If I could I would give it no stars Fitter fitted bed together (apparently top technician) had to call back out months later as no screws used on one side of bed, mattress cover shredded in wash an... See more
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Awful company totally unreliable. Must have a book of excuses they give out to train staff. Totally unprofessional, their customer service leaves a lot to be desired. Poor management, very bad at comm... See more
Company replied
Initially there was confusion as to the arrival time having received time slot 9:30 too 10:30 When Cory and Ryan arrived they apologised for being late . They showed respect by offering to r... See more
Company replied
Simon and Adam delivered our bed today, first contacting me with delivery time and bang on time, They inspected the access and no problem, talked me through the process, took great care that picture... See more
Company details
About Furmanac Group Limited
Written by the company
Furmanac Group is committed to providing the highest quality furniture products and services. With a confident blend of craftsmanship in upholstery added to unrivalled expertise in adjustable motion technology, our dedicated team create unique and stylish furniture solutions that meet the needs of our customers and exceed their expectations.
Providing exceptional customer service and support across a network of over 800 retailers in the UK, we are committed to being a leader in the furniture industry, providing quality products and services built upon over fifty years of specialist experience.
Providing exceptional customer service and support across a network of over 800 retailers in the UK, we are committed to being a leader in the furniture industry, providing quality products and services built upon over fifty years of specialist experience.
Contact info
Unit 71, Third Avenue, DY6 7FF, Kingswinford , United Kingdom
- 0872 7299 0001
- sales@furmanacgroup.com
- furmanac.co.uk
3.2
Average
399 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sean and Corey was very pleasant and…
Sean and Corey was very pleasant and polite. Very helpful two nice men
4 May 2023
Unprompted review
Reply from Furmanac Group Limited
Good Afternoon,
Thank you for taking the time to review our delivery and installation, of the adjustable bed.
We appreciate your feedback and are happy to hear that everything went smoothly, and Sean Corey were a credit to the Company.
Thank you again for choosing our company and for sharing your experience with others Kind
Regards
Michelle Freeman
Best Delivery!
Martin and Jordan delivered our new bed and could not have asked for a better team. They contacted us shortly before arrival to let us know approximately when they would be arriving. They were very professional yet friendly and assembled the bed and removed the rubbish. They showed us how to use it and explained the necessary things we needed to know. They were quick and no messing about. One of the best deliveries I have ever had.
5 May 2023
Unprompted review
Reply from Furmanac Group Limited
Good Afternoon,
Thank you for taking the time to review our delivery and installation, of the adjustable bed.
We appreciate your feedback and are happy to hear that everything went smoothly, and Jordan & Martin were a credit to the Company.
Thank you again for choosing our company and for sharing your experience with others Kind
Regards
Michelle Freeman
Ergonomic adjustable bed delivery
Very happy with our bed delivery by Martin & Jordan, they set the bed up in no time and went through the controller, making sure we understood how it works.
5 May 2023
Unprompted review
Reply from Furmanac Group Limited
Good Afternoon,
Thank you for taking the time to review our delivery and installation, of the adjustable bed.
We appreciate your feedback and are happy to hear that everything went smoothly, and Jordan & Martin were a credit to the Company.
Thank you again for choosing our company and for sharing your experience with others Kind
Regards
Michelle Freeman
Very happy with the way my faulty…
Very happy with the way my faulty recliner bed was handled. Not only was the faulty side replaced, the good side was replaced as well due to change in the mechanism. The Guys (Sean & Corey) who delivered the bed bases were very polite and and mindful of their surroundings and got the job done with no hassle.
3 May 2023
Unprompted review
Reply from Furmanac Group Limited
Thank you for the review Mr Croll, even when things go wrong we do our best to put them right and it is lovely to view your review.
Just had my bed
Just had my bed, from Benson of Carlisle delivered. OMG two lovely lads, Sean and Corey. They didn't even have time for a cup of coffee. Very quick and professional. Also friendly.
27 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Afternoon,
Thank you for taking the time to review our delivery and installation, of the adjustable bed.
We appreciate your feedback and are happy to hear that everything went smoothly, and Sean & Corey were a credit to the Company.
Thank you again for choosing our company and for sharing your experience with others Kind
Regards
Michelle Freeman
Excellent service
Arrived on time polite friendly tidy
Sean and Corey were helpful and put the bed together with no issues and took away all the packaging
We were very happy with Furmanac as a company it was a pleasure to deal with them
27 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Afternoon,
Thank you for taking the time to review our delivery and installation, of the adjustable bed.
We appreciate your feedback and are happy to hear that everything went smoothly, and Sean & Corey were a credit to the Company.
Thank you again for choosing our company and for sharing your experience with others Kind
Regards
Michelle Freeman
Very happy with my new bed
Very happy with my new bed, Sean & Corey very helpful.
26 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Afternoon,
Thank you for taking the time to review our delivery and installation, of the adjustable bed.
We appreciate your feedback and are happy to hear that everything went smoothly, and Sean & Corey were a credit to the Company.
Thank you again for choosing our company and for sharing your experience with others Kind
Regards
Michelle Freeman
New Beds Delivered
Our beds were delivered by Jordan and Martin and they were very efficient in removing the old beds and fitting up our new beds. Very professional and polite and all packing materials removed. They then gave us instructions on how to use our electric beds and care for the mattresses. After first nights sleep on new beds we are pleased. Thank you Furmanac and especially Jordan and Martin.
25 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Afternoon,
Thank you for taking the time to review our delivery and installation, of the adjustable bed. We appreciate your feedback and are happy to hear that everything went smoothly, and Jordan & Martin were a credit to the Company.
Thank you again for choosing our company and for sharing your experience with others
Kind Regards
Michelle Freeman
Really pleased with the service from
Really pleased with the service from
Furmanac
Martin & Jordan were very helpful on the delivery
We had the best nights sleep in our new beds
Many thanks A gray
25 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Afternoon,
Thank you for taking the time to review our delivery and installation, of the adjustable bed. We appreciate your feedback and are happy to hear that everything went smoothly, and Jordan & Martin were a credit to the Company.
Thank you again for choosing our company and for sharing your experience with others
Kind Regards
Michelle Freeman
Nice work from Josh and Ant
Josh and Ant were prompt and friendly. They put my bed together quickly and took away all of the waste. Great work from 2 hard working lads
👍👍👍
24 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Morning,
Thank you for your kind review about the delivery of your bed by Any & Josh. We are glad to hear that our delivery service met your expectations. Your order details have been retrieved from our database and we hope to serve you again in the future. Thank you for choosing our services
Kind Regards
Michelle Freeman
Fantastic service
Fantastic service. Delivery and installation very efficient.
Very friendly and would highly reccomend
20 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Morning Mr Marshall,
Thank you for your kind review about the delivery of your bed . We are glad to hear that our delivery service met your expectations. Your order details have been retrieved from our database and we hope to serve you again in the future. Thank you for choosing our services
Kind Regards
Michelle Freeman
Sean and Corey were very efficient and…
Sean and Corey were very efficient and polite, they had the beds assembled in no time, cleared away all the rubbish agave a clear and precise demonstration of the controls, really nice lads and a credit to there company,
I was very pleased with the overall experience
20 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Morning Mr Sutton
Thank you for your kind review about the delivery of your bed by Sean and Corey . We are glad to hear that our delivery service met your expectations. Your order details have been retrieved from our database and we hope to serve you again in the future. Thank you for choosing our services
Great service
Great service! Very quick and efficient! Anthony and Josh were excellent and took away old bed. Would highly recommend
20 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Morning,
Thank you for your kind review about the delivery of your bed by Any & Josh. We are glad to hear that our delivery service met your expectations. Your order details have been retrieved from our database and we hope to serve you again in the future. Thank you for choosing our services
Kind Regards
Michelle Freeman
Bed installation
Jordan and Martin were helpful and friendly. They took all the packaging away and left room tidy. When they had finished installation they made sure i could use the remote control. I would definitely recommend Furmanac.
17 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Morning Ms Maxwell
Thank you for taking the time to review our delivery, installation, and demonstration of the adjustable bed, by Jordan ands Martin.
We appreciate your feedback and are happy to hear that everything went smoothly.
Thank you again for choosing our company and for sharing your experience with others.
Kind Regards
Michelle Freeman
Bed Delivery
Great communication from this company. Bed arrived as planned and delivery men were very friendly and respectful of furnishings as both used over shoes to protect our carpets.
14 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Morning Mr Ingram,
Task execution in progress.
Message sent to the customer:
Dear [Customer's Name],
Thank you for taking the time to review our delivery and installation, of the adjustable bed. We appreciate your feedback and are happy to hear that everything went smoothly.
Thank you again for choosing our company and for sharing your experience with others.
Best regards,
Michelle Freeman
Ryan and Cory were absolutely…
Ryan and Cory were absolutely brilliant. Really polite, accommodating lads a real credit to your company.
14 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Morning
Thank you for taking the time to review our delivery and installation, of the adjustable bed. We appreciate your feedback and are happy to hear that everything went smoothly, and Ryan & Cory were a credit to the Company.
Thank you again for choosing our company and for sharing your experience with others.
Best regards,
Michelle Freeman
Ryan and Cory were fast efficient and…
Ryan and Cory were fast efficient and friendly. Delivery and assembly are done quickly and to satisfaction.
14 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Morning
Thank you for taking the time to review our delivery and installation, of the adjustable bed. We appreciate your feedback and are happy to hear that everything went smoothly, and Ryan & Cory were a credit to the Company.Thank you again for choosing our company and for sharing your experience with others.
Best Regards,
Michelle Freeman
Ryan and Cory were absolutely…
Ryan and Cory were absolutely fantastic. They informed us of when our slot was the previous day and then phoned us before they arrived to give us an exact time. They were punctual and removed our old bed and then installed the new one. They took away all the old packaging and completed the installation. They were very polite and extremely professional. A great job.
13 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Morning
Thank you for taking the time to review our delivery and installation, of the adjustable bed. We appreciate your feedback and are happy to hear that everything went smoothly, and Ryan & Cory were a credit to the Company.
Thank you again for choosing our company and for sharing your experience with others.
Best Regards,
Michelle Freeman
Just had my couch delivered by Ryan and…
Just had my couch delivered by Ryan and Cory, top class service, quick efficient while still engaging with me, thanks lads
13 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Morning
Thank you for taking the time to review our delivery and installation, of the Sofa bed. We appreciate your feedback and are happy to hear that everything went smoothly, and Ryan & Cory were a credit to the Company.
Thank you again for choosing our company and for sharing your experience with others.
Best Regards,
Michelle Freeman
Sean and Corey were polite
Sean and Corey were polite, respectful and mega quick to do the job. They had no issue moving the mattress etc to get to the bottom of the bed. Good job lads!
12 April 2023
Unprompted review
Reply from Furmanac Group Limited
Good Morning
Thank you for taking the time to review Repair of your bed. We appreciate your feedback and are happy to hear that everything went smoothly, and Sean and Corey were able to sort this issue for you
Best Regards,
Michelle Freeman
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