For a publication that states a value of encouraging healthy debate, it seems to partake in an awfully large amount of comment censorship. After making a reasonable assertion that the third Pala... See more
Company replied
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Articles are just failed economic propaganda... Rich deserve to be rich.. Workers must work harder... Tax is immoral... It's a beacon of how the 20th century failed humanity . And a paywall prev... See more
Financial Times article below Share price forecast in GBX The 14 analysts offering 12 month price targets for St James's Place PLC have a median target of 835.00, with a high estimate of 1,400.00... See more
I‘ve been a loyal subscriber of the FT for nearly 15 years. During that time I always paid my subscription on time, only recently for another year. Four weeks ago and without any notice the FT stopped... See more
Company replied
2.0
Poor
110 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useless App
Great newspaper, great Columnists, useless App and interface with iPad. Cancelled my subscription after months of hassle using Chat each weekend. Wasn’t worth the trouble.
23 March 2019
Unprompted review
Good newspaper, but AWFUL customer service/subscription report
I enjoy reading the Financial Times, but if something is wrong with your subscription, you are on your own. Support is non-existent.
I subscribed a number of weeks ago, to thePremium level which includes a newspaper delivered 6 days per week. Supposedly. To date, I have still not received a single newspaper delivery, and despite numerous emails to subscription support, and live chats with their online operators, I haven't received a single response and am still not receiving newspapers.
And all for only £14.50 per week. Bargain...
18 January 2019
Unprompted review
Non-existent customer service and subscription support
I wrote to the FT with a question about subscriptions.
I received an automated response saying I should receive a reply within 5 working days.
13 working days later, I had no reply.
I wrote again, and got no reply.
I then, about a week later, wrote an email of complaint to their customer services, and several days later have yet to receive any reply.
A very poor level of service from a company that I had thought would be more professional.
6 June 2018
Unprompted review
great paper for great minds
13 May 2017
Unprompted review
SUBSCRIBERS BEWARE
SUBSCRIBERS BEWARE
this is for my subscription of investors chronicle.co.uk
I signed up for a quarterly service for 1 quarter and it automatically renewed into the next quarter without informing me. Upon calling and emailing customer service to cancel on the day i was charged, i was told that they could not cancel until the end of the quarter and subsequently no refund was possible. What kind of business model is this! Forcing the customer to continue on without any choice....DISSAPOINTED!
26 April 2017
Unprompted review
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