I haven't fully atried product yet but it was reasonably priced and package arrived safely. I did think I was ordering locally by the website, but I think it must be 'drop shipping' as received an ema... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The package arrived well. I didn’t realize when ordering what the delivery date would be and was surprised it was going to take so long. It ended up coming much earlier than notified though which was... See more
Product was accurate to description even when it came from China, arrived in good condition. Product description doesn't say how much of the item is legitimate though.
Company details
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.nz
4.3
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
dolma machine
You had the goods Isought at a fair price & delivered them in a reasonable time ,so Ta
1 May 2026
Prompt service
Prompt service. Good communication. Package arrived shortly after ordering.
Only niggle I had was that the charger I purchased needs a power adaptor for NZ power points, so I have to go out and buy of those.
30 April 2026
Great
Great. Highly recommend. Package arrived at time, good quality as per description.
29 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered 175 amp anderson plugs and…
I ordered 175 amp anderson plugs and recieved 50 amp anderson plugs
29 April 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review.
I'm sorry to hear this.
We have requested some information regarding your order so we can assist you further or please could you amend your review and provide us with your order number.
Kind Regards,
If I could give negative stars I would
If I could give negative stars I would! Said it’ll take 2 weeks to send out. Since we had a long weekend I got to them because it was meant to be shipped last week to no avail. There’s no way I’m contacting anyone when I managed to email them to ask they cancelled my order!! Almost 4 weeks for them to cancel my order!!!
Oh also my card was tried again 3 weeks after, worth $200 for what exactly… don’t know. Bloody scams I tell you! DONT BUY FROM THEM THEY WILL TRY AND SCAM MONEY OFF YOU AND CANCEL YOUR ORDERS
14 April 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review.
I’m really sorry to hear that this.
I can confirm that as requested, your order has been cancelled and refunded.
A member of our Customer Care Team will be in touch to help.
Kind regards,
Great communication with company
Great communication with company. Transparent and trustworthy. Great products.
27 April 2026
The items I paid for looked tiny…
The items I paid for looked like trial sized bottles instead of Full sized bottles. The appearance on the picture was completely different in reality. I could have gone to the store & saved money & wait time. I won’t be ordering from Fruugo again…
8 April 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has requested additional information regarding your order via Trustpilot.
We are looking forward to hearing from you.
Kind regards,
Well displayed product easy to…
Well displayed product easy to purchases and fast delivery
Thanks
Raymond Burgess
26 April 2026
I originally ordered because the…
I originally ordered because the website indicated the product was available in New Zealand and was then disappointed to receive an email saying it was coming from China and would arrive by 6 May. (Too late really). However it arrived on 23 April which was great! So pleased with the product and thrilled with delivery speed. Just don’t worry people so much with a super cautious delivery eta.
26 April 2026
Great service at a really good price
Great service at a really good price , not the first time I have shopped with fruugo and never disappointed
25 April 2026
Horrible service.
Horrible service.. ordered an item for it to be canceled. Then see the item amount change. Will not use this site again. Item is still stating it's available
24 April 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards
verry good
verry good. i made an order and they missed one item, it was swiftly paid back into my account.. would recommend!
24 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.