Fruugo Canada (CA) - fruugo.ca Reviews 7,417

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product selection, competitive pricing, and efficient delivery service. Many people are happy with the speed of delivery, often receiving their items earlier than expected, and appreciate the constant updates on their order status. The ease of finding desired items and the overall smooth ordering process are also highlighted as positive aspects. However, some customers were dissatisfied with the quality of certain products, describing them as cheap, flimsy, or not matching the advertised description. There were also instances where orders arrived with incorrect items or were poorly packaged. A few people experienced issues with order tracking or communication regarding their purchases, leading to frustration.

What people talk about most

Product

Consumers generally express satisfaction with the product itself. Many reviewers received exactly what they... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the quick delivery times,... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised quick delivery, receiving items... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the top quality of products, noting items... See more

Price

People report positive experiences with price, often finding products at reasonable costs and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shopping experience was pretty smooth. The price was better than any other site for the same title. I think I know why. The quality of the paper and the print job seem cheap. It felt like a budget... See more

Rated 4 out of 5 stars

Given I work in security & am hyper-vigilant about I personal data I NOT only read the privacy policy for FRUUGO I went into corporate ownership & jurisdictions where my data would be held & u... See more

Rated 4 out of 5 stars

I ordered the bacon flavoured turkey tail mushroom power for my dog. It’s too early to tell if there’s any benefits, but I was nervous he wouldn’t like it, as he is extremely picky eater. He loves the... See more

Rated 5 out of 5 stars

Superb experience. My order status was updated by email, constantly keeping me in the loop as to the stage of delivery. The order was delivered sooner than expected. Product was also very competitivel... See more


Company details

  1. Online marketplace
  2. Media company

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo Global Marketplace

Written by the company

Global shopping made local for you!
Available in 32 countries, Fruugo enables you to discover and shop over 8.5m products from hundreds of retailers across the world.
Shop in your language & currency
Fruugo supports 17 languages and 22 currencies across our 32 country marketplaces.

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.ca

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Excellent customer care 👌 and 🐈 😻…

Excellent customer care 👌 and 🐈 😻 Taurine was delivered today 😀 just forgot to send me a measuring cupboard i know I,m giving the right ✅️ dosage. Please reply to my email request if you will be sending me the measuring cup which should have been provided in the first place and I will praise you to the 🌙 and 🐈 😻. Please reply to let me know asap 😊 🙏 😀

28 February 2026
Rated 1 out of 5 stars

Waited for part just to have it not…

Waited for part just to have it not show up and a refund to my account without even telling me why. If you need the part you ordered, go somewhere else.

27 February 2026
Unprompted review
Fruugo Canada (CA) - fruugo.ca logo

Reply from Fruugo Canada (CA) - fruugo.ca

Hello,

Thank you for your review,

I am sorry to hear this.

We have contacted you via TrustPilot requesting more information regarding your order,

We look forward to your response.

Kind Regards,

Rated 5 out of 5 stars

Very good service

Very good service. And more ! They let de customer knows. When you purchase’ coming!

Thank alote for your service ans professional!!!
Nicole 😘

23 February 2026
Rated 1 out of 5 stars

they will take your money and not deliver

Followig up now for the 3rd time for this stupid company. I have not recieved the refund they state they have sent. I have checked withy bank and nothing has been sent. Was told the refund was issued but nothing yet has been sent

22 February 2026
Unprompted review
Fruugo Canada (CA) - fruugo.ca logo

Reply from Fruugo Canada (CA) - fruugo.ca

Hello,

Thankyou for your review.

I am sorry to hear that you did not receive your order.

I can see that you were successfully refunded on the 11th of February.

A member of our Customer Care Team will contact you privately with evidence of this.

We apologise for any disappointment or inconvenience caused by this issue.

Kind regards

Rated 4 out of 5 stars

bacon flavoured turkey tail

I ordered the bacon flavoured turkey tail mushroom power for my dog. It’s too early to tell if there’s any benefits, but I was nervous he wouldn’t like it, as he is extremely picky eater. He loves the flavour which is a win!

19 February 2026
Rated 5 out of 5 stars

Based on the reviews

Based on the reviews, we were also worried about whether the part would arrive or not. However, to our very pleasant surprise, the part arrived within just one week.

16 February 2026

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