Furniture Factor Reviews 

I recently ordered a utility cupboard which sadly was damaged in transit. However Muddasir of Furniture Factor went above and beyond to replace all items damaged. A really good experience with this company.

The whole experience was great and really happy with the bathroom unit too.

I just want to cancel the order, I have emailed and left 5 notes on the order asking g to cancel.

All to no reply.

Delivered on time easily assembled looks great would buy again

Great products, really sturdy and should stand the test of time & great service

I really wanted a very specific type of compact desk that would double as a sideboard for my living room & FurnitureFactor were the only 1s who did such a thing. It was easy to order, good price, and came quickly. 1 of the pieces was damaged on arrival but the replacement piece was easy to sort & again arrived easily. Been using the desk fro 6months now and still love it.

The service I received from this company and start to finish is absolutely first class. I would highly recommend them. I would highly recommend their products. We are so pleased with our purchase the quality is A1.. staff when I had conversations with them were amazingly professional and couldn’t be more helpful.

Quality cabinet, quick delivery and at a good price

Great customer service and delivery done in 4 days. Would recommend

I baught the Carla oak effect unit, when it arrived one corner was damaged. I emailed customer services who said they would send another top for the unit. When it arrived it Wes the wrong part, so I emailed again and they sent out another part. This was the correct part.
The responses from customer services was swift and friendly. The issue was resolved and the team at furniture factor were excellent. Very happy with the product and customer services. 😁

Good communication and fast reply and super quick delivery

The website is easy to navigate. The shoe cabinet is what it looks like just a bit small than i expected. but does its job.

All delivered in time, I even had a call on the day to give me a delivery window if 20 minutes. There was a bit of an issue with assembly, only some parts were labelled. If my builder hadn't been here to put it up it would have taken me days. It took him 5 hours from opening the boxes! But the furniture is stunning so I can't complain about the quality.

Ordered a wardrobe for the spare bedroom and was surprised with the quality and ease of assembly. Will order again

This company aren't good with communication. Ive no idea when to expect my goods . Can see a charge back being made here . I'd avoid this company if I were you

I purchased a large shoe cabinet but when it arrived, after checking all the parts, I noticed a shelf was damaged. I emailed the company and Muddasir replied within 30 minutes to apologise and rectify the problem. I built it but damaged the top so enquired if I could buy another. Muddasir replied the next day and arranged to send both out with the other as a complimentary this time. I was very pleased with Muddasir. He replied quickly and courteously. I love my shoe cabinet too. It has tidied that space up. Thank you

Delivery was good and quick, communication in regards to the delivery also good. However we received broken item, immediately informed them about this requesting either new item without damages or full refund. Now we are awaiting to see how efficiently they will resolve this matter.

Terrible company with cheap products and awful customer service - please learn from my mistake and DO NOT order from them.
The wardrobe I bought was poor quality and flimsy and had a cheap printed slat effect which was not made clear in the description or images on their website. It came in a box that was superglued together making it impossible to open and subsequently return. They then made no attempt to help me despite my clear disappointment in the item.
The delivery was also atrocious, waiting weeks with zero communication only for them to dump the product in my porch late at night.

The ordering process was easy and delivery was very quick however the unit itself was not very good value for money even at the sale price. I had to get assistance to get the doors to close together.

Good quick delivery,