We had one semi private lesson that was very well taught. Wanted to refresh our knowledge and get to know the danish waters. The instructor was super nice and focused on the most important things so w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The teaching skill at Frozen Palm Tree is outstanding. My 10-year-old son caught rides on his second kite-surfing lesson with Christian. To say he loved every second is an understatement. I was impres... See more
Thanks for the free of charge upgrade and the excellent after sale/customer exp :) I'll definitely remember your store when in need of something again. Shipment arrived in 2 days! Greetings fr... See more
The guys at Frozen Palm Tree are highly knowledgeable about kitesurfing, have a huge passion & drive for it and listen to your needs & the specifics of your request. They will ensure you get the right... See more
Company replied
Company details
Information provided by various external sources
Vores shop startede småt i 2017 og i dag kan vi tilbyde et bredt udvalg indenfor udstyr til vandsport, hvor du er i trygge hænder hele vejen igennem.
Contact info
Prags boulevard 43, 2300, København, Denmark
- info@frozenpalmtree.dk
- frozenpalmtree.dk
4.9
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Frozen Palm Tree
Dear Fermin,
Thank you so much for your positive review! We're glad to hear you had a great experience with us.
We hope to see you again soon!
Reply from Frozen Palm Tree
Thank you for your positive review! We're delighted to hear that you enjoyed our service.
We hope to have the pleasure of serving you again soon :)
Reply from Frozen Palm Tree
Thank you for your positive review Laura! We're thrilled to hear that you were pleased with our fast delivery and the quality of our products.
We look forward to serving you again soon.
Nice people who know their stuff
Nice people who know their stuff, and have good gear. Great experience shopping there. Seems like they want to help you find what you need, not just sell you what they have. Highly recommended
7 February 2023
Reply from Frozen Palm Tree
Dear Tom,
Thank you for your positive review! We're thrilled to hear that you had a great shopping experience at our store and were satisfied with our staff and products. We always aim to help our customers find what they need, rather than just sell what we have.
We look forward to welcoming you back soon!
Well-stocked shop with friendly sevice
The salesman helped me figure out which helmet to buy and I have been very happy with its fit and performance so far.
3 September 2022
Reply from Frozen Palm Tree
Thank you for your review Marek! We happy to hear that you had a good experience.
Great passion, service, knowledge & price
The guys at Frozen Palm Tree are highly knowledgeable about kitesurfing, have a huge passion & drive for it and listen to your needs & the specifics of your request. They will ensure you get the right equipement at the right price & you will walk out happily. Great service, experience & happy to buy my stuff in this shop from people who really care about the sport. See you on the water & keep it up! Cheers!
17 August 2022
Reply from Frozen Palm Tree
Thank you for your review! Glad to hear that everything went well. See you on the water :)
Super backup & support .. In all aspects !
1 st Class back up & support .. on & off The water 👍
14 July 2022
Reply from Frozen Palm Tree
Mange tak Michael! 🙏
Reply from Frozen Palm Tree
Thank you Bartek :)
Super knowledgeable
Super knowledgeable. Great friendly service. Competitive prices.
24 September 2021
Reply from Frozen Palm Tree
We are glad to hear this Nicholas :) Many thanks for your review!
5 stars!
Christian gives a personal and knowledgeable service combined with great enthusiasm.
Highly recommended.
6 August 2021
Reply from Frozen Palm Tree
Thank you Craig!
Reply from Frozen Palm Tree
Thank you Juriaan!
The service was very nice.
14 May 2021
Happy for the product and the service
Happy for the product and the service.
I am living near the physical shop, thus I had the chance to pick up the purchase and check the fit.
No issues on the check out and payment.
Will most likely buy for the site again.
4 May 2021
Service beyond expectations.!!!
Service beyond expectations.!!!
The delivery was very fast even considering the COVID-19 situation.
24 April 2021
Great team
The team is extremely responsive, providing great service. Was always helped by the employees whenever I had issue or questions. Highly recommended.
6 January 2021
Reply from Frozen Palm Tree
Det er vi glade for at høre Thomas :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.