Fundbox Reviews 4,389

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding funding options and quick approvals. However, some customers also noted issues with their credit line being reduced without prior notice. A few other people also felt that the weekly repayment schedule was demanding. Some reviewers were not happy with the customer service, mentioning difficulties in reaching a responsive and knowledgeable human, and feeling that support was automated and unhelpful.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the helpfulness and knowledge of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting responsive, professional, and... See more

Payment

Customers consistently note positive experiences with payment, praising the flexible funding options and... See more

User experience

Consumers find the user experience to be largely positive, praising the ease of use and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you’re a founder, you’re crazy for not using them. Bluevine wouldn’t accept us because we were large enough for reoccurring rev, (200,000 yearly income, 70+ rev) wasn’t able to take our loan like a... See more

Company replied

Rated 5 out of 5 stars

The entire experience from funding to dashboard interface to the team is outstanding. It is rare to engage with a finance group that treats a small business with kindness, that SEES you and wants to h... See more

Company replied

Rated 5 out of 5 stars

I was behind on my taxes from a couple years of bad health problems which meant I didn't qualify for a number of traditional tools I was using (revolving business credit line). This filled the gap and... See more

Company replied

Rated 5 out of 5 stars

Jerrod C. on the payment team has been top notch! He has been willing to work with our company with all the ups and downs. He always follows though with what he says, and is constantly looking for ne... See more

Company replied


Company details

  1. Non-bank financial service
  2. Financial Institution

Written by the company

Fundbox is a financial services platform powering the small business economy with innovative credit and payment solutions. We offer fast and intuitive access to business credit. Our goal is to unlock the potential of small businesses by giving them financial agility and peace of mind.

Fundbox Chosen As A 2019 Red Herring Top 100 North America Winner

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

there weren't any round about approvals…

there weren't any round about approvals or hoops i had to jump through. they took a real look at my business and gave me what i needed at a time where we were struggling.

29 October 2024
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Reply from Fundbox

Hi Daweit, thank you for such a kind review! We're happy to hear you're having a pleasant experience, and that Fundbox is able to help your small business in a time of need! We truly appreciate you choosing Fundbox, and look forward to continuing to help your small business grow!

Rated 5 out of 5 stars

Been fast and easy I always get the…

Been fast and easy I always get the money quickly !!!

20 October 2025
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Reply from Fundbox

Hi Cafe Vino, thank you for such a positive review! We're happy to hear that you're finding everything easy to use, and funds arrive to you quickly! We truly appreciate you choosing Fundbox, and look forward to continuing to help grow your small business!

Rated 5 out of 5 stars

Such a great product for my small…

Such a great product for my small business to tap into. Helps me get funding when needed. Super easy to use.

1 October 2025
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Reply from Fundbox

Hi GOAT Marketing, thank you for your 5-star review! We're happy to hear you're finding everything easy to use, and that Fundbox has been there for you when those cashflow needs arise! We look forward to continuing to help grow your small business!

Rated 5 out of 5 stars

Reece was so polite

Reece was so polite, quick to help, and has a great personality! He is exactly what you want when you are seeking assistance through a phone service.

22 October 2025
Unprompted review
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Reply from Fundbox

Hi Chelsea, thank you for your 5-star review, and kind words about Reece; we'll be sure this feedback is passed along! We're happy to hear that Reece took such great care of you, and was a pleasure to work with! We truly appreciate you choosing Fundbox to help grow your small business!

Rated 3 out of 5 stars

Very easy to use and quick payments but expensive

Very easy to use and quick payments. Though wish they had more payment options and lower interest rates.
Used them many times though mostly out of necessity. Hopefully this is last time

1 June 2025
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Reply from Fundbox

Hi there, thank you for providing this feedback; we'll be sure this is passed along to relevant stakeholders. Feedback like this helps us improve our customer experience! Please look out for an email from our team with more information regarding fee and repayment options.

Rated 5 out of 5 stars

I find fundbox easy to use and fast on…

I find fundbox easy to use and fast on approvals / funding. Also rates are pretty good. So much better than the hundreds of sharks in the short term funding world who want to call you and then offer crazy rates.

21 October 2025
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Reply from Fundbox

Hi Scott, thank you for your 5-star review! We're happy to hear that you're finding everything quick and easy to use, and that Fundbox fits your business needs! Thank you again for choosing Fundbox, we truly appreciate it!

Rated 5 out of 5 stars

Less stress I must confess!!

True professionals, patient, understanding very easy to work with. Also, Fundbox has made operating my business a worthy venture by allowing us to always have access to working capital!

16 October 2025
Unprompted review
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Reply from Fundbox

Hi James, thank you for your kind review! We're happy to hear Fundbox has had such a positive impact on your business, and that our team is always there to support you when needed! We look forward to continuing to help your small business thrive!

Rated 5 out of 5 stars

Fast and easy

10 January 2025
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Reply from Fundbox

Hi Ray's Landscaping, thank you for your kind review! We're happy to hear you're finding everything quick and easy to use! We appreciate you choosing Fundbox!

Rated 5 out of 5 stars

Moose listened and communicated well

Moose listened and communicated well. He was polite in what had been a stressful issue. All was resolved quickly.

14 October 2025
Unprompted review
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Reply from Fundbox

Hi Timothy, thank you for such a positive review, and kind words for Moosa; we'll be sure this feedback is passed along! We're happy to hear Moosa was able to make the situation less stressful, and resolved the troubles you were experiencing quickly! We look forward to continuing to help grow your small business!

Rated 5 out of 5 stars

Needed to Modify The Terms of the Loan

I was having a tough time in my business and needed to modify the terms of the loan. I spoke with Mohammad and Moosa and they were both understanding and professional. I was pleasantly surprised how flexible Fundbox. Thank you.

14 October 2025
Unprompted review
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Reply from Fundbox

HI VB, thank you for your 5-star review, and kind words for Moosa and Mohd; we'll be sure this feedback is passed along! We're happy to hear that both of them took such great care of you, and was able to assist during a tough time! We appreciate you choosing Fundbox to help grow your small business!

Rated 5 out of 5 stars

Easy and good

14 October 2025
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Reply from Fundbox

Hi Dedny Diaz Valdes, thank you for your 5-star review! We're happy to hear you're having a great experience! We look forward to helping you grow your small business!

Rated 5 out of 5 stars
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Reply from Fundbox

Hi Whole Mama Michigan, thank you for your kind review! We're happy to hear you're having a great experience, and that Fundbox works for your small business! We truly appreciate you choosing Fundbox to help grow your small business!

Rated 5 out of 5 stars

Excellent Support

The customer service for this company listens well and educate customers even better. They wanna make sure that their AI component is strong and that all the questions are answered for customers. I really appreciate your patience as I learned how to operate their website.

9 October 2025
Unprompted review
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Reply from Fundbox

Hi Lorraine, thank you for your kind review! We're happy to hear that our Support Team took extra care to ensure you understood how the Fundbox website worked! We truly appreciate you choosing Fundbox, and look forward to continuing to help grow your small business!

Rated 5 out of 5 stars

Great customer service

Derice has been incredibly helpful and respectful anytime I’ve needed assistance.

9 October 2025
Unprompted review
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Reply from Fundbox

Hi Steve, thank you for your kind review, and positive words for Derice; we'll be sure this feedback is passed along! We're happy to hear Derice was able to assist you in such a helpful and respectful manner! We look forward to continuing to help grow your small business!

Rated 5 out of 5 stars

President

The Payment Services Team, especially Reece was wonderful and helped me to resolve an issue I had with payments.

8 October 2025
Unprompted review
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Reply from Fundbox

Hi Deborah, thank you for your 5-star review, and kind words about Reece; we'll be sure to pass this feedback along! We're so happy to hear Reece was able to help resolve the troubles you were experiencing with payments, and did so in such a positive manner! We truly appreciate you choosing Fundbox!

Rated 5 out of 5 stars

Very helpful and constructive…

Very helpful and constructive solutions. Reece was professional, sympathetic, and well versed in products available for my situation, and he clearly and efficiently communicated those products to me.

8 October 2025
Unprompted review
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Reply from Fundbox

Hi Steph, thank you for such a positive review, and kind words for Reece; we'll be sure this feedback is passed along! We're happy to hear Reece took such great care of you, was knowledgable, and clearly communicated all options to you. We look forward to continuing to help grow your small business!

Rated 5 out of 5 stars

Reece helped me resolve my problem…

Reece helped me resolve my problem quickly with fundbox he was a pleasure to work with .

7 October 2025
Unprompted review
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Reply from Fundbox

Hi Patricia, thank you for your 5-star review, and kind words about Reece; we'll be sure this feedback is shared! We're happy to hear Reece took such exceptional care to quickly resolve the the trouble you were experiencing! We truly appreciate you choosing Fundbox to help grow your small business!

Rated 5 out of 5 stars

MOHAMED is very helpful.

MOHAMED is very helpful.

6 October 2025
Unprompted review
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Reply from Fundbox

Hi Your Soho Style, thank you for your 5-star review, and kind words for Mohd; we'll be sure this feedback is passed along! We're happy to hear Mohd was able to quickly assist you! Thank you again for choosing Fundbox, we truly appreciate it!

Rated 5 out of 5 stars

Getting financing is tough

Getting financing is tough. It's all about your credit, sales and Fundbox is more than fair with giving access to the capital you need and have earned and, although it seems like less, it's all about what you qualify for based on performance. Gratitude for the service and ease of application to the user.

6 October 2025
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Reply from Fundbox

Hi EastCoast Taxi, thank you for such a positive review! We're happy to hear that you're finding everything easy to use, and that Fundbox has been there for your small business! We look forward to continuing to help you meet your small business goals!

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