Fantastic company excellent furniture. I bought a double bed it’s really well made and attractive. I paid £50 two lovely guys put the bed together and took the boxes away and they came in a Sunday g... See more
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All staff from ordering to delivery were helpful & friendly The furniture itself is beautiful, sturdy & well made very good quality. People were most impressed that the furniture was not flat pack... See more
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Table and bench are amazing, when extended perfect for all the family. Looks great 👍 xx Couple of chips on table legs already, but it does get used daily by 2 adults, 3 under 12 kids and 2 boist... See more
Company replied
This is a top notch company. Such good customer service. Messages answered immediately uk friendly people. Ordered 5 heavy bits. Such quality and style. Nothing flimsy here. Unfortunately had to ret... See more
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Company details
Written by the company
From antique furniture restoration in the 1970s to the launch of our pioneering online furniture store in the 2000s, our story spans over six decades. But our aim has always been the same – to provide the best quality-for-money furniture in the UK. That’s what we’re passionate about and, most importantly, it’s something we’ve achieved. Today, we’re renowned across the UK for furniture that combines thoughtful design, expert craftsmanship and a personal touch – throughout the home. From bedrooms, living rooms and hallways to kitchens, dining rooms and bathrooms, you can choose furniture to fit your personality and lifestyle.
Contact info
20 High Street, HR9 5BZ, Ross-on-Wye, United Kingdom
- 01989 763343
- info@furniture.co.uk
- furniture.co.uk
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Very happy customer (again)....
Clear website. Helpful customer service. Different levels of service for delivery with the option for the delivery team to put together the table and chairs and take away the packaging, which was helpful. Very happy with my dining table and chairs which are very solid and match the Florence truffle coffee table and tv stand I already have- I asked if the company could match the table top with my existing furniture( a picture which I supplied).
29 August 2026
Reply from furniture.co.uk
Thank you so much for your wonderful review! We’re delighted to hear that you found our website clear, our customer service helpful, and our delivery options flexible and convenient.
It’s fantastic to know that you’re so pleased with your new dining table and chairs, and that they complement your existing Florence Truffle furniture so well. We’re especially pleased that we were able to match the tabletop to your existing pieces using the photo you provided.
Thank you for choosing Furniture.co.uk and for taking the time to share your experience. We hope you enjoy your beautiful new dining set for many years to come!
Best wishes,
The Furniture.co.uk Team
Reply from furniture.co.uk
Thank you so much for your kind review! We’re delighted to hear that your delivery arrived on time and that our delivery team were helpful and friendly. We really appreciate you taking the time to share your experience with us.
Kind regards,
The Furniture.co.uk Team
Throughout my purchase of bedroom…
Throughout my purchase of bedroom furniture the company has been very efficient in dealing with my purchase. Communication has been very good. The delivery was prompt. I am now awaiting the assembly of the same.
27 August 2026
Reply from furniture.co.uk
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you have been pleased with the efficiency of our service, communication, and prompt delivery.
We hope you are equally happy once your bedroom furniture has been assembled and look forward to everything being completed for you.
Kind regards,
The Furniture.co.uk
Happy with large dressing table
Happy with large dressing table, easy to assemble and looks good in space. I have never seen such great packaging. Delivered when advise will use company again when the need arises.
26 August 2026
Reply from furniture.co.uk
Thank you for your fantastic review!
We’re delighted to hear that you’re happy with your dressing table and that it was easy to assemble and looks great in your space. It’s also wonderful to hear your positive comments about our packaging and delivery service.
We really appreciate your kind words and look forward to welcoming you back when you’re next looking for furniture.
Furniture.co.uk
Reply from furniture.co.uk
Thank you for your lovely review!
We’re delighted to hear that your furniture was delivered and assembled quickly. We really appreciate you taking the time to share your experience with us.
Furniture.co.uk
Great mirror.........but...........
This is a great mirror, the finish in Oak is lovely and good quality. I have not used it yet. Delivery was very smooth. My only quibble is that it did not explain about the back of the mirror, it does say the stand along the bottom is narrow but does not explain that it comes with 2 brackets and that it does need to be screwed on to the furniture it sits on. Although this would not be visible, I think it would be good to know. I wanted the mirrors for a business that at first would be mobile so I would not want to screw them on - I will find 2 clamps to use so all is not lost - just would have been better to have some clarity before I purchased.
14 September 2026
Unprompted review
Reply from furniture.co.uk
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you’re pleased with the quality and lovely Oak finish of the mirror, and that your delivery experience was smooth.
We really appreciate your feedback regarding the fitting brackets and the information provided in the product description. We understand how important this information can be, particularly when the mirror is being used in a mobile business, and we’ll be sure to pass your comments on to our team for consideration.
Thank you again for your feedback, and we hope you enjoy your mirrors!
Furniture.co.uk
Delivered well packaged and on time
Delivered well packaged and on time. Good quality furniture.
24 August 2026
Reply from furniture.co.uk
Thank you so much for your lovely review!
We’re delighted to hear that your furniture arrived safely, well packaged and on time, and that you’re pleased with the quality. We really appreciate you taking the time to share your experience.
We hope you enjoy your new furniture for many years to come!
Kind regards,
The Furnitur.co.uk Team
Reply from furniture.co.uk
Thank you for your lovely feedback!
We’re delighted to hear that you’re pleased with the quality of your furniture and that your delivery arrived quickly. We really appreciate you taking the time to share your experience with us.
Kind regards,
The Furniture.co.uk Team
Prompt delivery
Prompt delivery. Ability to speak to a real person when I tried to move the delivery time. Quality product, which was easy to assemble. Looks great now.
15 August 2026
Reply from furniture.co.uk
Thank you for your wonderful feedback!
We’re delighted to hear that your delivery arrived promptly and that you were able to speak with a member of our team when you needed to make a change to your delivery time. It’s also great to know you’re happy with the quality of the product, found it easy to assemble, and love how it looks now it’s all set up.
We really appreciate you taking the time to share your experience with us.
Kind regards,
The Furniture.co.uk Team
I have apologised to the Furniture Company, it was actually a different furniture company that I was unhappy with!
One item delivered on time, beatiful quality so very happy but second item delivery postponed, second delivery date then suddenly postponed at last minute, spoke to one of the customer team and was told a further delivery date but have not received any notification to confirm so in the air as to when this item is scheduled for delivery.
17 July 2026
Reply from furniture.co.uk
Hi Michael,
Thank you for reaching out to us to confirm that this review was, in fact, for a different company.
I'm glad to hear that your orders were successfully delivered safely and on time!
If there is anything else that we can help with, please do not hesitate to get in touch.
Warm Regards,
Angharad
Excellent service
Excellent service! I had to return the dining table we purchased and the returns process was very straight forward. I wouldn’t hesitate to order from them again.
15 August 2026
Reply from furniture.co.uk
Thank you for your lovely review! We’re so pleased to hear that you found our returns process straightforward and that you were happy with the service you received.
We really appreciate your kind words and your confidence in ordering from us again. We look forward to welcoming you back in the future!
Warm regards,
The Furniture.co.uk Team
Tall Jim thank you x
I want to thank Tall Jim for delivering my 'Romance Tallboy narrow chest' with care, consideration & excellence, its a beautiful dresser & Jim went the extra mile in unpacking it & setting it up in my room, I highly recommend this product & this companys service !!!
4 September 2026
Unprompted review
Reply from furniture.co.uk
Thank you so much for your wonderful review! We’re delighted to hear that you’re so pleased with your beautiful Romance Tallboy Narrow Chest and that Jim took such great care with the delivery and setup.
We’ll be sure to pass your kind words on to Jim ,we’re sure he’ll be thrilled to know his extra care and attention made such a positive difference. Thank you for recommending our products and service; it truly means a lot to our team!
Warm regards,
The Furniture.co.uk Team
The draws are so gorgeous they make my…
The draws are so gorgeous they make my room look stunning 💕
14 August 2026
Reply from furniture.co.uk
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your drawings and that they’ve added such a stunning touch to your room. It means a lot to know you’re enjoying them!
Warm regards,
The Furniture.co.uk Team
Great product but very expensive delivery
Ordered a dressing table mirror and the prodcut is wonderful. Well made, really good value and exaclty what I wanted.
The negative side is the franky ridiculous delivery charge. £50 - which was their cheapest rate. I was initially shown a delivery cost of £70.
Of course I had the option not ot purchase and this was my choice but for sure this cost will put some off. Other than purchasing white goods I have never encountered such high delivery costs before. It is a real deterent to using this company again.
12 August 2026
Reply from furniture.co.uk
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you’re so pleased with your dressing table mirror and that you found it well made, good value and exactly what you were looking for.
We’re sorry to hear that you were disappointed with the delivery charge. We completely understand that delivery costs can be an important factor when making a purchase, and we appreciate you sharing your feedback with us. We continually review our delivery options to ensure we can offer the best possible service and value to our customers.
Thank you again for your kind words about the product and for choosing us. We hope you continue to enjoy your mirror.
Kind regards,
The Furniture.co.uk Team
Reply from furniture.co.uk
Thank you so much for your lovely review! We’re delighted to hear that your delivery arrived on time and that you’re so pleased with the quality. It’s wonderful to know you’re absolutely in love with your drawers!
Thank you for choosing us and for taking the time to share your feedback. 😊
Kind regards,
The Furniture.co.uk Team
Had to cancel the order as delivery was…
Had to cancel the order as delivery was taking too long. TBF the furniture.co.uk part was fine and the refund was processed quickly but your courier company really let you down on delivery and customer service: their rep on the phone was rude & unhelpful.
11 August 2026
Reply from furniture.co.uk
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our service helpful and that your refund was processed quickly.
We’re very sorry, however, that the delivery delays and your experience with the courier’s customer service led you to cancel your order. We completely understand how frustrating this must have been, particularly when you were met with a rude and unhelpful response when trying to get an update.
This is certainly not the experience we want for our customers, and we’re disappointed that our courier partner let us down on this occasion. We really appreciate you bringing this to our attention.
We hope we have the opportunity to provide you with a much better experience in the future.
Kind regards,
The Furniture.co.uk Team
Great furniture/ delivery service not so much
Great furniture, I love the tetbury set only criticism is that delivery was scheduled and the men turned up a day early without warning no call or txt to check and I paid for gold service take box/packaging etc and I had to tell them To do this and I’m lucky I was home else £413 would of been left outside in full view of anyone
5 August 2026
Reply from furniture.co.uk
Thank you for taking the time to leave your review. We’re delighted to hear that you love your Tetbury set and are so pleased with the furniture.
We’re very sorry, however, to hear about your delivery experience. We completely understand your concerns, particularly as the delivery arrived a day earlier than scheduled without prior notice, and that you had to remind the delivery team about the Gold Service you had paid for. We certainly appreciate how worrying it would have been to think that a £413 order could have been left outside unattended.
This is not the level of service we aim to provide, and we’re sorry for the inconvenience caused. We really appreciate you bringing this to our attention, and we’ll ensure your feedback is shared with our delivery team so we can improve the experience for our customers.
Thank you again for your kind words about the Tetbury range and for choosing Furniture.co.uk.
Kind regards,
The Furniture.co.uk Team
Only 1 bedside cabinet when picture…
Only 1 bedside cabinet when picture shows 2 message and they started to reply and now nothing, won't reply. Afew marks on the wardrobes and chest of draws, they are very cheaply made, you literally get what you pay for cheap. Also had to pay an extra charge £30 because it was on the second floor, even though I mentioned when I ordered!
24 August 2026
Unprompted review
Reply from furniture.co.uk
Hi,
We’re sorry to hear about the experience you’ve described. However, I believe you may have us confused with another company, as we cannot locate any orders under your name or details.
If you have purchased from us, please send us your order number or the details used when placing the order, and we’ll be happy to look into this for you.
Kind regards,
Furniture.co.uk
Excellent
I can not personally fault this company. We purchased a kitchen island from them, which was lovely and very well made, but unfortuantely too big for our kitchen space. They were easily available on the phone and very helpful. They delivered it and put it together within the time slot I was given and they collected it and refunded me within a week and without any problems. Excellent. I wish there were more companies with your work ethic. Thank you.
31 July 2026
Reply from furniture.co.uk
Thank you so much for your wonderful review and for your kind words. We’re absolutely delighted to hear that you were happy with the quality of your kitchen island and with the service you received from our team.
Although we’re sorry the island wasn’t quite the right size for your kitchen, we’re pleased that the delivery, assembly, collection and refund were all handled smoothly and promptly.
It’s fantastic to hear that you found our team helpful and easily available when you needed us. Your comments about our work ethic genuinely mean a great deal to us and will be shared with the team.
Thank you again for choosing Furniture.co.uk and for taking the time to leave such a lovely review.
Kind regards,
The Furniture.co.uk Team
The hall bench lovely just what I…
The hall bench lovely just what I wanted good value for money, fast efficient delivery
3 August 2026
Reply from furniture.co.uk
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with your hall bench and that it was just what you wanted.
It’s great to know you found it to be good value for money and were happy with our fast and efficient delivery service.
Thank you for choosing Furniture.co.uk and for taking the time to share your feedback.
Kind regards,
The Furniture.co.uk Team
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