FirstService Residential Reviews 347

Every time I have to deal with FSR, it's difficult. If you talk to different people, you get different answers from each of them. Everything seems very disjointed. If you have a problem, all they say is there's nothing they can do. Nobody really takes ownership to solve issues.
Plus, we just are currently doing a large project of repairs. Unfortunately, the bidding does not seem to be a real competitive bidding process. The companies doing the repairs are subsidiaries of FSR and the pricing appears to be very high.

My interaction is with a First Residential representative. As an owner of the property I found her to be dishonest and unprofessional.

I strongly urge other owners to pick a different PM company.

I live in Upper Duke Crescent. There is a security guard supervisor named Harish Kumar who sexually harassed me at the reception desk by saying something sexually. His attitude was also very rude from the beginning.

I contacted FirstService Residential head office couples time and requested to speak with the regional manager Paris, because this is a serious matter. FirstService customer service promised that Paris would call me back, but I never received any response. It seems they are trying to avoid responsibility.

As a result, I feel compelled to write a Google review to let others know how poorly this company handles resident complaints—especially cases involving sexual harassment.

Furthermore, the security guard, Harish Kumar, tried to deny what he said, which is very concerning. It’s frightening that the property management would hire someone dishonest to work as a security guard

The worst managment company. specially in the State of Florida. They don't care anything about the customers. lot of people for example in Ponciana Village association get a lot of overfees, If some one miss to pay couple months they send to the attorney charging higher fees in order to send to the county as lien making house ownes some time to loss their houses for HOA fees. Terrible for me 0 review.

Absolutely rancid property management group. Months without replies, circular discussions, no execution or accountability - steer clear, you couldn’t do worse than contracting this company to manage your units.

Rude, incompetent, unhelpful. Overpriced. Worst experience ever.

Staff treat clients like garbage

If it was possible to give negative stars then I'd give them -1000

Jake Keen, Wild Heron works for First Services.

Good Hire.

It’s fraud service residential, never trust this company they do all kind of fraud and loot the money

They are the worst of the worst. Never ever respond to any calls. They messed up our rent, our bills, our move-in/out date. Super incompetent. If you have good building/apts, stay away from this company for your management. Or else, you will lose residents because of stupid mistakes from them.

7/14/2025 UPDATE: I have left messages via the call center with the request for a call back for 3 weeks now. I am stuck in the never ending cycle of only being able to submit requests through the call center, online portal "contact me form", and leaving notes on the violation portal. The community manger is unable or unwilling to call me to discuss an erroneous violation that they submitted. It is not unreasonable to request to have a conversation with the community manager.
The worst!!! For some reason FirstService transitioned all calls/contact to a call center that NEVER has the ability to answer questions or transfer you to a manager for the HOA. You can't email, you have to send service requests through a portal and hope for a call back. I've called the phone number 3 times and can't get past the call center. I've been attempting address an erroneous violation notice for the past 7 days yet I am expected to resolve the issue within 14 days. Every time I call, I am told I will get a response in 24-48 hours. I can't believe that I am paying monthly dues for this type of service.

What a terrible, frustrating company!! To all those looking for a property management company do not use this one. You will hate them. They have no process for to avoid potential future problems. I have leaks and holes in my eaves trough. I'm trying to get ahead of it to avoid further issues which would obviously be more expensive. But all I get is BS. I was told a manager would contact me, but it's been a week with no call. I have called them 6 times. This company should simply not exist!!!

Bureaucratic mess from the start. Connected to Call Answering service that had no connection to the Property. HOA staff unavailable/unreachable. Unexplained charge for KEY FOB, when one was already purchased at $110. If you can, run from this Management company. Run.

If homeowners want to feel safe and valued, avoid this company in the Atlanta, GA area.

The landscaping company stole from my patio, but hasn’t produced any grass in two years, just dirt and mud.

Many times it is an obstacle course trying to get in and out of your driveway because the curb is full of cars in a no parking/tow zone.

The entrance gate has been open for three years.

Although the monthly statement says due on the 15th, automatic payments on their site need to be setup three weeks prior, because they have to be entered onto their ledger by the 1st or late fees are assessed.

If you reach out to the current property manager Chris, he will not make a quick phone call to clarify your concern, but instead automatically refuse to assist via email response.

I have set up autopay but it didn't charge my card on the due date. They rather let it go past due date and charge extra $50 for late fees. I have reported the issue on several occasions but to no avail. Even when I get hold of them, they refer me to clickpay.com, and clickpay.com also refers me back to HOA office.

I hardly know where to begin when expressing the level of frustration in dealing with management at First Service associated with Buckhead Grand Condo in Atlanta, Georgia. To start, we have an office equipped with a phone line intended for communication, including voicemail. However, despite numerous attempts, I have never had any call answered, nor have I ever received a return call after leaving multiple messages. Left to wonder is the voicemail service is functional. This has not been my experience alone-several other residents have shared similar concerns. Some have even remarked, half-jokingly, that we might as well disconnect the office phone altogether, as its lack of responsiveness does nothing to justify the portion of our HOA dues allocated to it. It makes it difficult cause alot of residents are not in the building to go by office during business hours.
Each employee at FirstService Residential has a dedicated email address ending in @fsresidential.com, which should serve as an additional and should be a reliable means of communication. Unfortunately, even this avenue has proven ineffective. I have not received a single acknowledgment-not even a brief confirmation that my email questioning whether the messages are being read at all or wrong email address.
The most recent situation is far more serious-rising to an entirely different level of health and safety concern. Several months ago, a flood occurred in the hallway directly outside my unit. Which also flooded my unit. Second flood in less than a few years of owning in the building. It took over three months just to dry the area, remove and replace the damaged drywall, and yet construction debris still remains. Immediately after the walls were completed, a strong and foul odor began to permeate the hallway. I notified two members of the management team and the area was steam cleaned. However, by the following day, the odor had worsened significantly. After enduring this for three weeks, I decided to check my Ring camera footage-and what I discovered was deeply alarming. A medium-to-large dog had been urinating in the hallway multiple times a day, across several areas. I documented this clearly on video and sent the footage to management via email, followed by multiple phone calls and voicemails. Despite escalating the issue to several FirstService Residential employees, I received no response.
This is not just a nuisance—it is a public health issue. I've been advised by professionals that has knowledge of the serious health and safety risks posed by prolonged exposure to animal waste, bacteria, black mold, ammonia gas, and allergens in an enclosed common area. With no ventilation with no windows or doors go air the space out. There’s continuous use of low grade air freshener to mask stench. I have small children, elderly visitors, and a senior, small-breed dog-all of whom regularly walk through this contaminated carpet that is approximately 21 years old. Several days ago, my dog was rushed to the emergency vet, unable to stand. She was diagnosed with a bacterial infection, despite never being in dog parks or exposed to other animals. She was hospitalized for multiple nights and will remain on antibiotics for several weeks. The very next day, I fell ill myself and was diagnosed with a respiratory infection, causing me to miss work. Accumulating a large sum of expense. I sent full documentation-including videos of the dog urinating without cleaning up except with urine soaked papertowel, vet records, and medical updates-to four different employees at FirstService, requesting a formal update and plan of action. To date, more than four weeks since the dog urination began, I have yet to receive a single reply. No action taken.

I've already wasted too much of my time. There are a multitude of tele #s that all lead to the same menu that goes nowhere. I ended up sending an email that came back that simply said "I'm sorry we cannot resolve your issue." There wasn't a number to Noeli the person who sent the message. My request was to obtain a gate key to the path behind my mother's house so I could easily remove the wood from a tree on HOA property that fell on my property and broke my fence. I'm done - they suck!

Do you have $10,000 extra dollars sitting around?

$10,000 and counting, actually.

There have been 3 fires in the last few years here in Victoriana Condos (RUN BY FIRSTSERVICE RESIDENTIAL) and they've added assessments that we have to pay above and beyond our usual HOA fees (which they raised during this time).

Year one was an extra $190 per month ($2,280)

Year two was an extra $290 per month ($3,480)

Now they are demanding $290 per month ($3,480) for this year too

That's over $9,000 (and that's just so far; they say these assessments will continue)

You can't sell because your HOA fee is outrageous now with the extra $290 added to it. Nobody would buy it. So you're just scr3wed and they don't care. We've been learning a lot about how much they care since the fires (if you have trouble paying, they come out and paint VISITOR on your parking spot so you'll lose your assigned spot, so they're childish and petty too).

If they wanted to add $75 or $100 per month that would be one thing, but where do they think people are getting an extra $290 per month on top of their own real bills? Oh that's right, they don't care and they won't care about you either if you make the same mistake I did and buy a home where FirstService Residential is involved.

This is how FirstService Residential does business.

Oh my goodness. I am on hold for 2 HOURS just to ask about the Status Certificate! I am still on hold as I write this review. I am suppose to be the Seventh in line. Only 7th and yet it takes this long and still counting.
I have not spoken to anyone yet.

First service are like 'attack dogs' when they send emails to the residents......who actually pay their salaries. Further, the weekly 'letters' to the residents sounds like the 'dos and dont's' of a prison facility. It may actually be easier if they just inform the residents what they 'can do' rather than the list of don'ts. Basically it seems sometimes as if we owners are not the actual owners but the 'subjects' of First residentIal. The building management moight be better advised to look at the maintenance shortfalls and preventative maintenance rather than hunt the poor residents.

Property managers change like a revolving door. Can't get anyone to return a phone call. Emails go into an abyss with no resolutions. Management is illegally charging late fees at 6 days based on CC&Rs. When questioned about this the reply is that ARS 33-1803 only applies if the community documents are silent. After speaking with a very well-known Arizona HOA attorney, that response is incorrect - ARS 33-1803 applies to all planned communities. Management may not charge a late fee until after 15 days. Makes me wonder how much money First Service illegally made off Wyndham Place since 2016 when this law went into effect.