Armstrongs Independent Funeral Service Reviews 

129
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how kind, thoughtful, and professional the team is throughout the entire process of arranging a funeral. People appreciate the genuine compassion and care shown by every single staff member during such painful moments. Individuals note that the staff guides families with patience, ensuring that all personal requests and arrangements are fully accommodated. Consumers are especially grateful for the reassuring communication, noting that everything is handled smoothly and without any pressure. Reviewers emphasize that the entire service feels personal and well-coordinated, taking a massive amount of strain off grieving families.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional care, professionalism, and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as consistently kind, compassionate, and... See more

Customer service

People report deep appreciation and satisfaction with customer service during difficult times. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Armstrongs were amazing from start to finish. Louise was with us from collecting my Dad from his home, to arranging collection of his ashes. Always with a big hug and such genuine compassion and car... See more

Rated 5 out of 5 stars

When dad passed away in the hospice, we had no idea what to do. I called Armstrong Funeral Directors as they were just down the road and had arranged my aunts funeral last year. I was not disappoint... See more

Company replied

Rated 5 out of 5 stars

When we were at our lowest, the team at Armstrongs gently guided us through what needed to be done. They were polite and considerate and fielded all questions with patience. On the day of my mother's... See more

Company replied

Rated 5 out of 5 stars

Armstrongs were so kind and thoughtful when I arranged my Sister’s funeral with them.They talked me through every stage very patiently and helped me make my decisions. Their Celebrant was lovely... See more

Company replied


Company details

  1. Funeral Director
  2. Funeral home
  3. Funeral Insurance Company

Written by the company

Providing a truly caring and personal service 24 hours a day, everyday An independent family funeral director in Bury St Edmunds Suffolk, we have learned that taking the time to listen is important. We offer an extremely personal service with care, compassion, choice and attention to detail at every step. Because we are an independent company, we don’t have quotas to fill or targets to meet. Nothing is more important than giving you good, honest advice and all the time you need to make decisions about the funeral service you would like.


Contact info

4.9

Excellent

TrustScore 5 out of 5

129 reviews

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1-star

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4.9

All reviews

(129)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nick Armstrong and his team are highly…

Nick Armstrong and his team are highly professional, compassionate and I would have no hesitation in recommending them. They are an independent firm and nothing is too much trouble, from the initial phone call to the actual day, they go way and beyond to make the whole process as smooth as possible. I would not use any other company other than Armstrong’s.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Family Company

The help and support we received from Armstrongs in arranging my husband’s funeral was wonderful. Nothing was too much trouble and every question was answered quickly.
The kindness care and compassion shown to my family during the whole process from start to finish was truly outstanding. Everything was carried out with the utmost professionalism.
A special thank you to Michelle for all her help patience and kindness in making a very difficult day a little a little easier.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

I would not hesitate to recommend Armstrongs Funeral Service

I would not hesitate to recommend Armstrongs. They were supportive from start to finish and guided us through what was a very difficult time and were there whenever we had a question. The service went without a hitch and the Celebrant they chose for us to lead the service was fantastic. Definitely worth a 5 star rating.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Really good experience at this sad time

The staff were excellent and it made the whole process much easier to go through. Communication was perfect and any questions were quickly answered. The service itself couldn't be faulted.

8 February 2024
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Thank you for your kind words Kevin, I’ll pass these on to all the team. Take care, Nick

Rated 5 out of 5 stars

Outstanding company

The excellent service we received started from the moment we called Armstrongs in the middle of the night and continued through to the day of the funeral. Even though it their job which they carry out daily, all the staff made us feel that they genuinely cared.
So many people have said the funeral summed my Dad up perfectly. The team at Armstrongs made it as stress free as it could possibly be allowing us to focus on our memories and family.

20 December 2023
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Dear Susan,

From all of the team at Armstrongs thank you for leaving us a review.

I am pleased that we were able to give your Dad the Funeral that was right for him. I will pass your thanks on to all of my colleagues.

Kind regards,
Oliver Coote
Office Manager

Rated 5 out of 5 stars

We have used Armstrong's twice now once…

We have used Armstrong's twice now once with my father and more recently my Mum. I have got to say they were very professional in every manner they made what was such a hard time a little easier and guided us through everything we needed and advice as well . on the Funeral day they were absolutely amazing I cant thank them enough I would recommend them with very high regard to anyone and I would not use any one else. Thank You Armstrong's! Also a big thank you to Lewis who was Amazing and so helpful at all times and also Claire.

17 August 2023
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Morning Sharon, may I start by thanking you for leaving us a review. Im pleased we were able to make the arrangements a little easier for you at such a difficult time. Thank you for your recommendation. I will pass your comments on to Lewis, Clare and all of the team.

Best Wishes,
Oliver
Office Manager.

Rated 5 out of 5 stars

Armstrong's guided us through the…

Armstrong's guided us through the end-to-end process and were a professional and compassionate partner in every step.

I would strongly recommend them, especially to provide you with structure - in what can be a busy and traumatic period.

1 November 2023
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Dear Matthew, many thanks for leaving a review. It is greatly appreciated by all of us at Armstrongs. I pleased that we were able to help you through all of the arrangments. It was a personal privilege to be with you on the Funeral day. It was a lovely Service for your Mum. If we can be of any further assistance please be in touch.

Kind regards,

Oliver
Office Manager.

Rated 5 out of 5 stars

Highly recommended

I would highly recommend Armstrongs Funeral Service. They gently guided us through the whole process of arranging and carrying out mum’s funeral with care and kindness. I cannot thank them enough for their support at such a difficult time. Special thanks to Michelle and Tracy.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I would recommend Armstrong’s as they have provided a superb caring service from start to finish, with special thanks to Lewis and Darren.

10 October 2023
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Thank you for the kind words, Rob! We are so glad that Lewis and Darren were able to provide you with an excellent service. We really appreciate your recommendation!

Rated 5 out of 5 stars

Armstrongs Funeral Directors Bury St Edmunds

Michelle and the team at Armstrongs absolutely brilliant all the way through the planning of our Mums funeral. Helpful, compassionate, thoughtful, gentle in everything. Oliver, together with his team, on the day, excellent and attentive, made everything run smoothly for us. Would highly recommend.

6 October 2023
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Thank you so much for your kind words, Maria. We are so glad that we were able to provide a service that was helpful, compassionate, and attentive for you and your family during this difficult time. We appreciate your recommendation.

Rated 5 out of 5 stars

Best Funeral Services

Thanks to all the staff. I couldn't have asked for better treatment of my deceased mother, and care and consideration for myself at such a difficult time. A special thank you to two members of staff: Fiona who assisted me with planning the funeral in a helpful and professional manner, whilst making me feel very comfortable and at ease; and Darren who was extremely experienced/knowledgeable, and who went above and beyond from start to finish to arrange and carry out a very fitting farewell. I would highly recommend Armstrongs Independent Funeral Service.

11 September 2023
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Thank you so much for your kind words. We are so glad you had such a positive experience with Fiona and Darren. We are so thankful that we could provide you with a fitting farewell for your mother and we are glad we could help you through this difficult time.

Rated 5 out of 5 stars

Wonderful Company

Having never had to plan a funeral before I want to say the Team at Armstrongs Funeral Services were so supporting. They helped us through every step and were so kind, caring, and compassionate.
Lewis was wonderful and nothing was too much trouble, and he would answer every question we had, seeing us in our home and sorting out all the requirements we had.
Thank you Armstrongs
Karen, Steve, and family

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Thanks …

We would like to thank Lewis & all the staff at Armstrongs funeral service for their professionalism & kindness with 2 recent family funerals everything was perfect would highly recommend them .

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Armstrongs Funeral Service thoroughly recommended

We were recommended Armstrongs Funeral Service by several people after our Dad died and we were so glad we went with them. They couldn't have been more caring or helpful and gave us plenty of different options for the funeral service so it felt very personal. We went with the "Simple" Cremation service but although simple it certainly didn't skimp on any of the essentials. I did wonder what the coffin would be like with a "Simple" service but it was all we could have wanted and of a very high quality. We opted to have someone playing the organ to accompany the hymns rather than pre-recorded mustic and I'm so glad we did as the organist played them so sensitively. I have no hesitation whatsoever in thoroughly recommending Armstrongs to anyone. Ann Rudland

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Armstrongs will look after your family as their own

Armstrongs are a local and independent funeral directors and my father had specifically requested that we use them for his funeral when the time came. He had been to funerals looked after by them and was very impressed. It was a pleasure to deal with the staff at Bury St Edmunds, despite the circumstances we found ourselves in as a family. We were made to feel very welcome and comfortable at our face to face initial meeting and communication back and forth between then and the funeral itself was always timely, useful and accommodating. The funeral day itself went very smoothly and the representatives from Armstrongs were very kind, helpful and professional. They felt like extended family members at the funeral and we knew we were in very good hands throughout the day. The follow up afterwards was also very good. All formal matters were dealt with easily and there were some nice little touches for us as a family as well. The ability to have a tribute page on the website was very useful at the time for family and friends, for ease of donations and to continue to return to in moments of need. We highly recommend Armstrongs and will be using their services again in the future.

6 January 2023
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Thank you for your kind review, Alison. We are so pleased that your family felt well looked after by our team and were able to take comfort in the tribute page. We appreciate your recommendation.

Rated 5 out of 5 stars

I found Lewis & all at Armstrongs to be…

I found Lewis & all at Armstrongs to be very caring, helpful and attentive. It has been such a very sad time for us losing two sisters in the same month. Nothing was ever too much trouble, they were at end of telephone when needed.

On the funeral day, the team were caring, respectful and so incredible helpful - even sharing tissues with us.

We will all need a funeral director one day, I would highly recommend Armstrongs.

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Armstrongs

Thank you so much to Armstrongs, and especially Michelle who guided us through the arrangements. You made a very tough time a lot easier, which is so much appreciated from us and all the family. Thanks again.

10 April 2023
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Dear Carol. Thank you for your lovey words, we're happy that we could make a difficult time a little easier for you. Please take care and if we can help with anything else please let us know. Regards,
Nick

Rated 5 out of 5 stars

Highly recommended

We live outside the area and when our mother died unexpectedly we quickly needed the services of a local funeral director. We spoke to several friends of my late mother and they all recommended Armstrongs based on previous experiences. These recommendations were well founded as the service we received was personal, supportive and gave us great peace of mind in an area we had no experience in. Highly recommended.

29 March 2023
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Dear Hamish. Thank you for your lovey words, we're happy that we could make a difficult time a little easier for you. It's also nice to know we were recommended. Please take care and if we can help with anything else please let us know. Regards,
Nick

Rated 5 out of 5 stars

First class compassionate service with…

First class compassionate service with strong attention to detail. Highly Recommended…

3 March 2023
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Dear Gary. Thank you for your lovey words, we're happy that we could make a difficult time a little easier for you. Please take care and if we can help with anything else please let us know. Regards,
Nick

Rated 5 out of 5 stars

Top class reliable service from Armstrongs

We received such a friendly, personal and helpful service from Armstrongs for my mum's funeral arrangements. I've never had to organise a funeral before, so appreciated the guidance from the office staff and the website with its links and brochures. I was given a clear understanding of the choices of services and costs, and timescales involved. All in-person, phone and emailed communications were timely and empathetic. Our carefully planned wishes were carried out with seamless precision and comforting reliability. I never felt any concerns that events wouldn't happen as promised. I wouldn't hesitate to most strongly recommend Armstrongs for your funeral management.

20 January 2023
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Hi,
I am pleased that we were able to help make things easier for you and you were happy with everything. Thank you for this positive recommendation, it is greatly appreciated and I’ll pass on your comments to the whole team.

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