I purchased the Beat your Brain course. It's great for cognitive stimulation and it's fun. The support team is always available, answering very fast and solving my doubts. Thank you Pauline for you... See more
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See what reviewers are saying
THIEFS, LIARS AND IGNORERS OF ANY COMMUNICATION. These guys will deceive you into a $1 trial and never allow you to cancel nor answer any questions once you cancel. they will keep attempting to re... See more
Company replied
Theft and a scam. You buy a cheap course then they debit a further amount without warning or permission of $79 and then ignore your emails and don't issue a refund. Had to contact my banks fraud... See more
Company replied
I've been led into believing that I was purchasing a single $1.99 video course and suddenly I've been charged $79 (!) for some monthly subscription, that I had no intention of ever subscribing to.... See more
Company replied
It's a SCAM
It's a SCAM! I fell into the trap buying a very cheap course for an amount of 1.75€ throught an instagram ad and they ended up debiting my credit card of 71.88€ TWICE before I realised it was all a lie. Thanksfully I got a refund by my bank. They just want your credit card number and then they make you pay a membership each month. Shame on you
24 January 2024
Unprompted review
Reply from Fullofmind
Hi, Rossanna.
We are very sorry to hear that it seemed like a scam for you. We're trying our best to improve user experience of our clients, and it's sad to read that we couldn't take up to your expectations.
The payment for a subscription could occur only if you added a free trial week to all courses while making a purchase. The free trial period expired, and it renewed into monthly subscription according to the terms of the contract. We've made our trial offer very obvious, so our clients could avoid an unexpected charge in the future. Furthermore, the trial can be cancelled in the settings or via our Support team. Unfortunately, I do not see that you contacted us regarding this issue, so we could resolve it.
We understand your desire to have your money back, and you could also contact us first to receive a refund. If you contact your bank for a chargeback, refund may take up to 60 days, whereas refunds issued on our side take just 3–14 days.
If you still need our help, feel free to contact our Support Team on WhatsApp at https://wtsp.cc/19295616550, or send your email to hello@fullofmind.com, we'll be glad to help you.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
is a scam
is a scam, despite applying to unsubcribe which they ignore, they continue to try and charge. have reported them to facebook and joined the facebook group for fullofmind scam victims. i want people to be warned!
Fullofmind........to reply to you, what a load of rubbish. there is a whole facebook group of people having or that have had the same terrible communication experience with you. i have copies of all my emails to you and messages on social media........the one on instagram you repied to- advising me to follow the unsubscribe steps by email i had already been doing and were being ignored. i stand by my rating for your bad practice and online business ineptitude even if you arent a scam. i am sharing this to warn others
7 January 2024
Unprompted review
Reply from Fullofmind
Hi, Heather.
It's sad that it seemed like a scam for you. Our customers can unsubscribe any time in the settings or via our support team.
Unfortunately, we couldn't find letters or messages from you on our messaging channels. We always reply to our customers and try our best to make their user experience even better.
I've checked your account and see that your subscription is already cancelled, the payment was unsuccessful. Rest assured, no charges are planned.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
This company is a SCAM
This company is a SCAM! They’ve charge me without my permission for the whole year of membership which was 80$ having my bank details from a course that bought from them with promotion price. The price of that course was 2$ as it was on sale with 80% discount, so I thought no harm done and bought it, but once the transaction is done and they have your bank details they withdraw a larger sum, claiming that I ticked the box with yearly membership. That box was somewhere at the bottom and probably in a very very tiny font so that I wasn’t able to spot it. A very dishonest company, they blocked me on Instagram, so I have nowhere to go to write a review and I’m writing it here.
16 January 2024
Unprompted review
Reply from Fullofmind
Hi, Gala.
We're sorry to know that you experienced an unwanted payment.
Still, I have to underline that the trial subscription to all courses is optional, and you can opt out of it any time. Apparently, while purchasing a course, you also added a free trial week. After the trial expired, it renewed into a monthly subscription, according to the terms of the contract.
I've checked your refund status and see that it's complete, refund has been issued on our side.
If you have any questions or need our help, do not hesitate to contact our Support team, we're here to help you.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
scamming website
scamming website
I was completely unaware until I reviewed my credit card transaction log yesterday that they had withdrawn money from my bank account without my consent not once, but twice. I have written to them in order to investigate this matter and find out what exactly is going on. They provided me with some excuse, claiming that I had opted into a course or program that I have absolutely no knowledge of. It is evident that they have received numerous reports of fraudulent activity, as I noticed they changed the billing name and charged me for a second payment. I received a response from them, which essentially implied that it is unfortunate for me. They stated that they will cease charging me, but did not mention whether they will refund the money they took from my bank account without my authorization. Furthermore, they advised me not to contact my bank. Without hesitation, I immediately contacted my bank to initiate the process of addressing this internet fraud activity. I strongly advise anyone facing a similar issue to promptly contact their bank, as the perpetrators may attempt to steal more money from your account under a different alias.
13 February 2024
Unprompted review
Reply from Fullofmind
Hi, Chi.
We're sorry to hear that you had an unexpected payment.
Indeed, the system shows that you opted for a free trial while purchasing a course. All our users have to give a consent or opt of a trial while purchasing a course. We've made our trial offer transparent, so you could read about the terms of the trial subscription to avoid such situation that you experienced.
Also, I've checked our records and previous communication with you. As I see, we refunded you the last payment, according to our Refund Policy. We advised not to contact your bank, only to make a refund process much easier and quicker for you. If you decide to have a refund via your bank directly, it may take up to 60 days for a refund to be processed on the bank's side. If a refund is initiated on our side (not through the bank), money arrives within 3–14 days.
If you still need our help, feel free to contact our Support team, we'll be glad to assist you.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
Scam
F*king scam they are taking my money every month for something i bever signed up for!!!!
12 February 2024
Unprompted review
Reply from Fullofmind
Hi, Petra.
Recurring payments may happen only if you add a free trial on your own while purchasing a course, but do not cancel it after the trial period ends. When a trial subscription expires, it renews into a monthly plan, according to the terms of the contract. Within a week, you can easily disable in the settings or contact us, so we could cancel it.
If the trial expires, and you get charged, you also can contact our support team, so we could arrange a refund according to our Refund policy.
Unfortunately, I cannot see your surname here to check your account and emails from you. Could you please reach out to our Support team on WhatsApp at https://wtsp.cc/19295616550 or email to hello@fullofmind.com, so we could resolve this issue?
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
beautiful medicine songs
beautiful medicine songs, thank you Geeta. I had tears in some of the songs, the medicine of them touched me very deeply. Thank you for sharing these sacred gifts for us to learn,
11 February 2024
Unprompted review
I agree with most of these reviews
I agree with most of these reviews! I also got charged when I didn't approve, I bought a £1.90 course and got charged a week later $70!! I reported it to my bank and I have received a refund. I recommend you tell your bank if you get caught out!
15 January 2024
Unprompted review
Reply from Fullofmind
Hello there.
We're sorry to hear that you experienced this unexpected payment.
While purchasing a course, you need to tick the box to give a consent for a free week trial. Trial subscription is not set by default, our site requires a confirmation from a user, and only after that the trial can be added.
Nevertheless, trial can be disabled anytime in the settings or via our Support team. Also, we issue refunds according to our Refund policy, so you could receive a refund directly from us, which takes a few days, whereas bank initiated refunds may take up to 60 days.
Unfortunately, I cannot see your full name and surname here to check your interaction with us through email or other messaging channels.
If you still need our help, please, contact our Support team on WhatsApp at https://wtsp.cc/19295616550 or email to hello@fullofmind.com
Best regards,
Lina Kohl
Customer Support, Full of mind
SCAM
SCAM
I agree with the other references!
They advert with a free course and charged me later for nothing. Their „membership“ I cannot even access. Client Support ignores me.
Be aware 🙏🏻
8 February 2024
Unprompted review
Reply from Fullofmind
Hi, Lara!
We're sorry that it seemed like a scam for you.
It seems that the was charge for a membership, which could occur only if you ticked the box to add free trial access to all courses while purchasing a course. Trial subscription is optional and not set by default. Our trial offer is pretty transparent and obvious, so that our users may avoid unexpected payments. While purchasing, our clients need to read 3 pages about our product and subscription, and after that give a consent (or opt out of it) for a trial subscription. Within a week, you can disable this trial in the settings or contact our support managers.
Unfortunately, we couldn't find any letters or messages from you in our records. Could you please reach out to our Support team on WhatsApp at https://wtsp.cc/19295616550 or email to hello@fullofmind.com, so we could investigate your case and resolve this issue?
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
This is a company set up to extract…
WARNING: This is a company which seems to be set up to extract money by taking a single purchase and misleading customers so they end up with a 'free' account which quickly turns into a regular payment, when none was intended.
IMPORTANT - today's email said they are changing their name for accounting purposes to Newmindstart.
I suspect this is to further confuse and make people lose track of what the money is for and where it is going.
I am disputing this via my bank. But it is a lot of work for fixing a problem caused by spotting what looked like a useful short course ( which was not actually any good).
I am disputing this and consider the company to have misled me.
7 February 2024
Unprompted review
Reply from Fullofmind
Hello there.
We're sorry you had an unexpected payment. It appears that you added a free week trial to access all our courses while purchasing a single course. When the trial expired, your subscription renewed into a monthly plan according to the terms of the contract. Please, do not worry, changing the company name from one to another is legal and authorized.
Our trial offer is optional and absolutely transparent. You can opt out of it if you want to proceed only with one course, or contact our Support team if you need a help.
Unfortunately, I can't find your real name and surname here, so I’m not able to find any messages from you in our messaging channels.
Please, contact our Support team on WhatsApp at https://wtsp.cc/19295616550 or email to hello@fullofmind.com, our support managers will gladly assist you.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
Reply from Fullofmind
Hi, Sara!
We're sorry that it seemed like a scam to you.
We issue refunds for unwanted payments according to our Refund Policy. I've checked the records and see that we refunded you the last payment already.
Our system shows, you opted for a free trial subscription to all courses when you purchased a course. Trial subscription is optional, you can cancel it anytime to avoid the payment and enjoy only the course you bought. After the trial expires, it renews into a monthly subscription according to the terms of the contract, so that is why the payment for a subscription occurred.
If you have any further questions, please don't hesitate to contact us!
Best regards,
Lina Kohl
Customer Support Lead, Fullofmind
breach of trust ⚠️
breach of trust. Fraudulent website, which used my card numbers to validate a $79 subscription even though I had canceled immediately after purchasing the course 🎣 at an attractive price. I write regularly to be reimbursed only with promises of reimbursement and nothing more!!
2 December 2023
Unprompted review
Reply from Fullofmind
Hi, Jessy-Jane!
It appears you added a free trial subscription while purchasing a course, but didn't cancel. Trial subscription renewed into monthly plan according to our Terms of Service, so that is why the payment occurred. You can easily opt out of a trial to avoid a charge while purchasing a course or contact our Support team, so our managers will check it and unsubscribe you right away if necessary.
We're sorry that we didn't live up to your expectations and that you had experienced unwanted payment. Certainly, we didn't mean to undermine your trust in our company.
As I see, we have refunded you the subscription payment, but it may take a few days for funds to settle. If not, please contact our support managers, they will provide you with additional information on your refund.
Every day, we're doing our best to improve user experience, so now our subscription offer is much more obvious and transparent.
If you have any problems or questions, please, feel free to contact us, our friendly Support team will gladly assist you.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
Scam, charged for subscription I did not approve
I went through the same experience as many in these reviews, and now wasting the time I dont have trying to solve it, I wish I had checked it before, so I wouldn’t have bought a $2 course and been charged for a $72 monthly subscription which I never approved. Now its so much trouble writing emails and whatsapps asking for the refund but no luck yet. I will have to solve it through my bank. So much hassle for $2!!
4 December 2023
Unprompted review
Reply from Fullofmind
Hi, Escarlata
I'm sorry that you had to go through this situation.
We've made our free trial offer more transparent and obvious, so that our users could avoid any unexpected charges.
It seems like you ticked the box and added a free trial period while purchasing a course. Trial subscription is optional, you can easily opt of or contact our support managers, so they could cancel it. When trial period ends, the subscription renews into monthly payment according to the terms of the contract.
Also, we indeed issue refunds for the product if you didn't like it according to our Refunds Policies. Unfortunately I can't find your real name and surname here, so I’m not able to find any messages from you in our messaging channels. Please, feel free to contact our Support team on WhatsApp at https://wtsp.cc/19295616550 or email to hello@fullofmind.com, so we could investigate your case and resolve this issue.
Best regards,
Lina Kohl
Customer Support, Fullofmind
Scam! Be careful!
I purchased a $2 course and I was charged for $79 on a "All Courses Subscription" that I didn't request.
Don't go with these people!
29 January 2024
Unprompted review
Reply from Fullofmind
Hi, Hallie.
We're sorry to hear that you experienced this unexpected payment.
Apparently, you opted in for a free week trial access to all courses when you purchased a course. The trial subscription to all courses expired and renewed into a monthly subscription according to the terms of the contract. Within a week, you are able to disable a trial in the settings or contact our Support team to avoid any further charges.
We care about our users and want your experience of using our platform to be positive. In case of any issues, please, feel free to contact our Support team on WhatsApp at https://wtsp.cc/19295616550 or via email to hello@fullofmind.com.
Best regards,
Lina Kohl
Customer Support, Fullofmind
Subscription scam, beware!
Update: Got a reply from fullofmind the 29th of january that I would get a refund, but no sign of any refund yet. The reply below from Linda was after I got this mail, so either their mail system doesn't work or someone is lying. One star review remains until this is solved.
----------
Evan Hayes | Senior Customer Support Manager at FullOfMind.com evan at fullofmind.com 29.01.2024 16:13
Hi Fredrik,
Apparently, your emails did not reach us, since I do not see a single request from you in our email system, unfortunately.
Thanks so much for your patience while we work on your request. I want to reassure you that our finance team is currently handling it. We understand it's important to get this resolved quickly, and we're doing everything we can to speed up the process.
If you have any other questions or need more help in the meantime, please feel free to reach out. I'm here to assist and will keep you updated on any progress.
Your understanding is greatly appreciated, and we're committed to sorting this out for you as soon as possible.
If you have any additional questions, please write to Support using WhatsApp – wtsp.cc / 19295616550
This way your message will reach you accurately.
Best regards,
Evan, Customer Support Manager
------
My original review:
-------
Bought a discounted course (1.90usd) after watching an instagram ad, and to my surprise I was debited a full subscription (79usd) one week later, which I never approved or ordered in the first place. Immediately sent a mail which was followed up by two more, requesting a refund. No answers and no refund issued. Very dirty business practice.
30 December 2023
Unprompted review
Reply from Fullofmind
Hi, Fredrik.
We're sorry that you experienced this unexpected payment.
Most likely, you purchased the course and also added a trial subscription with it, therefore, according to the terms of the contract, the trial renewed into monthly subscription.
We've tried to make our subscription offer more transparent to avoid such issues in the future.
We also checked our records. Unfortunately, no emails or messages from you were found. Could you please contact us again?
You can reach out to us directly on WhatsApp at https://wtsp.cc/19295616550, or resend your email to hello@fullofmind.com. We will be waiting for a reply from you.
Best regards,
Lina Kohl
Customer Support, Fullofmind
straight to the point
You can find high quality courses that also are straight to the point. I'm specially impressed by the Brain biohacking and the Konnakol courses.
26 January 2024
Unprompted review
Absolute scam
Absolute scam! Bought a $5 course and tricked into subscription. They took $79 from my account, after I asked for a refund they said the already had and ask me to contact my bank. Please be full of “mindful” of this company!
25 January 2024
Unprompted review
Reply from Fullofmind
Hi, Catherine.
We're sorry that such a situation happened.
It seems that the charge happened because you ticked the box to add a free week trial access to all courses while purchasing a course. The trial period has ended and auto-payment occurred under the Terms of Policy. Trial subscription is optional, you can cancel it anytime or contact our friendly Support team and our managers will cancel it.
After we refund a payment, the money is sent back to you, but your bank may have its own refund processing period, it may take a few days for funds to settle. That is why our manager would advise you to contact your bank after we issued a refund.
If there are still any issues, and you need our help, please, feel free to contact our Support team on WhatsApp at https://wtsp.cc/19295616550 or via email to hello@fullofmind.com.
Best regards,
Linda Kohl
Customer Support Lead at Full of mind
Absolute Scam! Very bad experience with FullofMind.
Same experience as some other users went through. "You buy a cheap course then they debit a further amount without warning or permission of $79" and I actually sent an email before free trial expired canceling. The email was ignored.
Sent another email asking to cancel the subscription again, and they replied saying the subscription was canceled and refund will be issued,still waiting on the refund that was suppose to be within 7-14 days.
Send another email, and also had to contact my bank fraud team.
24 January 2024
Unprompted review
Reply from Fullofmind
Hi, Marisa!
Very sorry to hear that you had to go through this situation.
As far as we see, while purchasing a course, you also added free trial access to all courses. Trial subscription is optional, you can opt out of it while purchasing a course or disable it in the settings to avoid further charges. The subscription renewed after a trial period according to our Terms of Service.
Yes, we issue refunds if you didn't like the product. As I see, our support managers replied to you and is handling your request, so we're taking this situation under control. Please, feel free to contact our support managers in case of any issues.
Best regards,
Linda Kohl
Customer Support Lead at Full of mind
This company Will continue to take…
This company Will continue to take money out of your account for things you did not sign up for.
I complained and asked for refund and they just messed about.
In the end had to cancel my card and mess about to make it stop
1 January 2024
Unprompted review
Reply from Fullofmind
Hi, Christopher.
We're sorry you had a bad experience with our company. Indeed, we issue refunds for unwanted payments.
Unfortunately, we did not receive any emails from you.
It seems like you ticked the box while purchasing a course, which lead to adding one-week trial access to all courses on your account. The trial can be cancelled anytime in the Settings or via our Support team. The trial expired, and that is why the payment occurred.
Also, as we see, the subscription is cancelled now and the payments for the subscription have been already refunded in full amount.
We would like to improve your experience of using our service. Please contact our support team again, so that we could improve the situation.
Don't hesitate to contact us in case of any issues.
Best regards,
Linda Kohl
Customer Support Lead at Full of mind
Total scam.
Total scam.
I took a trial at less than 2 dollars and fed days after out of the blue they tried to take 259 DOLLARS ON MY CARD !!!
« Luckily » they’re wasn’t such an amount on my bank account.
I don’t know if they have interesting content or not but for sure the way they act is unacceptable !
19 January 2024
Unprompted review
Reply from Fullofmind
Hi Muriel,
We always issue refunds for unwanted payments under the Refund Policy.
Judging by what you write, it seems that when you purchased the course, you chose the option to pay for an annual subscription to all courses at once at a favorable price. Therefore, there was an automatic attempt to pay $259, due to the rules of the Terms of Service.
Don't worry, we would have refunded you right away if there was a payment.
I wish you a wonderful day. Please enjoy your course.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
Charged for free trial but good support!
UPDATE:
After emailing them, I did get a pretty prompt reply, confirming I would be refunded in full. Both the reply to my email and the reply here on TrustPilot and the fact that I DID in fact get a full refund with no big hassle, tells me that they are NOT a scam, they DO care about customer service. And while I am not happy with HOW The free trial happened, I am pleased with how they handled me. So I am changing my review to reflect the service, not the product.
First review:
Tricked into free trial though I remember NOT checking that box and thinking it looked a bit shady. Should never have bought a cheap course (which was cheap quality but again...you get what you pay for...). Not worth the hassle of now having to fight for a refund and doing a chargeback via the bank. Even if they HAD good quality courses (can't judge other courses), tricking people into the free trial by hiding it and then charging them 80 Dollars is shady business and actually becoming illegal (thankfully) in the EU.
19 January 2024
Unprompted review
Reply from Fullofmind
Hi Tabea,
Thanks for your feedback.
We have already made the course purchase page clearer so that our new users have time to get acquainted with the trial and monthly subscription offers. We are sorry that the opportunity to watch all the courses on our platform and go to live Zoom events has become a reason for worry.
Your refund has already been made, please wait for the money to arrive in your account.
If you have additional questions, please do not hesitate to write to us and we will answer them.
Best regards,
Lina Kohl
Customer Support Lead at Fullofmind
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