In checking my bank details , I noted that £ had been taken out my account by FShipp. No idea who that was and why ? Still don’t know who or what company trapped me into this but seems it could ha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I unknowingly signed up for a subscription with FSHipp.com and didn’t know until I saw £69 taken from my bank account. I googled it and saw that this is a common occurrence and that a call or email co... See more
I had no idea I had been signed up for this service when making a purchase so was surprised to see two subscription payments leave my bank account. I used the contact option to talk to their... See more
I was offered a refund on my shipping. I didn't realise that involved signing up, which I didn't bargain for. I ordered my goods for the first time, and Im awaiting delivery, so cannot comment on the... See more
Company details
Written by the company
Get free shipping on any online order with FShipp! Tired of paying shipping fees on online orders? Get free shipping and start saving money on all online orders, from your favorite shops, thanks to FShipp! Valid for all UK Postcodes
Contact info
United Kingdom
- +442045793323
- help@fshipp.com
- fshipp.com
3.9
Great
821 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
5 May 2026
Unprompted review
Great price
3 May 2026
Unprompted review
All very good I’ve ordered twice now…
All very good I’ve ordered twice now and love them
2 May 2026
Unprompted review
Avoid.
I was sent to this site from retailer Sofia & Spritz handbags after I clicked on "do you want free delivery?" on their payment page. Then a window popped up from FSHIPP.COM saying 0.00p had been deducted from my credit card and gave no reason. I immediately cancelled my order with Sofia & Spritz and then I was sent an email from fshipp.com notifying me that unless I cancelled my subscription with them I would be charged a monthly fee of £69! I am 76 and do not appreciate the underhand way I was tricked into subscribing to this site especially as I had already cancelled the order with Sofia & Spritz and I definitely didn't authorise the subscription to fshipp.com. I have emailed them twice at the email address they supplied in the email they sent to me to cancel the subscription but so far I have not received any reply except for their reply below which is incorrect. See other complaints on this site about exactly the same thing. I am not the only one that this has happend to. UPDATE Nancy from fshipp.com emailed me today to assure me my subscription has now been cancelled!
1 May 2026
Unprompted review
Reply from Fshipp
Hi,
Thank you for your message.
We would like to inform you that you have reached the wrong customer support. We are Shopping Protection.
We kindly recommend contacting the store or company from which the purchase was made directly so they can assist you with your cancellation request.
Kind regards,
Shopping Protection Customer Support Team
Just charged me £69 for a subscription…
Just charged me £69 for a subscription I didn’t sign up for?! This might be a legitimate company but this is very dodgey. Now I have to waste my time blocking the subscription and try to stop my money going out.
1 May 2026
Unprompted review
Reply from Fshipp
Hi
We are truly sorry to read about your experience and fully understand how upsetting this must have been. Please rest assured that this does not reflect the standard of service we aim to provide. Also, its a paid subscription after the trial.
Customer satisfaction is our top priority, and we are committed to resolving your case. Please contact us directly at help@fshipp.com so we can investigate and assist you as soon as possible.
Kind regards,
Team Fshipp
Fraud!!!!⚠️⛔🚫❌‼️
29 April 2026
Unprompted review
Reply from Fshipp
Hi
We are truly sorry to read about your experience and fully understand how upsetting this must have been. Please rest assured that this does not reflect the standard of service we aim to provide. Also, its a paid subscription after the trial.
Customer satisfaction is our top priority, and we are committed to resolving your case. Please contact us directly at help@fshipp.com so we can investigate and assist you as soon as possible.
Kind regards,
Team Fshipp
Very bad experience it’s a con
Very bad
Did not explain about subscription when offering free shipping
I’m happy to pay for shipping and DO NOT want this sub
Feel conned
28 April 2026
Unprompted review
Reply from Fshipp
Hi
We are truly sorry to read about your experience and fully understand how upsetting this must have been. Please rest assured that this does not reflect the standard of service we aim to provide. Also, its a paid subscription after the trial.
Customer satisfaction is our top priority, and we are committed to resolving your case. Please contact us directly at help@fshipp.com so we can investigate and assist you as soon as possible.
Kind regards,
Team Fshipp
Reply from Fshipp
Hi,
Thank you for your message.
We would like to inform you that you have reached the wrong customer support. We are Shopping Protection.
We kindly recommend contacting the store or company from which the purchase was made directly so they can assist you with your cancellation request.
Kind regards,
Shopping Protection Customer Support Team
Quite easy and straightforward.plus…
Quite easy and straightforward.plus good price
20 April 2026
Unprompted review
A good service but I just didn't use it…
A good service but I just didn't use it enough
20 April 2026
Unprompted review
Easy to order got discount and reviews…
Easy to order got discount and reviews were positive.
20 April 2026
Unprompted review
Quick and easy!
20 April 2026
Unprompted review
Just ordered seems to have gone ok.will…
Just ordered seems to have gone ok.will let you know for sure later
19 April 2026
Unprompted review
Scam
I was checking my accounts and noticed 3 payments of £19.90 had been taken out of one of my accounts by this company. I had never heard of this company and had no idea how I might have signed up to it - it is certainly not something I want or need. I contacted my bank are completing an investigation. My money got refunded and subscription to a service I never knowingly signed up to was cancelled. I had to get my bank card cancelled.
Really shocked that this is a reputable company with positive reviews.
EDIT FOLLOWING RESPONSE OF COMPANY: I never knowing signed up to any trial and never would. It doesn’t matter that you can cancel a sign up to a company you have never heard of or had any confirmation of a sign up. My bank contacted me to ask if this is fraud. You know what you are doing. I will not respond or reach out. I hope you don’t scam anyone vulnerable. Like you would care anyway
16 March 2026
Unprompted review
Reply from Fshipp
Hi
We are truly sorry to read about your experience and fully understand how upsetting this must have been. Please rest assured that this does not reflect the standard of service we aim to provide. Also, its a paid subscription after the trial.
Customer satisfaction is our top priority, and we are committed to resolving your case. Please contact us directly at help@fshipp.com so we can investigate and assist you as soon as possible.
Kind regards,
Team Fshipp
Great quick and easy
18 April 2026
Unprompted review
Trying out teeth whitening strips, for the first time. Fingers crossed they’ll be good 🤞
Decided to try out the teeth whitening strips, as I’d heard a lot about them, but very happy with the service I’ve received from here, so far. Will let everyone know what I think about them 😁
18 April 2026
Unprompted review
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