In checking my bank details , I noted that £ had been taken out my account by FShipp. No idea who that was and why ? Still don’t know who or what company trapped me into this but seems it could ha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I unknowingly signed up for a subscription with FSHipp.com and didn’t know until I saw £69 taken from my bank account. I googled it and saw that this is a common occurrence and that a call or email co... See more
I had no idea I had been signed up for this service when making a purchase so was surprised to see two subscription payments leave my bank account. I used the contact option to talk to their... See more
I was offered a refund on my shipping. I didn't realise that involved signing up, which I didn't bargain for. I ordered my goods for the first time, and Im awaiting delivery, so cannot comment on the... See more
Company details
Written by the company
Get free shipping on any online order with FShipp! Tired of paying shipping fees on online orders? Get free shipping and start saving money on all online orders, from your favorite shops, thanks to FShipp! Valid for all UK Postcodes
Contact info
United Kingdom
- +442045793323
- help@fshipp.com
- fshipp.com
3.9
Great
821 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service thank you
29 March 2026
Unprompted review
Things made easy
29 March 2026
Unprompted review
Sick company
28 March 2026
Unprompted review
Greatful for the offer
So far so good. First time using this service. Quick sign up.
27 March 2026
Unprompted review
Very happy with order and delivery…
Very happy with order and delivery refund
27 March 2026
Unprompted review
I was unknowingly getting charged
I was incorrectly getting charged £19.90 every couple weeks from this website. I wasn’t aware of signing up to any subscription so I wrote an email to complain. I received a swift reply from Nancy who agreed to refund me and ensure I don’t get charged again. The situation was dealt with quickly and peacefully. Thank you Nancy!!!
18 March 2026
Unprompted review
Straightforward process
It was fairly straightforward but everything takes me longer now I’m old. I check things thoroughly, probably because I’ve been hacked previously more than once. I’ve never divulged my details to anyone aside from shopping online.
26 March 2026
Unprompted review
Very good service and they are always…
Very good service and they are always on time with orders and if there is any delays you are notified
25 March 2026
Unprompted review
There should be something more easier…
There should be something more easier to get bigger quantities for corporate
25 March 2026
Unprompted review
Good and nice sevice
24 March 2026
Unprompted review
Never told that it was a subscription…
Never told that it was a subscription service. After ordering something online through a trusted sight it came up saying you qualify for free shipping. Naturally you would click on it to get free shipping never once did it say you need to pay a subscription. Lucky I read the reviews on trustpilot before any money was taken! Then they ask you for a review and you try to review the sight with 1 star and it won’t let you submit it from their link!
24 March 2026
Unprompted review
Reply from Fshipp
Hi
We are truly sorry to read about your experience and fully understand how upsetting this must have been. Please rest assured that this does not reflect the standard of service we aim to provide. Also, its a paid subscription after the trial.
Customer satisfaction is our top priority, and we are committed to resolving your case. Please contact us directly at help@fshipp.com so we can investigate and assist you as soon as possible.
Kind regards,
Team Fshipp
excellent as it only took seconds
24 March 2026
Unprompted review
Fast and convenient
This has to be one if. not the best website to use. Fast convenient and informative. I can’t comment on the goods I’ve ordered as yet but if it’s as easy as the rest of the ordering I will be extremely happy
24 March 2026
Unprompted review
Fshipp.com.Unauthorised payment taken
On Friday 20th of March 2026, I noticed a payment of £19.90 had been taken from my bank account. I contacted my bank who informed me that this was a delivery charge taken Fshipp.com. I have not knowingly subscribed or agreed to any payment to this company. As mentioned in other reviews this seems to be a common issue. I have emailed their help department for a refund and my bank is also looking into this as a fraud claim. I am currently awaiting a response from this company and pending the outcome will update edit my experience
20 March 2026
Unprompted review
Reply from Fshipp
Hi
We are truly sorry to read about your experience and fully understand how upsetting this must have been. Please rest assured that this does not reflect the standard of service we aim to provide. Also, its a paid subscription after the trial.
Customer satisfaction is our top priority, and we are committed to resolving your case. Please contact us directly at help@fshipp.com so we can investigate and assist you as soon as possible.
Kind regards,
Team Fshipp
Taking £69.00 without my consent!
I have discovered that this company has been withdrawing £69.00 from my bank account every month without my knowledge or consent.I have never signed up for a subscription and until I saw my bank statement and I had never even heard of this company. This is completely unacceptable. I am demanding an immediate cancellation of any "account" associated with my details and a full refund for every month I have been charged!
21 March 2026
Unprompted review
Reply from Fshipp
Hi
We are truly sorry to read about your experience and fully understand how upsetting this must have been. Please rest assured that this does not reflect the standard of service we aim to provide. Also, its a paid subscription after the trial.
Customer satisfaction is our top priority, and we are committed to resolving your case. Please contact us directly at help@fshipp.com so we can investigate and assist you as soon as possible.
Kind regards,
Team Fshipp
I wanted to donate to my brothers this…
I wanted to donate to my brothers this site enabled me to do JUST THAT. GLORY TO MY BROTHERS IN UKRAINE
21 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.