Furniture At Work® Reviews 

7,953
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 332 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of products, noting items are strong, solid, and often exceed expectations. Many appreciate the efficient service, highlighting the straightforward ordering process and excellent communication. Delivery is often fast and on time, with polite, helpful staff, making the overall experience brilliant. However, some people were dissatisfied with delivery communication, citing conflicting dates or lack of updates. There were also instances of damaged products upon arrival or incorrect and incomplete orders, such as missing parts or wrong items being sent.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with many... See more

Product

Customers consistently note positive experiences with product quality, often describing items as good value,... See more

Quality

Consumers generally express satisfaction with product quality, describing items as strong, solid, well-made,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as brilliant, amazing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 4 out of 5 stars

We loved the chairs which looked even better than the photo. The delivery was also sooner than expected. However, the packaging was badly damaged and one of the chairs had a scrape at the bottom of on... See more

Rated 5 out of 5 stars

Not at all unhappy this time! We ordered 2 bookcases for our community library and I grumpily went there early to receive them since we'd been told they would arrive between 9.07am and 11.27am. I'm... See more

Company replied

Rated 5 out of 5 stars

Ordered a 3-drawer filing cabinet which arrived quickly and in good condition and I’m very pleased with how it looks. It’s strong and solid and well-made. It looks great in my home office. I had a... See more



Company details

  1. #49 of 61 best companies in Office Furniture Shop

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(7,953)

328 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and super quick delivery…

Great product and super quick delivery the next day! Much appreciated, thank you!

1 April 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Eva

Thank you for your feedback. We’re delighted you were happy with both the service and the product, and we hope to assist you again in the future.

Rated 3 out of 5 stars

Damaged delivery and Response to emails is really slow

Response to emails is really slow. I sent several to check on order and delivery. Eventually called and lovely man called Gerald sorted the issue I had. Unfortunately one of the chairs arrived damaged. I sent photos by email and still waiting for a
response. No doubt I’ll have to phone them again. To be continued.

1 April 2026
Furniture At Work® logo

Reply from Furniture At Work®

Thank you for your feedback, and please accept our sincere apologies for the delays in responding to your emails and the frustration this has caused. This is not the level of service we aim to provide.
We’re pleased to hear that Gerald was able to assist when you called, but we’re very sorry that one of the chairs arrived damaged and that you’re still waiting for a response after sending photos — that is unacceptable, and we understand why this is disappointing.
We will look into this as a priority and ensure the issue is resolved as quickly as possible. If you can confirm your order number, we will contact you directly to arrange the next steps.
Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience caused.

Rated 5 out of 5 stars

Very good communication

Very good communication. Goods came before time. Easy to assemble.

20 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Thank you for your feedback. We’re pleased to hear communication was very good, your goods arrived ahead of schedule, and everything was easy to assemble. We really appreciate your support and hope to assist you again in the future.

Rated 5 out of 5 stars

On time

On time , no BS , the driver called , asked where to leave the box , just simple good service

26 March 2026
Rated 5 out of 5 stars

Excellent experience

Excellent experience with Craig and Amber at Furniture@Work, including sourcing a sample for a product that was usually made to order for us to road test the quality. Wouldn't hesitate to recommend.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor communication and terrible order placement on web site

The web site said each order was rejected and had not gone through. I found out later when I called to place the order on the phone all 3 had in fact gone through. I was then informed they would be cancelled, and refunded. I then received a call from a lady who had no record of the conversation I'd had with the guy I spoke to. To date I still have not received the two credits onto my card.

24 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Louise

I believe you have spoken to our GM today and this has been resolved and all monies refunded. Please accept our apologies regarding this error. it was something out with our control and very isolated.

Thanks again for ordering with Furniture At Work

Rated 1 out of 5 stars

Faulty product

Faulty product, came broken. Waiting for response regarding refund.

24 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Simon

Our team have reached out to you as we don't have any record of any damages against your order.

Kind Regards

Rated 2 out of 5 stars

Somehow my order went through twice

Somehow my order went through twice. Was assured it had been cancelled. No, received the same item twice. Assured again it had been cancelled. Would get an email regarding courier collection. This has not happened yet. Credit card refund not happened either.
Phone answered promptly but hollow promises made.
Next step it to contact my credit card company to get payment refunded.

23 March 2026
Rated 2 out of 5 stars

Simple to order but terrible delivery service!

The ordering process was nice and simple but the delivery was terrible sadly. The driver turned up without warning (no email confirmation or tracking info) on a day where we had limited office staff and everywhere else in our precinct of offices was closed. Despite paying for assembled delivery of our 5 new office chairs, this turned out to be more of a hindrance than a help. The driver wasn't going to help us (me being pregnant and my 2 colleagues) as he wasn't insured to take deliveries up the stairs, despite stating at the point of order that our offices were on a first floor, not even helping us put the huge boxes inside a double door foyer. He promptly left everything in the public courtyard outside where we had to unpack the chairs and dispose of all packaging ourselves even the 2 pallets! After complaining already to your sales and info emails, your colleague has already replied and stated that this was a kerbside delivery and the driver couldn't help and that you are apologetic, but sometimes a little human compassion about the situation can go a long way and some communication that such a bulky delivery would be on the way - sadly this is the case now with many large companies that don't care about individual needs but more about wages and job responsibilities.

13 March 2026
Rated 5 out of 5 stars

Happy customer

We purchase from this company very regularly – their delivery times, communication, and products are always excellent.

Recently, we’d like to share our sincere thanks to one of their delivery drivers, Ian, for such an outstanding experience.

He was polite, helpful, kind, and incredibly accommodating throughout the entire delivery. Despite handling a very large and heavy load, he worked tirelessly for nearly two hours to ensure everything was brought inside safely and efficiently.

Ian went above and beyond to minimise disruption to our school staff and children, which we truly appreciated. It was an absolute pleasure to meet him—service like this is rare, and it certainly didn’t go unnoticed.

Thank you again, Ian, for your hard work and professionalism!

18 March 2026
Unprompted review

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