My first Fruugo purchase went very smoothly and arrived quicker than I anticipated compared with other services I have used. Tracking also worked better than some though handover to last mile servic... See more
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Ordered the wrong component (so much options on the web) Returning it but stuck at customs Need a contact number and person for my returns to clear customs
Varan kom fram i sinom tid early bird skulle leverera till dörr, men hängdes med krok vid min postbox, där vem som helst kunna ta varan annars helt OK
Fruugo seems to be a good re-seller company. Unfortunately my product arrived damaged and could not be used. I reported this and was immediately fully refunded with no questions asked. This can always... See more
Company details
Written by the company
Fruugo simplifies buying products from around the world. Our mission is to provide great choice and the freedom to shop safely wherever you are, from wherever you want, through one global marketplace.
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.se
4.3
Excellent
27k reviews
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The package didn't arrive.
The package didn't arrive.
But I got refunded after one day when I contacted them.
4 April 2026
The part that is movable and…
The part that is movable and replaceable sits very loosely on one of the clamps so I think I will have to lock it with glue. It is like that on one of the two clamps. Otherwise I am satisfied with the delivery and otherwise the clamps work excellently
1 April 2026
The communication about the delivery…
The communication about the delivery was
very good, updated with E-mail and SMS
28 March 2026
Everything went smoothly
28 March 2026
Excellent ❤️I am very satisface with my…
Excellent ❤️I am very satisface with my shop.Everything well packed , on time and good quality.
28 March 2026
Fruugo gets my order delivered
It is not my first time ordering things with Fruugo. I am always happy with the service I get.
28 March 2026
Found a hard to find product for a good…
Found a hard to find product for a good price.
Haven’t installed it yet so can’t speak for the quality but payment and delivery worked great.
27 March 2026
Did a search for a Vibrola tremolo and…
Did a search for a Vibrola tremolo and Frugo came up and it seemed like a good choice..and it where! it turned up faster than expected, Kudos!
27 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Honestly
Honestly, this has been a very disappointing experience, and I wouldn’t recommend this website to anyone.
I purchased an item from them, and it turned out to be faulty and not working properly. I returned it as instructed, and when I contacted customer service, they told me I would receive a refund within 5 business days. It has now been 12 business days, and I still haven’t received anything.
I tried reaching out multiple times via email. At first, they responded, but now they have completely stopped replying. No refund, no updates, and no accountability.
Very poor customer service and a complete lack of professionalism. Definitely not a trustworthy company, and I won’t be dealing with them again.
3 March 2026
Unprompted review
Reply from Fruugo Sverige (SE) - fruugo.se
Hello,
Thank you for your review.
I am very sorry to hear about your order.
I can see you have been issued a refund on the 17th March this should now be visible in your account, a member of our Cusotmer Care Team will be in contact with more information regarding your order.
Kind regards
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