Full Circle FuneralsReviews 

285
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being wonderful, supportive, and guiding them through difficult times with care and compassion. Many people highlight the exceptional service, noting that everything was handled professionally, thoughtfully, and with great attention to detail, making the process seamless and less stressful. Reviewers appreciated the company's ability to tailor services to individual needs, offering options without pressure and ensuring a personal and fitting send-off. People also noted the company's unique approach, providing clear advice, inclusive support, and a human touch that made a difficult time easier.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as kind, compassionate, and... See more

Service

Customers consistently note positive experiences with service, highlighting the exceptional kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jodie and team at Full Circle Funerals (Bramley) were absolutely wonderful helping us on our final part of our journey with our precious mum. Graciously and supportively present and guiding us where... See more

Rated 5 out of 5 stars

From start to finish Full Circle were reassuring, compassionate and understanding. They gave us plenty of options, without ever being "sales lead". The process started with a long conversation abo... See more

Rated 5 out of 5 stars

Ruth Owen at Full Circle, Guiseley, helped us to provide the perfect funeral for a family friend. People who attended said it was the best funeral they had ever attended. Not something people usually... See more

Rated 5 out of 5 stars

Difficult to recall what happened and when because there was so much distress to cope with. But the sympathetic handling of the process was important. Ruth did not hide from the reality of the situat... See more


Company details

  1. #4 of 16 best companies in Funeral Director
  2. #4 of 12 best companies in Funeral home

Written by the company

A small group of independent Funeral Directors who offer choice and flexibility and will always be transparent about price. Funerals, your way.


Contact info

5.0

Excellent

TrustScore 5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(285)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an amazing funeral directors

What an amazing funeral directors
Made everything so easy and Anne and David was so amazing truly can't thank them enough for everything, and helping me keep my promise to my dad by been there for him right to the end you will never truly know how much that ment to me

28 May 2024
Rated 5 out of 5 stars

Professional, Knowledgeable Service

Full Circle were professional but also showed a great deal of empathy. They made the whole process as easy as it could be and really new their subject and made suggestions based on our discussions. They were supportive during the whole process. Although I hope not to need their services too soon I would definitely use them again.

7 May 2024
Rated 5 out of 5 stars

Outstanding

Outstanding service from start to finish, so dignified and nothing too much trouble. Ruth was just amazing a true professional. A first class service conducted by Piers, we had so many comments Cameron Edgar also the piper appreciated by the whole family. Beautiful flowers We gave my husband a very fitting send off. Thank you Martin who handled everything so delicately,

4 March 2024
Rated 5 out of 5 stars

The Staff were very professional

The Staff were very professional. We felt welcomed and supported from the outset, and our wishes were completely followed. The whole process was made easy and stress free. Exactly what is needed at a difficult time.

18 March 2024
Rated 5 out of 5 stars

Absolutely superb from start to finish

Absolutely superb from start to finish. Very understanding of the grief process and how to prepare for a funeral. I have no hesitation in recommending FCF Altrincham to anyone

15 April 2024
Full Circle Funerals logo

Reply from Full Circle Funerals

Thank you Jo, Jackie and Andrew for taking the time to write a review so other families can read about your experience. It was our honour to support you all and help to guide you through the arranging process. We’re here any time if you need us in terms of bereavement signposting or simply for a chat. Sara & Jez x

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful, when I lost my uncle. They wasted no time, collecting him from his home. We were looked after all the way through the process. Someone there to speak to. Would definitely recommend.

8 April 2024
Rated 5 out of 5 stars

Full circle in Guiseley are amazing

Full circle in Guiseley are absolutely amazing. They make a terrible situation as manageable as it could be. Handled everything with such delecacy and understanding. I would recommend them to anyone. Thank you to Martin and the team

5 April 2024
Rated 5 out of 5 stars

Wonderful service at a very sad and difficult time

Jez and Sara were wonderful at every step of the way, making the whole process around our mother's funeral remarkably stress-free despite it being potentially one of life's most stressful and sad events. They took care of everything and ensured it all ran smoothly, and I was quickly able to trust them completely. Their responsiveness was particularly impressive and helpful. Every query was answered immediately. Nothing seemed to be too much trouble. The supporting providers they suggested, like flower arrangement, choice of crematorium, celebrant, etc, were all an excellent complement to our vision for the funeral service. Thanks to their care and professionalism it was as perfect as we could have imagined. The whole family will be always grateful for their part in giving mum the send off she deserved.

28 March 2024
Unprompted review
Full Circle Funerals logo

Reply from Full Circle Funerals

Thank you Linda and we really appreciate your review and the fact you’ve posted it on a number of platforms. It really helps other individuals and families understand which funeral director is best placed to support them and gives them an idea of the support that we offer. You are very kind in taking the time to do this. It was our honour to be able to help and make things a little easier for you in planning your Mum’s funeral. We’re here any time now or in the future if you’d like any further support in terms of bereavement signposting or simply to pop in for a cup of tea. Jez & Sara x

Rated 4 out of 5 stars

On the whole good

On the whole everything was done well.
In the end the funeral was perfect but we did have a strong plan beforehand.

What let the funeral service down was the amount of extra time things took because everything was done on an an ipad. For example every single different coffin had to be found separately & then priced again on an ipad, this took a very long time.
Forms had to be checked carefully as some dates had been recorded wrongly.
We were sometimes left too long without an answer to questions & had to chase these up.

That said, I would use them again (though I hope I don't have to!)

5 February 2024
Full Circle Funerals logo

Reply from Full Circle Funerals

Thank you for taking the time to leave us a review. Feedback really matters to us and we will be discussing everything you have said as a team and look at ways we can improve.

Rated 5 out of 5 stars

A funeral to be proud of……

It seems strange to say but Full Circle helped us make our mum’s funeral a lovely day.
Beautiful premises that helped to put us at ease and compassionate, empathetic staff who understood our situation.
We were told all the options and guided to make decisions that suited. We never felt rushed or uncomfortable asking many questions.
Despite the sadness, we can look back and feel that we gave mum a great send off that she would have been proud of. Thank you Full Circle for helping us to achieve this.

5 January 2024
Rated 5 out of 5 stars

Competent and efficient.

There was a limited time window in which to arrange the funeral. Despite the challenges, Jez comfortably and professionally organised everything to our total satisfaction.

3 January 2024
Full Circle Funerals logo

Reply from Full Circle Funerals

Thank you Peter for writing a review, we really appreciate you taking the time to do this. We’re really pleased to read how satisfied you were with our support and the fact we were able to arrange the funeral within the timeframe that was right for you. If there is anything we can do to support you further by way of bereavement signposting, please just ask, we are here anytime. Jez.

Rated 5 out of 5 stars

The Sherwood family

My family were supported by the Altrincham branch and I must the couple duo did a marvelous job. Their venue is beautifully presented calming and tranquil for families to attend to see their loved ones. The Altrincham branch assisted in searching venues for the wake, names of local professional services were also searched out by the Altrincham branch. I would highly recommend the Altrincham branch.

They are a lovely couple, compassionate, caring, supportive and very professional

22 January 2024
Full Circle Funerals logo

Reply from Full Circle Funerals

Thank you to you all for leaving this lovely review, for your kind words and taking the time to write it, we really appreciate it. We’re glad we were able to support you in a way that you found to be compassionate, caring and professional and you found our service to be a calm and tranquil space. It was our honour to be able to support you and if there is anything more we can do in terms of bereavement signposting, please don’t hesitate to contact us now or at any point in the future, Sara & Jez.

Rated 5 out of 5 stars

First class professional service

Unfortunately we have had to use Full circle a few times over the past 4 years.
I can honestly say, that having their support, experience and professional service throughout was immense, during the worst time of my life.
The help and advice I received was second to none, and always feel they take personal pride on what they are providing bereaved families with.
I cannot thank them enough

14 December 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look