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Company details

  1. Cosmetics shop

Written by the company

Here at Funkylash we have all the essentials for MUAs and Lash Technicians alike. We pride ourselves in our many styles of mink/silk strip lashes.


Contact info

3.1

Average

TrustScore 3 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Incorrect item and lack of structure

Late delivery. Incorrect product sent. Multiple emails sent, however no reply. Called a mobile number on the website and was advised that they “don’t have access to their emails”!?! Advised that they would send the correct product out… however failed to take any details from me to confirm the order!?!

Update: There doesn’t appear to be a means of replying to the sellers reply - therefore I would like to express my opinion that a passive aggressive reply from the seller, containing multiple exclamation marks is unnecessary and simply supports my review outlining a lack of structure and a lack of professionalism.

18 November 2022
Funky Lash logo

Reply from Funky Lash

Hello
We spoke to you over the telephone and confirmed your order was being replaced, to which you accepted and were happy with. Our mailbox was full as explained to you. We have all your order details from your previous order so did not require your details again
We have many happy customers & our customer service is exceptional
Hope you are now happy with your order !!!

Rated 1 out of 5 stars

Had to claim my money back from paypal

Ordered a white lamp. They sent a pink one. Returned it 3 Feb and 3 weeks later no refund sent - using excuse after excuse so I have had to raise a dispute with PayPal. They only did the refund because PayPal found in my favour. They didn’t even refund my £3.20 postage to return the item. Pathetic attempts to justify holding on to my money for almost a month!
Do not buy from this unprofessional company, no idea of good customer service

24 January 2022
Unprompted review
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Reply from Funky Lash

We decided in the buyers favour. Not PayPal. Cannot give 2 refunds when customer only paid once. Customer has received a full refund. Received shocking emails of abuse from this customer. Very very angry person who threatened continuously with writing bad reviews. Genuine mistake was made with colour.
PayPal put any payment to us on hold as a dispute was opened by the customer. I sent proof of this hold and was called an idiot and other abusive emails. Absolutely shocking behaviour.
This could of been dealt with in a civil manner. We would of sent a replacement along with a free gift. Customer did not even give us a chance to rectify and immediately left a 1 star

Rated 5 out of 5 stars

Love love love funky lash!

I really love funky lash products and the customer service is fantastic. They answer messages so quickly and cant do enough to help you. I love that they are cruelty free, thus is the main reason I initially ordered from them.but their amazing products and customer service has kept me as a loyal customer. I absolutely recommend funky lash...get ordering!!

23 August 2019
Unprompted review
Rated 5 out of 5 stars

Funky lash are amazing!!

Funky lash are amazing!!! The strip lashes are great quality for great prices! Good for professionals, or even self use! The best the customer service, efficient, friendly and couldn’t be more helpful! I definitely won’t be using anyone else!:)

14 August 2019
Unprompted review
Rated 5 out of 5 stars

Great products

Great products
Great communication
Use this company regularly

16 May 2019
Unprompted review
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Reply from Funky Lash

Thank you for your review Donna. It is always a pleasure to help you find what you require 💕💕

Rated 5 out of 5 stars

As always delivered on time

As always delivered on time. Great product to work with professionally

1 May 2019
Unprompted review
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Reply from Funky Lash

Thank you for your review Charly. We’re happy you are enjoying working with our products 💗💕

Rated 5 out of 5 stars

I absolutely love this company!

I absolutely love this company!

Customer service is on point, they treat you like their friend and resolve anything immediately. Product quality is insane and to be fair, i dont know why they are not more widely known! Love it!!!

24 February 2019
Unprompted review
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Reply from Funky Lash

Thank you for your review Paulina. We’re really happy to help and so glad you love our products. Your work is amazing 😍💗

Rated 4 out of 5 stars

Trained on semi permanent lash course…

Trained on semi permanent lash course using these products and they are so good! I will be using these products when doing lashes in the future! Highly recommend!

13 February 2019
Unprompted review
Funky Lash logo

Reply from Funky Lash

Thank you for your review Abbey. You did amazingly well on your course. We’re happy you are loving our products 💕💗

Rated 5 out of 5 stars

Excellent product

Excellent product, quick delivery!

4 February 2019
Unprompted review
Funky Lash logo

Reply from Funky Lash

Thank you for your review tim 😍

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