I purchased the Beat your Brain course. It's great for cognitive stimulation and it's fun. The support team is always available, answering very fast and solving my doubts. Thank you Pauline for you... See more
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See what reviewers are saying
THIEFS, LIARS AND IGNORERS OF ANY COMMUNICATION. These guys will deceive you into a $1 trial and never allow you to cancel nor answer any questions once you cancel. they will keep attempting to re... See more
Company replied
Theft and a scam. You buy a cheap course then they debit a further amount without warning or permission of $79 and then ignore your emails and don't issue a refund. Had to contact my banks fraud... See more
Company replied
I've been led into believing that I was purchasing a single $1.99 video course and suddenly I've been charged $79 (!) for some monthly subscription, that I had no intention of ever subscribing to.... See more
Company replied
this course is a complete information…
this course is a complete information on Thai massage, I enjoyed it and learned a lot.
6 December 2023
Unprompted review
Reply from Fullofmind
Hi Lois,
It's very nice to read your review!
Indeed, my team and I were also very pleased that the Thai massage course was comprehensive. We try very hard to maximize the quality and usefulness, but at the same time, the course remains interesting to listen to and watch.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Great
It's great opportunity to learn very interesting material. There is something for everyone to learn
13 December 2023
Unprompted review
Reply from Fullofmind
Hi Laura,
Thank you very much for the 5 stars and for such nice words. Our team works hard to make our courses super useful. We are very happy to see reviews like yours :)
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
DEEP and POWERFUL
hello dear ones, i just attended the recording of "Unlocking the Power of Visualization & Strengthening Bonds with Parents". there has always been a part in me, that just couldnt forgive my parents really. but this time i saw where the problem was. that i didnt want to accept my powerlessness and instead i was proud. during this meditation i at last could let go of these two and then i it was possible for me to say the words "i am so sorry, plse forgive me, thank you, i love you"
thank you thank you thank you for this most powerful work !
12 December 2023
Unprompted review
Reply from Fullofmind
Hi Mariposa,
Wow! Thank you for sharing your story. And thank you for your openness and vulnerability.
It's truly heartening to hear about your experience with our "Unlocking the Power of Visualization & Strengthening Bonds with Parents" session. It's a significant step to recognize and release deep-seated feelings, and your journey toward understanding and forgiveness is inspiring. It demanded a lot of bravery.
Your realization about letting go of pride and embracing vulnerability is a powerful transformation. Saying "I am sorry, please forgive me, thank you, I love you" is not just about healing your relationship with your parents, but also about healing yourself.
Thank you for sharing your journey again.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Scam! Automatic subscription without any info
Purchased one course from an Instagram ad. Then it stated that I somehow have a subscription and 7 days free trial but auto renewal. This was never stated before and obviously is a scam. I am sure this is not legal.
EDIT after their answer: "the client is OFFERED 7 trial days of our monthly subscription"
NO, there was no offer, I purchased one course and received a mail that I am no on some subscription.
"The system indicates that (...) you (...) chose a 7-day trial, and then canceled your trial."
NO I did never choose that
All of this is corporate linguo for "we know well what we are doing and are happy that some people forget and pay as illegally acquired money. Meanwhile we pretend that the customer did something wrong!"
12 December 2023
Unprompted review
Reply from Fullofmind
Hi Norwin,
I am sorry to hear about the misunderstanding that has occurred.
Our site is set up in such a way that when purchasing a course, the client is offered 7 trial days of our monthly subscription to try all the courses on our platform. Then there will be a monthly subscription payment.
The system indicates that a few days ago you purchased a course on our platform, chose a 7-day trial, and then canceled your trial.
Your trial has been disabled and no further payment will be made.
If you have any further questions or concerns, please don't hesitate to contact our support team at hello@fullofmind.com or through our WhatsApp support at https://wtsp.cc/19295616550.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Careful, SCAM
Careful, this is a SCAM.
You will buy a course for a certain amount of money. Even though you wont realize you will totally unvoluntairly start a 7 days free trial of a paid membership for 59 USD. Once the 7 days are over they will charge you 59 USD monthly. The craziest thing: If you go to your account under "Settings & Subscription" it wont give you the chance to cancel anything, in fact it will even tell you that you dont have any active supscriptions.
11 December 2023
Unprompted review
Reply from Fullofmind
Hi Albin,
I'm sorry to hear that your experience with the service was negative, but I want to remind you that when you purchased the course, you were offered a 7-day trial of our monthly subscription. The system indicates that you also took advantage of the 7-day trial, and during the trial period, you should have received four emails reminding you that your trial would soon end and the subscription would be paid for.
I understand that there was an issue with the subscription status not being displayed in your profile, and I apologize for any inconvenience this may have caused. Please know that this is not a common occurrence, and I have sent a report to our development department regarding this issue.
Your refunds were processed on December 13th and should arrive in your payment method within 7-14 days, depending on your bank.
If you have any further questions or concerns, please don't hesitate to contact our support team at hello@fullofmind.com or through our WhatsApp support at https://wtsp.cc/19295616550.
Best regards,
Lina Kohl
Customer Support Lead of Fullofmind
Reply from Fullofmind
Hi Marike!
Thank you very much! We apreciate you took a time to leave a review!
Lina Kohl,
Customer Support Lead of Fullofmind
That was AMAZING
That was AMAZING. I am so happy with my progression and want to thank you so much for such a fantastic breakdown of the song. How can I contact this lady for more of this? An investment for sure. <3 xxx
9 December 2023
Unprompted review
Reply from Fullofmind
Hi there!
Thank you very much for your feedback!
We are glad that the course is helping you develop. That's how it's supposed to work. 😉
Please clarify what course you are talking about.
I also requested additional information from you through Trustpilot to respond and send information faster.
Lina Kohl,
Customer Support Lead of Fullofmind
Scam
zero. Scam who takes money and Neve responds to your emails, etc and keeps taking money each month
1 October 2023
Unprompted review
Reply from Fullofmind
Hi Rena,
We are sorry that you had a negative experience with our course platform.
I see that our Support Team has already replied to you and we have already made a refund in our payment system for all your purchases on our platform.
We want to improve your experience with our platform. Please write to us again via WA (https://wtsp.cc/19295616550) or DM on our Instagram (@fullofmindcom) and we will immediately try to offer you a better solution.
I hope we will meet again under better circumstances one day.
Lina Kohl,
Customer Support Lead of Fullofmind
This is a scam website
This is a scam website! Beware! If you sign up for a course for whatever amount, it automatically forces you to accept the subscription to ALL courses which is after a 7-day trial costs automatically 56 euros a month. My attempt to cancel went unaddressed and the money was booked. Despite multiple messages, which were completely ignored (even though according to the website all you have to do is write an email to cancel), the amount was booked from my credit card. My subsequent emails requesting a refund were also ignored. Since I was unable to get any response from the company, I contacted the credit card company to dispute the charge and request a refund. I filed a case of fraud (forwarding all correspondence). For anyone else who finds themselves in the same boat, I recommend doing this! Whether Paypal or Credit Card, the money should be refunded through the company's bank. Don't let these scammers get away with this! They survive because so many people don't fight back. Interesting that the time was taken to set up some AI bot (always Lina...) to answer these complaints with bogus answers, but no time is taken to respond to emails, Whatsapps, Instas or whatever
20 October 2023
Unprompted review
Reply from Fullofmind
Hi Jennifer,
We are sorry that you were unable to contact us.
We do have a problem receiving some emails, but all other communication channels (WhatsApp and Insta) are working as they should.
I just checked the requests on our email, Instagram, and WhatsApp and could not find any messages from you. I also managed to find you on Instagram and there are also no messages from your Instagram profile in our DMs on Instagram.
I'm sorry you had to go through this. I requested your email via Trustpilot. Please indicate it so that I can find your profile and tell you what the status of your dispute is.
We are not scammers and once again we are very sorry that you found yourself in this situation. We cancel subscriptions and refund money as soon as customers contact us.
Please try contacting us again so we can rectify the situation.
Lina Kohl,
Customer Support Lead of Fullofmind
Great
Great! They answerd immediatly and i got a course of my choise!
23 November 2023
Unprompted review
Reply from Fullofmind
Hi Karin!
Thank you very much for your high rating and your feedback!
I hope you're enjoying your Dance Course!😊
Wishing you a great learning!
Lina Kohl,
Customer Support Lead of Fullofmind
Unnacceptable
Lina that what’s app info you supplied in your reply doesn’t work to connect to you. And still no reply to my 5th email to you asking for a refund (this time using a different email) this is unacceptable.
21 November 2023
Unprompted review
Reply from Fullofmind
Hi Jillian,
Sorry, it took so much effort to contact us.
I have requested your contact details through Trustpilot in order to contact you.
The WhatsApp number that I indicated is the number of our Support Team, our Support Managers should have answered you to resolve your situation.
I am waiting for your information in response to help you!
Lina Kohl,
Customer Support Lead of Fullofmind
I'm very unhappy with the fact that I…
I'm very unhappy with the fact that I had a technical issue that I tried to highlight and it went unaddressed. I purchased the course, saying that it is available for life and it subscribed me to pay automatically for the platform every month!! This is not ok and so I unsubscribed from paying, I had like a 7 day-free trial or so. I was shocked to see that I could no longer have access to the course that I purchased after unsubscribing and therefore, I paid for a product that was not available to me.
I am disappointed of this experience and do not recommend them.
My e-mail was still not answered however I keep receiving offers from them.
15 November 2023
Unprompted review
Reply from Fullofmind
Hi Boglarka,
We are very sorry that this situation happened to you.
Strangely, your login password has stopped working. I reported this to our Development Department and our programmers. Thanks for sharing your situation.
Please write to our Support Team again using another email address or via WhatsApp so that we can restore your Login/Password and make a refund for you.
Our contacts:
Support Team Email: hello@fullofmind.com
Support Team WhatsApp: https://wtsp.cc/19295616550
The Support Team will be waiting for your request!
Lina Kohl,
Customer Support Lead of Fullofmind
I really love these courses
I really love these courses, The cacao ceremony course is amazing, all the courses look great I’m going to work my way through them x Marie
20 November 2023
Unprompted review
Reply from Fullofmind
Hi Marie!
Thank you for your high rating!
I wish you a wonderful learning experience on your course. :)
Lina Kohl,
Customer Support Lead of Fullofmind
This is really fun to start my day…
This is really fun to start my day with! I can't do the exercises first time but after a few days I see some improvement. It is something that I wouldn't do at all and works like yoga or a meditation, recommended for all ages!
20 November 2023
Unprompted review
Reply from Fullofmind
Hi Erica,
Thank you very much for your rating and for sharing how you start your morning.
It is very nice to hear that our courses bring you pleasure and energy, and especially it's nice to hear that you have made one of our courses your morning ritual.
I'm glad to read this, I definitely will share your feedback with the whole team.
Wishing you a wonderful day!
Lina Kohl,
Customer Support Lead of Fullofmind
if i could give this no stars I would
if i could give this no stars I would.
Paid $30 AUD for a course that I couldn't access, and then was charged $90 a few days later. Have emailed multiple times and fb messaged and insta messaged and have heard NOTHING. I am a student and very poor, i bought this as a treat for myself to learn some guitar songs and now they have taken the money I was going to use to survive. So disappointed I have not heard from them
16 November 2023
Unprompted review
Reply from Fullofmind
Hi Sinead!
We are very sorry that this situation happened.
Please try writing to our Support Team using a different email address or via WhatsApp.
Customer Support Managers will immediately create a Login/Password for you so that you can log into your personal account to view the course and they will immediately issue a refund for you!
Our contacts:
Support Team Email: hello@fullofmind.com
Support Team WhatsApp: https://wtsp.cc/19295616550
I hope you write to us soon and we will resolve this situation.
Lina Kohl,
Customer Support Lead of Fullofmind
I was concerned about buying a course I…
I was concerned about buying a course I really wanted, due to some of the other reviews, but I went ahead and have received great, swift, support, as it took an or so for me to get my content. Very happy with the course and support.
19 November 2023
Unprompted review
Reply from Fullofmind
Hi Emily!
Thank you for your high rating!
Glad to hear that you took the risk and your experience was positive.
I wish you an interesting learning! :)
Lina Kohl,
Customer Support Lead of Fullofmind
Great resource
I was intially worried about making an online purchase with full of mind.com but ended up wanting to do the course so badly I took the risk. I feet compelled to come back and say: the courses are definitely worth it and work great. Had an access issue due to site cookies and their support was great!
19 November 2023
Unprompted review
Reply from Fullofmind
Hi Anne,
Thank you very much for your trust and for coming back to share with us how the purchase of your course went.
We are very glad that you like the course!
Lina Kohl,
Customer Support Lead of Fullofmind
Already 4 times I wrote an email that I…
Already 4 times I wrote an email that I want to cancel my registration. I can't delete my registration online. They've already charged me $59. Definitely, this is a scam company. No way that you get your money back in 14 days if you cancel in time. I now have to block my card. I would recommend everyone to stay away from this site.
16 November 2023
Unprompted review
Reply from Fullofmind
Hi Yvi,
I'm so sorry you went through this experience.
We are currently experiencing technical issues with some emails that are not being delivered to us. Our programmers are working on this. Most likely, you were not answered because your email also did not reach us.
Sadly, you had to block your card.
Please try to write to us in support from a different email address or via WhatsApp again so that we can refund you $59. WhatsApp works great for us.
We indeed make refunds within 14 days for no reason. In your case, we understand your situation and will return your money as soon as you write.
Our contacts:
Support Team Email: hello@fullofmind.com
Support Team WhatsApp: https://wtsp.cc/19295616550
Looking forward to hearing from you!
Lina Kohl,
Customer Support Lead of Fullofmind
I bought a course for $20 and then was…
I bought a course for $20 and then was told in a sideways way that after a week, I have to pay $70/ month.
I absolutely do not want to pay for a subscription. Im trying desperately to unsubscribe before they take any more money, but all it says is that its processing my request (for more than 24 hrs)
All of that and I'm getting multiple spam emails every day. Only regret for this
15 November 2023
Unprompted review
Reply from Fullofmind
Hello Kim,
I'm truly sorry to hear about your recent experience and appreciate you bringing this to our attention.
There seems to be a glitch causing issues with subscription cancellations not showing up correctly for some of our users. Rest assured, our tech team is actively working to resolve this issue. I can confirm that your subscription was promptly deactivated following your request, with the process completed in less than 90 minutes. You won't be facing any additional charges.
Regarding the promotional emails, I understand they can be overwhelming. You can easily opt-out by clicking the "Unsubscribe" link at the bottom of any of our emails. This will ensure you no longer receive such communications from us.
We're committed to providing a meaningful and enjoyable experience focused on spiritual growth and self-development at Fullofmind.
Wishing you a fantastic day ahead.
Lina Kohl,
Customer Support Lead of Fullofmind
You pay forever read!
Hi Taina!
We provide 2 types of products: a course ($19) and a monthly subscription ($59) to all courses.
When you buy a course, you buy it forever.
The advantage of a monthly subscription is that you get access to all the courses on our site for a month. You can also watch new courses that are coming out, and which will be coming out.
Thus, you can choose courses that are really suitable for you and enjoy the process of improving and developing your personality.
After a course purchase, we give our users 7 days free trial subscription to all courses. Within this period you can watch all courses on our platform and decide whether you need a subscription or not.
I hope this helped clarify some things.
If you have any questions, please feel free to ask them in response to this email.
Best regards,
Andrew, customer support manager of
14 November 2023
Unprompted review
Reply from Fullofmind
Hi Taina!
We see you published the answer from our Support Manager Andrew.
We are sorry that you gave 1 star because... this means that you are unhappy with the service.
Regarding our manager’s answer, it’s all true that we have courses and have a monthly membership for all courses which gives the opportunity to go to events, view event recordings, and be part of our community.
It is also true that we give 7, and sometimes 14 days, so that new users can try membership and appreciate its benefits – attend events and watch all 100+ courses on our platform.
If there is anything we can do to refine your experience with our platform, please write to our Support Team and we will do our best to make you happy.
Support Team Email: hello@fullofmind.com
Support Team WhatsApp: https://wtsp.cc/19295616550
In the meantime, I wish you a nice day! We will be waiting for your response.
Evan,
Customer Support Manager
hello@fullofmind.com
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