Funkyheat - Smart, Efficient Heating Reviews 

I bought 3 mirror heaters quite a few years ago and discovered that the thermostat controller in all of them doesn't work so my electricity bills were massive.
If you leave them on frostat - and yes I have followed all the instructions to the letter - they come on, even when it's 16 degrees C outside. I've tried ignoring frostat and putting the temperature as low as I can go - no better. I've done an isolation test with 2 of them on frostat and worked out that they are on for 20 hours out of 24 hours using around 30KWH of electricity.
I phoned and complained and was not believed. I gave the guy several opportunities to fix - he just never called me back or got it sorted and like others he implied that it had to be all my fault. I am technically proficient and the heaters were installed by an electrician in commercial premises. The programmers are programmed as per instructions. These heaters have a faulty thermostat either in the programmer or in the heaters themselves. DO NOT BUY. Great idea - bad manufacturing and execution and no apology or refund. Expensive mistake. Stressful experience - I was just not dogged or persistent enough to fight for a refund.

Please don't waste your money - products look great, but build quality is rubbish & the software just goes wrong all the time - spent £7k for panels throughout our house - nearly all went wrong within a few months & were replaced (takes months to get replacements) & all the fixings on the back are in a different position that the previous ones meaning that for ceiling mounted ones, you'll probably need to put more noggins in - real pain in the butt.

Glass sheet fell off of three of the eyebeam heaters - luckily no-one was killed - after sales service is very poor & they refused to honour the warrenty after most of the 2nd lot also failed - they said it was our electrical system that must be at fault - yeah right - nothing else goes wrong.

Finally - whilst they do provide a background level of heating - don't expect them to actually heat your house much - Ive had to now buy clay filled radiators for most rooms in the house (we are electric only) & they are amazing - warmth at last

Don't say you weren't warned - regret this decision daily as £7k was a lot of cash for us

Only wish I could put zero stars. Purchased 5 heaters, of which only 1 still works. Eventually told I had to deal direct with Italian manufacturer who refused to honour warranty & have not received any response, in spite of numerous calls & emails etc.

Worst decision I have ever made. Terrible service & product.

This company has 'British Made' tagline, however if you look into this only 1 panel is actually produced in Britain, the rest in Austria. Meaning that although they state a 'simple' installation by plugging into a UK plug, this won't be the case for many of their products. This is fine if you are planning to hard wire your panel in, but don't expect plug and play.
We had trouble with the installation and set up with our panel to the thermostat receiver, they did offer support, although their online videos are useless. However when It came to telephone support this company only works 9.30 to 4pm and no weekends, meaning when I needed the support I was unable to contact them, as I can't call during work hours.
After searching the internet, and using a different company's easy to follow set up instructions we sorted out the thermostat installation.
On the more positive side, the panel works really well. We have it for a few days now and has been heating up our 300 year old cottage lovely and is combating our damp issue well! You can definitely feel when it's one as it produces a lovely even warm temperature across the room. (We accidentally had it on all night and woke up sweating!)
If you do plan to buy from this company, be aware it's not an easy plug and play set up and don't buy from then if you want a fully British product, unless you want their only British made glass panel.
Support is available, although I wouldn't advise you look for it on their website.

These infrared panels are a great way to heat up rooms, especially damp spaces, but not sure if i would recommend this comany to my friends.

Shocking Customer Service..... 4 faulty heaters later and still we have a faulty heater which didnt work from the minute it arrived.... we have now waited almost a year for a replacement. On the replacement of this heater we paid them even more money to upgrade to 1500w heater from the previous 3 faulty 750w heaters thinking this may help.

They ignore phone calls and voicemails.

They blame their Italian Manufacturer, then they blame you and tell you its the premises where you have the heater even though you have a 2nd heater bought 3 years ago that works fine and has never had a problem.

7 weeks ago they agreed if we did not have a replacement in 2 weeks they would refund and now they are refusing to give us our money back! It has taken me 7 weeks to finally get a reply from them after telling them I am going to contact Trading Standards.

All the heaters have been mirrored heaters and the first 3 developed burning marks through the glass and the 4th one will not work above 17° for longer than 2 hours.... it wont work on boost or any other setting other than the night mode.

We have tried to reset this heater constantly and nothing will work its just getting worse. It beeps like crazy for about 3 minutes then switches off.

They have been telling me it is my responsibility to contact the Italian Manufacturer which they never did for the first 3 faulty heaters. The Manufacturer is in Italy and unfortunately I haven't heard back from them either after 2 emails and 2 voice messages.

They dont seem to understand that I bought from them and paid them money not their Italian Suppliers....

They told me to contact the UKECC to get help with the Italian Manufacturer, on calling they informed me that the Contract Law states that the seller who you buy from is responisble.

The Heaters are far too expensive and do not solely heat up larger rooms! The worst Customer Service I have ever had to deal with.

I will not be blamed for their faulty products. And I will no longer be buying products from this awful company!

THIS IS NOT A MISLEADING REVIEW AT ALL.... THIS IS FACT AND AS STATED IN MY REVIEW I HAVE DONE YOUR JOB FOR YOU AND CONTACTED YOUR ITALIAN MANUFACTURER 4 TIMES!!! BECAUSE I HAVE LEFT THIS COMPANY A 1 STAR REVIEW THEY ARE NOW THREATENING ME WITH LEGAL ACTION VIA EMAILS..... I HAVE PROOF OF EVERYTHING STATED IN MY REVIEW!

Lovely and efficient company to do business with. Can only highly recommend. Ended up buying 4 radiators and absolutely delighted with them. They are not just a source of warmth but with their stylish design complement the rooms. Particularly the one which incorporates the wood from a venician gondola is a stunning piece of art, which is admired by everyone who sees it.
They are simply the coolest heaters around.
Finding myself thinking of getting some more !

These heaters are great, I have three now, and comms and support with the company fantastic. The only dissappointment is that they no longer come with a controller and thermostat. This is not pointed out when you order and IMHO should be included or pointed out on check out, even if price uplifted accordingly. This would be five stars otherwise.

I ordered a Roma mirror / heater and had some questions regarding the method of heating as well as some ambiguous installation instructions. All my queries were answered very promptly and clearly, something that was very much appreciated, and that gave me a good insight in to how the company operated. The mirror looks very good indeed. It has only just been installed and even though the weather is not bitterly cold, I am very pleased with the way it performs.

I would certainly recommend this company - from a communication point of view, as well as delivery, and most importantly, quality of the product.

Love my Funkyheat mirror - and their customer service advisor helped me select the right heater for my bathroom. The heater arrived when promised and was simple enough for me to install.
Thanks again!!

Excellent heater, very pleased with it.

This company provides high quality products atvreaonable prices. I was kept informed of delivety dates by the courier and the company dealt with all my enquiries efficiently. They also provide online help regarding installation and setup of their infrared heaters.

Thankyou to everyone at Funkyheat for a great buying experience.

3years later I had one unit explode and two others no longer heat up.

Amazing product they not only do the job but look like pieces of art . Very helpful sales . Would definitely recommend funky heat .

The radiator looks lovely and works well, it produces heat very rapidly so you only really need to turn it on when you are in the room saving a lot of energy. It's heavier than expected - so far my wall has held up and fingers crossed it continues to do so.
Before purchasing the product I found the company very helpful via email and they answered a lot of my questions and even agreed to send it by a different courier as the one they usually schedule it with I have had several problems with in the past. However, it did not arrive within the expected time frame, it took so long that I think they forgot to order it in from Italy which is where is was shipped from (I phoned up to enquire where it was after 5 weeks of waiting and got a shifty response), and it was couriered with the company i had asked (and they had agreed) not to use. I was getting a whole room redecorated and this severe delay, in winter time, meant i was without heat for over 2 months in my bedroom and the radiator could not be hardwired into the wall as was originally the intention. Lovely product, frustrating experience.

The heaters are a new experience and have replaced old nightstore heaters. They are stylish and so far warm enough, although no severe [Scottish] winter weather as yet.

The delivery experience was very disappointing though, which is the only reason for deducting one star. We need to buy more heaters to finish off the whole house, so are hoping Funky Heat will have improved the delivery situation.

Often the true test of customer service is when things go wrong.
On installation our mirrored heater had a software glitch. Funky Heat immediately ordered a new one to be sent to us. Through the whole process from order to delivery to installation communication was fantastic, particularly the dialogue we had with Daniel through live chat. Will not hesitate to use them again.

Press on the product was mixed and this was bought with the idea that it would have to prove itself over a normal Scottish winter.
On that front, it seems to be working out fine.
The actual buying experience, was, however, very disappointing.
Delays in delivery were compounded with conflicting accounts of why it was delayed and unfulfilled promises of phone calls to update on progress.
Key elements of our re-furb project, were delayed and hard to secure tradesmen were constantly deferred until our unit arrived from Italy.
Decidedly unimpressed .

Always easy to get a prompt response. The product is excellent too.

After ordering a mirror ready to be fitted into my new bathroom, I ordered the smallest size to fit above the sink as I was unsure of how much space there would be. The mirror was too big and despite contacting Funky Heat to arrange a return within the statutory 14 day return period, I was told incorrectly that it was 7 days after the date of receipt (which their website still incorrectly states). After lots of emails and my contacting the Citizens Advice Consumer Helpline who lodged two reports with Trading Standards, my return was eventually accepted at my expense and after a deduction for my "handling" it i.e. opening the box and realising it was too big, it wasn't even handled. The whole experience of dealing with Funky Heat was incredibly stressful and meant that my young family was without a heated bathroom over the winter months while we awaited a refund to be able to purchase a new heater.

Had all my queries answered,also got a follow up phone call.

Took some time to work out programing,using it now so i hope will be cost effective.
Thanks

service excellent and mirror heater looks great, but controls are nightmare. instructions in poor English, my electrician could not do in 30 minutes and gave up, my father electrical engineer degree and very technical did in hour---non of my tenants can set it