Mature Hair & Scalp. Excited to hear how that goes for you!
All the best,
Tobias @ Frøya
The balms work fine
The balms work fine. I noticed that the day balm (orange) has some white crystals perhaps in it.
Is this normal?
20 June 2026
Unprompted review
Reply from Froya Organics
Hei! Yes, totally normal! Our day balm is made with natural ingredients, and sometimes those can form small crystals, especially with temperature changes. It doesn't affect the product at all, just warm it up between your fingers and it'll melt right in.
If you ever have any questions like this, don't hesitate to reach out to us directly. We're happy to help!
All the best,
Tobias @ Frøya
My face looks 10 years younger
My face looks 10 years younger. Love this product. Will use it forever.
20 June 2026
Unprompted review
Reply from Froya Organics
10 years younger!! Tamara, this is the kind of thing that makes everything worth it. So glad the product is working this well for you. Here for you forever right back! 😊
All the best,
Tobias @ Frøya
I am glowing ✨
I have lost count of how many people are telling me how well I look, have I been on holiday, where did I get my tan etc. The face creams are fab and they last ages because you hardly need to use any. Happy customer here
20 June 2026
Unprompted review
Reply from Froya Organics
Louise, I am LIVING for this review!! People asking if you've been on holiday because you're glowing so much?? That's everything. So glad the face creams are working that well for you. The fact that a little goes a long way is something we're really proud of too.
All the best,
Tobias @ Frøya
Product spillage in transit
I sent an email stating that my product spilled in transit. Not for a refund or a request for a replacement, just to bring attention to a possible defect. I was contacted back within hours. They apologized and stated they would send me a replacement. The interaction was pleasant
16 June 2026
Unprompted review
Reply from Froya Organics
Hey Mae! So glad we got that sorted out quickly for you. A spillage in transit is never ideal, and getting you a replacement without any hassle is exactly what we want to do. Really happy the interaction felt pleasant too, that matters a lot to us!
All the best,
Tobias @ Frøya
I ordered 3 products 3 weeks ago still…
I ordered 3 products 3 weeks ago still not received my order !! Tracked today they are still not even in the UK, I will comment on the products should I ever receive them , at the moment im not happy with this company at all
20 June 2026
Unprompted review
Reply from Froya Organics
Hello Lou, we're very sorry to hear that your order has not arrived yet.
To be completely honest, I believe something may have happened along the way, as our parcels do not normally take this long to arrive. There is a possibility that the package is being held at a local collection point or that there has been an issue during transit.
Could you please send us your order details and contact information? I'd be happy to personally look into this for you and help locate the parcel.
Please contact us at help@froyaorganics.com and ask to speak directly with a manager so we can investigate this as quickly as possible.
Kind regards,
Frøya Organics
So understanding and helpful
So understanding and helpful when it was me who accidentally broke a jar. Being able to explain the situation and getting a response right away was so meaningful. Love the products and now even more the company behind it
18 June 2026
Unprompted review
Reply from Froya Organics
Amanda, this honestly warms my heart. Accidents happen and we would never want you to feel bad about it. You reached out, we sorted it, that's how it should be! And the fact that it made you love the company even more means so much to us. ❤️
All the best,
Tobias @ Frøya
Outstanding customer support service!!
Outstanding customer support service!!!
I just began The Complete System for Mature Women’s Skin yesterday…looking forward to falling in love with this product!☺️💖
20 June 2026
Unprompted review
Reply from Froya Organics
Anita, you're going to love it!! The Complete System for Mature Women's Skin is such a special one and we're so excited for you to experience the full journey with it. Thank you so much for the kind words about our support team too!!
All the best,
Tobias @ Frøya
A company with a real human touch
A company with a real human touch. My skin has improved so much since using the products & they are beautifully produced & presented
20 June 2026
Unprompted review
Reply from Froya Organics
So glad to hear this!! "A real human touch" is genuinely what we aim for, so reading that means everything. And your skin improving so much, that's what it's all about. Thank you for sharing this, Natalie!
All the best,
Tobias @ Frøya
Reply from Froya Organics
Thank you, Frida! Quick, helpful, and friendly is exactly the experience we want every customer to have. Really appreciate you taking the time to share this!
All the best,
Tobias @ Frøya
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