Furnicoliving Reviews 

Quick delivery lovely comfortable corner sofa slight misunderstanding when delivered but rectified quickly very happy with purchase

I was kept up to date and was explained the process in full detail, I could not be happier with my purchase, love the sofa.

Furniture arrived on time and in excellent condition. Very well packaged. Would use again

It was stress free from start to finish and delivery time was amazing and the delivery men were very helpful

Delivered earlier than expected which was great

If I could give 0 I would ... Received my sofa a week ago which is faulty and they can't be bothered to respond to my complaint I've messaged on chat I've emailed and I've called and I get fobbed off Everytime.. I've now taken up a dispute with the finance companies assistance and have spoken to citizens advice to get help with trading standards.. there's zero customer service and I would never use again.. from the offset it was poor service delivery was cancelled twice and again no communication but when you have disabled people in the house aswell as kids and a sofa you can only use half of I would like to think a company would have the decency to try and help but they haven't at all

OK where to begin they were very helpful in all areas polite and there phone manner is amazing the goods came perfectly boxt no damage I'm very happy with the whole team thanks I will definitely use them in the future 😀

Delivery was super quick it came next day and the sofas such great quality!! Recommended to friends and family. Definitely will be buying more from this shop.

Thank you

Beautiful sofa and very quick delivery, customer service on the phone were brilliant…only downfall was the delivery drivers refused to bring the sofa up for me as they didn’t have time so left it down to me to get it up the stairs.

I am very satisfied with the sofa and the delivery process was very smooth.

I ordered my sofa July, it clearly says that if they come and you don't like you don't have to pay and they will take back. The day of delivery I was rushed to hospital with my 3 year old for an emergency op, I had waited 6 weeks not 4 as they stated so I had my aunt there for delivery they rang and rang my phone whilst my son was on the operating table demanding payment so I felt pressured to pay even though I couldn't see it in person as stated. I didn't get to see the sofa for 2 days being stuck in hospital I came back and saw it instantly was dissatisfied this was not the sofa that had been sold to me the material was different I'd asked certain questions about the sofas quality and softness, it was like sitting on concrete. The sofa was a box of ply board with a little bit of foam on top. The stitching wasn't even stitched it was all cut jaggedy for £1200 this was outrageous. When calling them they denied that this was mis sold asked to give me a partial refund or use £180 of my own money to send it back even under my circumstances. I refused so I opened a dispute with the bank, furnico asked me if I'd like an exchange so to come to an agreement I found one even then they wanted me to pay £180 for delivery I challenged them to say I was willing to pay half £90 each they then took another 5 weeks. 3 times they said they were coming and 3 seeperate days I lost out on work for the delivery to come and they never turned up, making every excuse in the book they then said you need to close your dispute with the bank for us to deliver the exchange. In which I believed them and closed my case twice they then were supposed to come and did not another 2 days off work in total a weeks worth of work lost!!! They finally last week picked up the sofa. They have said my refund takes a week. Guess what was not in my bank!!!!!! Me and my children have nothing to sit on further more they left me distressed on the phone at the side of the road with no desil after telling me all day it wss going to be put in my bank. They are rude and only started recording their calls after this issue with myself they never used to have the recording call warning until the issue with myself. They are liers they constantly ignore me and my phone numbers and emails if I call from another number they do not know they answer. They constantly say the person you need to talk to isn't in the office when you call back and get some one else they mess up and pass you through eventually. Apparently all complaints are only dealt with by email this is ridiculous they asked me to remove my last review about this or they would not refund me. So i waited.. After months of fighting for what's rightfully mine, I finally got a refund of £1020 from them minus the £180 I am still in dispute over this. But am so so glad I never have to deal with them again. Please if you are thinking of it I strongly advize do not deal with this company. You are a disgrace furnico. I am disgusted with this company and their service. I am surprised they are still in business it is ridiculous.

Love our new garden set with fire pit. Great service regarding delivery. Would highly recommend Furnicoliving.

Great service and very fast delivery. No problems with the sofa I got and delivery team were fantastic. If I could give 6 stars I would. I highly recommend.

I ordered two reclining leather sofas am very happy with the quality they came with added cushions which I was not expecting, very comfortable, delivery driver was helpful and they were very well packed would buy from again.

I don’t even know why I ordered for them, my bad! They have left me with a sofa that is damaged, the seat cushions do not fit and they haven’t even responded to my complaints although it’s been 2 months!
I have rang them and they refuse to discuss complaints over the phone. I just want this trash out of my house! I have waited patiently for them to replace but clearly they don’t intend to as they haven’t still responded!

Shouldnt even be a 1 star DO NOT TOUCH THEM WHAT SO EVER i orderd a sofa in june for it to be all difrent colours waited untill start of august for them to replave still wrong sofa now waited till 25th sep to finally get it sorted for it to be damaged and for them to tell me thats the 3rd time basicly theres nothing they can do and y did i proseed to order with them utter cheeck it was constant someone will call u back never did called everyday to be passed about i will never order from them again i was left from june to sep with no place to sleep or sit as i wasnt alowed to use the sofa or it wouldnt get sorted it was a sofabed i had orderd there delivery guys have ripped up mu hall and living room carpet and they didnt listen to me when i told them it had to go through the window and prosseded not to listen and nearly set my house on fire with a wax burner coverd my photos and carpets with wax and not even as much as a sorry from them utter joke of a company maby time to send it to the papers to let everyone know. Its been resolved no its all damaged and the first one wasnt i didnt like it u sent it in 3 diffrent colours then sent the wrong one so then changed it to see if u could then deliver the proper one and second time u only sent some of the sofa to u sent 2 boxes whilest there was ment to be 3

Anyone that has ordered from this place cancel your order ASAP! This is just a warning please look at the real reviews from this place and not the fake ones .. my mum and dad ordered a 3 & 2 seater sofa 4 weeks ago and we have had nothing but problems since then. The first delivery was the wrong sofa (forgivable, easy mistake to make) it took a week after for only one person to attempt to bring the sofa set into the house, asking one of my parents neighbours to help bring it into the house and while doing this both sofas ended up with ripped underlining, scratches on the leather (which turned out to be bonded leather when they claimed endless times it was real leather) the sofas had missing legs, when my parents informed the company about the damages they offered a £20 refund, when told about the missing legs they sent the wrong ones with no screws to attach them. When told about the ripped underlining they send two lads to deliver a new underlining who was meant to be apolstorers and 8 more wrong legs for the sofas, turns out it was 2 lads from the warehouse who wasn't apolstorers (please make sense of that) .. after hearing about all that my elderly parents have dealt with I decided to take control of the situation after my mum became ill from trying to get this whole mess resolved 4 weeks after the original order was made .. I rang the contact number on the site and spoke with someone called safi or safa, I told her that because of everything that has happened and too many failed "attempts" if u could call it that, of fixing/ resolving the many issues, I want a refund of the £850 my parents have paid and I want the sofa set taken out of my parents house... after being put on hold twice (which again, understandable after I mentioned reporting the company to trading standards and going to the financial ombudsman) I was told that I would get a call at 3pm as this safi,safa women needed to speak with higher management.. I ended up with no call at 3pm so I rang them again with no answer more then 9 times, looked on google, turns out the business closed at 3pm !!! ... its been nothing but lies and excuses from this company since day one.. I also have a feeling from other comments and reviews that this company will try to extend this whole situation a couple more months as I've seen comments from customers saying the same things as I am.... please be careful everyone, whoever takes the time to read comments/ reviews .. the price might look nice but its not worth your time. I personally will not let this rest until my parents have there money paid back in there hands and this falsely sold so called leather, damaged peice of crap is out of my parents house.

I don’t even want to give one star to this company !!! Vile people who lie and send damaged goods out that they won’t take back !!!

Brilliant service , fast delivery ! Very high quality furniture