Fantastic company excellent furniture. I bought a double bed it’s really well made and attractive. I paid £50 two lovely guys put the bed together and took the boxes away and they came in a Sunday g... See more
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All staff from ordering to delivery were helpful & friendly The furniture itself is beautiful, sturdy & well made very good quality. People were most impressed that the furniture was not flat pack... See more
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Table and bench are amazing, when extended perfect for all the family. Looks great 👍 xx Couple of chips on table legs already, but it does get used daily by 2 adults, 3 under 12 kids and 2 boist... See more
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This is a top notch company. Such good customer service. Messages answered immediately uk friendly people. Ordered 5 heavy bits. Such quality and style. Nothing flimsy here. Unfortunately had to ret... See more
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Company details
Written by the company
From antique furniture restoration in the 1970s to the launch of our pioneering online furniture store in the 2000s, our story spans over six decades. But our aim has always been the same – to provide the best quality-for-money furniture in the UK. That’s what we’re passionate about and, most importantly, it’s something we’ve achieved. Today, we’re renowned across the UK for furniture that combines thoughtful design, expert craftsmanship and a personal touch – throughout the home. From bedrooms, living rooms and hallways to kitchens, dining rooms and bathrooms, you can choose furniture to fit your personality and lifestyle.
Contact info
20 High Street, HR9 5BZ, Ross-on-Wye, United Kingdom
- 01989 763343
- info@furniture.co.uk
- furniture.co.uk
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Reply from furniture.co.uk
Thank you for your lovely feedback. We’re delighted to hear you were happy with both the service and the product.
We truly appreciate your support and hope to welcome you back again soon.
Kind regards,
Furniture.co.uk
DELIVERED ON TIME,GREAT QUALITY
DELIVERED ON TIME,GREAT QUALITY, LOVE MY STONE GREY CHAIRS,THEY GO GREAT WITH MY NEW KITCHEN
2 May 2026
Reply from furniture.co.uk
Thank you for your wonderful feedback. We’re so pleased to hear your order was delivered on time and that you’re happy with the quality.
Your stone grey chairs sound like the perfect addition to your new kitchen, we’re delighted you love them!
Kind regards,
Furniture.co.uk
Fantastic products and very good service
1 May 2026
Reply from furniture.co.uk
Thank you for your kind feedback. We’re delighted to hear you’re happy with both our products and the service you received.
We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Furniture.co.uk
Reasonably priced for the qualoty of…
Reasonably priced for the qualoty of furniture, only down side was how long it took to communicate an expected delivery date/time
1 May 2026
Reply from furniture.co.uk
Thank you for your feedback. We’re really pleased to hear you found our furniture reasonably priced and were happy with the quality.
We do apologise for the delay in communicating your expected delivery date and time, and we appreciate your patience and understanding. Your comments are valuable to us and will help us improve our service moving forward.
Kind regards,
Furniture.co.uk
Outstanding quality
Outstanding quality, Outstanding delivery, will be looking to purchase more going forwards
30 April 2026
Reply from furniture.co.uk
Thank you for your fantastic feedback! We’re delighted to hear you were impressed with both the quality of your furniture and the delivery service. It’s wonderful to know you’ll be returning to shop with us again in the future, we truly appreciate your support.
Kind regards,
The Furniture.co.uk Team
Poor customer service
Actually I posted my review onto the wrong company!
I was not happy at all with this company:
I ordered three sets of drawers from this company and although the quality itself is fine, the colour was nothing like what was advertised on the website. The product was described and shown as champagne, but in reality all three pieces arrived with very noticeable olive green undertones that do not match my existing bedroom furniture at all.
Even the delivery men commented that the furniture often arrives in different colour tones, which suggests this is a known issue rather than simply a screen or lighting difference.
I decided to keep the furniture because returning three assembled sets would have been extremely inconvenient, but I now have the additional expense of having them professionally repainted so they actually match my room.
I contacted customer services asking for a reasonable contribution towards the repainting costs, but despite acknowledging my disappointment, they refused any goodwill gesture or reimbursement. Their response focused on colours appearing differently due to screens and lighting, which does not reflect the extent of the difference between what was advertised and what arrived.
Disappointing customer service experience and very frustrating considering the amount spent.
28 April 2026
Reply from furniture.co.uk
Thank you for your lovely feedback! We’re thrilled to hear you’re happy with both our products and service. Your support means a lot to us, and we hope you continue to enjoy your furniture.
Kind regards,
The Furniture.co.uk Team
Reply from furniture.co.uk
Thank you for your great feedback! We’re so pleased to hear you’re happy with both your product and the delivery service. We really appreciate your support and hope you enjoy your new furniture.
Kind regards,
The Furniture.co.uk Team
Absolutely first class Company
Absolutely first class Company. From order to brilliant speedy delivery everything just perfect and with no effort. Packaging was excellent too. Thank you. Would very, very highly recommend purchasing from this Company. 🌟🌟🌟🌟🌟🌟🌟🌟🌟
26 April 2026
Reply from furniture.co.uk
Thank you so much for your fantastic review! We’re absolutely delighted to hear that everything from ordering to delivery was smooth and effortless for you. It’s also great to know the packaging met your expectations too. Your very high recommendation truly means a lot to us, and we really appreciate your support.
Kind regards,
The Furniture.co.uk Team
Good quality furniture
Good quality furniture. The dining table and chairs we purchased look really good and seem to be well made - we enjoy using them. The area where improvements could be made with this website is with the delivery - we had minimal information given about when to expect our items and then the deliveries were made on 2 separate days for some strange reason.
28 March 2026
Reply from furniture.co.uk
Thank you for taking the time to share your feedback. We’re delighted to hear you’re pleased with the quality of your dining table and chairs and that you’re enjoying using them.
We also appreciate your comments regarding the delivery experience. We understand how important clear communication and convenient delivery arrangements are, and we’re sorry for any frustration caused by the limited updates and split deliveries. Your feedback is valuable and will be shared with our team as we continue working to improve our service.
Kind regards,
The Furniture.co.uk Team
Perfect
I highly recommend this company. Everything was perfect from start to finish. Fantastic customer service, very polite and respectful delivery drivers. Very good quality furniture at reasonable prices.
14 May 2026
Unprompted review
Reply from furniture.co.uk
Thank you so much for your amazing review and recommendation! We’re thrilled to hear everything was perfect from start to finish and that you were pleased with our customer service, delivery team, and the quality of your furniture. Your kind words mean a great deal to us, and we truly appreciate your support.
Kind regards,
The Furniture.co.uk Team
Extremely efficient service from both…
Extremely efficient service from both customer services and the delivery teams. Very impressive.
21 April 2026
Reply from furniture.co.uk
Thank you for your wonderful feedback! We’re delighted to hear you were impressed with both our customer service and delivery teams. Providing an efficient and seamless experience is something we always strive for, so it’s great to know we delivered on that for you.
Kind regards,
The Furniture.co.uk Team
Brilliant delivery and on time
The delivery and on time. Lads delivering we very good even took in into the bedroom for me.
21 April 2026
Reply from furniture.co.uk
Thank you for your lovely feedback! We’re so pleased to hear your delivery arrived on time and that our delivery team provided such great service. We’ll be sure to pass your kind comments, they’ll really appreciate it. We hope you enjoy your new furniture!
Kind regards,
The Furniture.co.uk Team
Quality of furniture and speed of delivery excellent
Lovely quality piece of furniture and very fast delivery.
Would heartedly recommend this company.
20 April 2026
Reply from furniture.co.uk
Thank you so much for your kind words! We’re delighted to hear you’re pleased with the quality of your furniture and our fast delivery service. Your recommendation really means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
The Furniture.co.uk Team
Ordered wardrobe on 4th March
Ordered wardrobe on 4th March. Arrived 1st May 26 with assembly assured. Two attempts at assembly but each time they couldn,t do. Both times they did,nt have any tools. Waiting for a third attempt on Monday 11th May. Very upset Been without a wardrobe for over two months now. See what happens Monday
4 March 2026
Unprompted review
Reply from furniture.co.uk
Good Afternoon Susan,
Thank you for taking the time to leave us a review.
We sincerely apologise for the delay to your order, which was unfortunately due to our Juliette Triple Wardrobes in White being temporarily out of stock. Whilst we did offer the option to cancel and receive a full refund, we truly appreciate your patience in choosing to wait for the item to return to stock despite the extended 8-week lead time.
We are pleased to hear that the assembly has now been successfully completed and that your wardrobe is in place and ready to be enjoyed.
Once again, please accept our apologies for the inconvenience caused by the delay. If there is anything further we can assist you with, please do not hesitate to get in touch.
Warm regards,
Angharad
Super!
Great communication from the company, really friendly and helpful. We ordered a bed and mirror to match and they’re beautiful! Both items seem of really good quality and work perfectly in my daughter’s room - she’s delighted!
14 April 2026
Reply from furniture.co.uk
Thank you for your lovely review! We’re delighted to hear that you were happy with the communication and service from our team.
It’s wonderful to know that the bed and matching mirror look beautiful in your daughter’s room and that she’s delighted with them. We’re so pleased you’re happy with the quality of both items.
Thank you again for your support, and we hope to see you again in the future.
Kind regards,
The Furniture.co.uk Team
Quality Always Sells
A very easy-to-use site, great selection and found exactly what I was looking for at a good price in the sale. Good communication throughout transaction and delivered at exactly time and day given.
12 April 2026
Reply from furniture.co.uk
Thank you for your wonderful review! We’re so pleased to hear that you found our website easy to use and were able to find exactly what you were looking for at a great price.
It’s also fantastic to know that you were happy with the communication and delivery service throughout your order experience. We really appreciate your support and hope you enjoy your furniture for many years to come.
Kind regards,
The Furniture.co.uk Team
Good design but delivery and assembly tricky
I very much like the dresser I bought although there is a blemish on the interior of it.
Delivery men wouldn’t bring it beyond the front door.
I was very lucky in having a neighbour who helped move it to the back of my flat. Very disconcerted by the HUGE amount of packaging wrapping the dresser which was a nightmare to dispose of…. Acres and acres of cardboard and polystyrene.
On balance I’m pleased with the look and function of it, but it would be good if the company or delivery firm could arrange for better assistance with positioning such a large piece of very expensive furniture and also taking away all the packaging.
7 April 2026
Reply from furniture.co.uk
hank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the look and functionality of your dresser overall.
However, we’re sorry to hear about the blemish on the interior and the difficulties you experienced with the delivery and packaging disposal. We understand how frustrating this must have been, especially with such a large piece of furniture. Your comments regarding assistance with positioning items and the removal of packaging are greatly appreciated and will be passed on to both our team and delivery partners for review.
We truly value your feedback as it helps us improve both our products and service for future customers.
Kind regards,
The Furniture.co.uk Team
Absolutely gorgeous furniture
Absolutely gorgeous furniture, really well made. Really solid. New dressing table looks so beautiful. Will be back!
9 April 2026
Reply from furniture.co.uk
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with the quality and craftsmanship of your furniture, and that your new dressing table looks beautiful in your home.
We really appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
The Furniture.co.uk Team
French 6 draw dresser
Excellent quality and service. Small issue with the product phoned customer services and sorted out straight away item posted to rectify the issue would recomend this company.
5 April 2026
Reply from furniture.co.uk
Thank you for your wonderful feedback! We’re delighted to hear you’re pleased with the quality and service, and that our customer service team was able to resolve the issue quickly for you. Your recommendation means a lot to us.
Kind regards,
The Furniture.co.uk Team
Reply from furniture.co.uk
Would buy from them again .
Thank you for your great feedback! We’re delighted to hear you’re happy with your item and that the delivery and time slot suited you well. We really appreciate your support and look forward to serving you again in the future.
Kind regards,
The Furniture.co.uk Team
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