Placed an order, within two days had a call saying delivery would be within another two days - and between 11am -1pm. Sent an email which tracked the delivery on the morning, and a call saying they we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process from start to finish was straight forward and problem free. The suite itself was fantastic value for money...the quality of the items is first rate and looks beautiful employing subt... See more
Company replied
Delighted with purchase. Excellent value fror money. Early delivery. Good communication with delivery staff who were friendly, efficient and very careful with stair entry. Left the place very tidy....... See more
Company replied
Ordered 3 & 2 seater sofas late on a Friday, the company phoned me the next day to ask if I could take delivery the next day!. The delivery arrived on time, I could track the van as it arrived. The tw... See more
Company replied
Company details
- #28 of 93 best companies in Sofa store
- #46 of 227 best companies in Bedroom furniture shop
- #23 of 56 best companies in Furniture Accessories
- #90 of 395 best companies in Home Furniture Shop
- #25 of 114 best companies in Living room shop
About FurnitureInstore
Written by the company
Free Delivery
Free Delivery to England & Wales
No charges for standard service, delivery within 7 working days, no issues at all.
Contact info
440-450 Stoney Stanton Road, CV6 5DG, Coventry, United Kingdom
- 02476 705 600
- sales@furnitureinstore.co.uk
- furnitureinstore.co.uk
4.8
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered early looks great.
21 August 2026
excellent service
the delivery driver and his collaegue were excellent in removing the old setteeand bringingin the new one and setting it up.they were wonderfuland i give them a score 10 out of 1en
17 August 2026
My sofas look great
My sofas look great , Delivered on time,The guys who delivered them were polite and friendly ,the Quality is perfect ,
17 August 2026
I spoke to one of the women who work…
I spoke to one of the women who work here and she was incredibly kind, helpful and understanding. The sofa is also great quality
17 August 2026
Delivery unbelievable fast
Staff very helpful, Phone is answered straight away,
Delivery unbelievable fast, Furniture is very reasonable price and the quality is second to none. What more can anyone ask for. We would have no hesitation to recommend this company, Top Marks. C Banks
20 August 2026
High quality service and furniture
The service was outstanding the sofa and 2 chair delivered on time unpacked and assembled perfectly. The delivery team were friendly and extremely helpful. I bought a pale grey leather suite quality excellent and it looks amazing in my home. Would highly recommend Furniture In Store, very impressed indeed.
17 August 2026
great 3 piece suite
Ordered a 3 piece suite on Tuesday and it was delivered on Friday. rang before delivery, also a tracking option. the two delivery people were pleasant and helpful. we paid for the assemble option and it was sorted in 15 minutes. the suite was excellent value for money and would definitely recommend them.
21 August 2026
Unprompted review
Brillant service
Brillant service, And love my new furniture, thanku very much. Would definitely recommend your company.
20 August 2026
Great Service
On time, what I ordered, couple of great lads to deliver, set up and clear the packing, Great
20 August 2026
Reply from FurnitureInstore
Hi James,
Thank you so much for your fantastic review! We’re delighted to hear that everything arrived on time and exactly as ordered. It’s great to know our delivery team made a good impression, from the setup right through to clearing away the packaging.
-Furnitureinstore
Had my footstool delivered
Had my footstool delivered. It finishes the look of my new suite of furniture. Very pleased.
19 August 2026
Reply from FurnitureInstore
Hi Julie,
Thank you for your lovely review! We’re delighted to hear that your new footstool perfectly finishes the look of your suite. It’s wonderful to know you’re so pleased with your furniture.
-Furnitureinstore
Very nice sofa I ordered for my special…
Very nice sofa I ordered for my special needs daughter she loves it I intend to order 2 seater as well soon Valerie range .
10 August 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your lovely review! We’re delighted to hear that your daughter loves her new Valerie sofa. It’s wonderful to know that it has made such a positive difference, and we’ll be very happy to help when you’re ready to order the 2-seater.
-Furnitureinstore
Very helpful good to discuss with on…
Very helpful good to discuss with on telephone queries?
Great delivery service would certainly recommend to others
19 August 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thank you so much for your kind words! We’re delighted to hear that you found our telephone support helpful and were pleased with our delivery service.
-Furnitureinstore
Great service,great price
Great service,great price, very helpful,and most of all, you get in touch,to say my monthly payment has gone through,
20 August 2026
Unprompted review
Reply from FurnitureInstore
Hi Josephine,
Thank you so much for your fantastic review! We’re delighted to hear you’re happy with our service, prices, and helpful communication. We believe keeping our customers informed, including confirming monthly payments, is really important.
-Furnitureinstore
Sofas…
Very happy great communication and delivery when l was told it would prompt communication throughout
18 August 2026
Reply from FurnitureInstore
Hi Elizabeth,
Thank you so much for your wonderful review! We’re delighted to hear you were very happy with our communication and delivery service. Keeping our customers informed every step of the way is important to us, so it’s great to know we met your expectations.
-Furnitureinstore
Very helpful and friendly and very…
Very helpful and friendly and very efficient many thanks
18 August 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your kind words! We’re delighted to hear that you found our service friendly, efficient, and helpful.
-Furnitureinstore
Sofa arrived when they said took old…
Sofa arrived when they said took old one set up new one in ten minutes brilliant
17 August 2026
Reply from FurnitureInstore
Hi Selina,
Thank you so much for your brilliant review! We’re delighted to hear your sofa arrived on time and that the team made the whole process so quick and easy, including taking your old sofa away and setting up the new one.
-Furnitureinstore
Fantastic service delivered a week from…
Fantastic service delivered a week from ordering the guys who delivered it were great straight forward to order aswell on line
10 August 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We’re delighted to hear that you found the ordering process straightforward and that your delivery arrived within a week.
-Furnitureinstore
The men arrived right on time,they were…
The men arrived right on time,they were very professional as they took my old sofa and chair away and unpacked and brought in and assembled my new sofa and chair,and took away all of the boxes,I couldn't ask for more,brilliant.and im very happy with my new sofa and chair.
13 August 2026
Reply from FurnitureInstore
Hi Wayne,
Thank you so much for your fantastic review! We’re delighted to hear that our delivery team arrived on time and provided such a professional and efficient service. It’s great to know they took care of everything, from removing your old furniture and assembling your new sofa and chair to clearing away all the packaging.
-Furnitureinstore
Delivery was fast and on time 2very…
Delivery was fast and on time 2very polite young men they were good at their job.would highly recommend the company.
17 August 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We’re delighted to hear that your delivery was fast and on time, and that our delivery team were polite, professional, and efficient.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you so much for your lovely review! We’re delighted to hear that you were happy with the swift installation and found your purchase to be great value for money.
-Furnitureinstore
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.