I haven't fully atried product yet but it was reasonably priced and package arrived safely. I did think I was ordering locally by the website, but I think it must be 'drop shipping' as received an ema... See more
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Review summary
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The package arrived well. I didn’t realize when ordering what the delivery date would be and was surprised it was going to take so long. It ended up coming much earlier than notified though which was... See more
Product was accurate to description even when it came from China, arrived in good condition. Product description doesn't say how much of the item is legitimate though.
Company details
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.nz
4.3
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great product and fast delivery 1
19 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Product said it has peach flavour but…
Product said it has peach flavour but has no such flavour!
18 April 2026
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review.
I am so sorry to hear that you received the wrong product.
A member of our Customer Care Team will be in touch to help.
Kind regards,
Great Product every thing was delivered…
Great Product every thing was delivered on time thanks
17 April 2026
Fast delivery and quality parts
17 April 2026
Dealing with company was fast and clean…
Dealing with company was fast and clean with a great product.
17 April 2026
Excellent ..
16 April 2026
Not sure if it was legit but the…
Not sure if it was legit but the product turned up 4 days after order. Bloody brilliant.
Cheers
16 April 2026
Great product
Great product and arrived safely, delivery company bad however, claimed they couldn't deliver but hadn't even tried.
16 April 2026
Frugo nz sold me a counterfeit JBL…
I purchased a JBL speaker from Frugo nz and it was blatantly counterfeit. No serial code, the JBL exclamation logos were upside down, the box it came in was blank without a JBL logo on it and the sound quality is trash. The same speakers sell on Ali Express for $40
Buy at your own risk. This company is a scam.
15 April 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review.
I am sorry to hear your order has not been received.
In order for us to assist you please respond to the separate message sent by our Customer Care
Team.
Kind regards,
Fruugo Customer Care
The product is exactly what I was…
The product is exactly what I was expecting it to be and arrived in a very timely manner
16 April 2026
Great product
Very easy ordering. Great updates on order status. Product is great.
My short straight hair now has lift and body which lasts.
Highly recommend.
16 April 2026
The Fruugo experience was ok but the…
The Fruugo experience was ok but the item i received was not what was on display
16 April 2026
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review.
I'm very sorry you're not happy with what you received.
A member of our team will be in touch shortly to investigate this further with you.
Kind Regards,
i ordered duel dvd screens for my car…
i ordered duel dvd screens for my car in nov 25 ;last year that have never been delivered despite many e mails to fruugo and their courier service no response and no goods to date , now april 26
16 April 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review.
I am sorry to hear this.
So that we can assist you further, please respond to the request for information message sent to you via Trust Pilot.
Kind Regards
I was able to find lots of phone cases…
I was able to find lots of phone cases for my phone which is quite hard to do. My order arrived earlier than expected and I was given good updates on where it was tracking wise. Even though I was nervous that they used aramex as their courier in nz I got my package delivered without issue.
15 April 2026
Unprompted review
Product as advertised
Product as advertised, of good quality and proved ideal for purpose. Even better delivery was far quicker than had expected
15 April 2026
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