Everything went very smoothly. I ordered a large outdoor umbrella online on Sunday. I received an email on Monday that my order was being processed then a text on Tuesday saying the order was ready fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service. Friendly, helpful staff member. Very knowledgeable on the products. We had a different bolt which was incorrect and wouldn't fit the chair. One phone call and it was a... See more
Company replied
Purchased extendable ceramic top table. Prompt delivery. Prompt responses to questions.Exactly as described. Mechanism works as displayed in the video. Did not disappoint with the wow factor. Later pu... See more
Company replied
We love our new Rattan Sofa! It is exactly as displayed online. It is super comfy and my adult daughter loves stretching out on it after work. My husband, who is 6'2" can lean back and rest his head.... See more
Company replied
Company details
About FurnitureOkay
Written by the company
It’s our mission to bring you a great outdoor lifestyle, because we believe that better outdoor lifestyle means a better life.
At FurnitureOkay, you'll find a unique range of outdoor furniture you'll love, including outdoor lounges, dining tables, chairs and more. Every small detail from choice of cushion fabric to seat depth, are considered when introducing a new piece of furniture. We deliver our outdoor furniture directly to you — eliminating commission-driven, inflated prices.
To complete your outdoor living set-up, choose from our collection of BBQs, outdoor heaters, fire pits and more, made by reputable brands you recognise and trust.
Combining 25+ years of experience, high-quality products, and great customer service, we at FurnitureOkay have set out to change the way you enjoy a life outside.
Contact info
33 Macbeth Street, 3195, Braeside, Australia
- support@furnitureokay.com.au
- furnitureokay.com.au
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Crossray premium bbq
Customer service was fantastic!
Danie and team were exceptional with communication and feedback.
Highly recommend Furniture Okay.
6 October 2025
Reply from FurnitureOkay
Thank you Glenn!
Great product
Website was easy to use, delivery was super quick and product is great.
12 October 2025
Reply from FurnitureOkay
Thank you Kevin!
Very nice comfortable outdoor chairs.
Two very comfortable chairs and a small table that serve us nicely for our morning coffee. The chairs are well made, they’re stable and the cushions are made with good quality outdoor fabric. I can spend quite a bit of time sitting there and reading my book. That’s how comfortable they are!
10 October 2025
Reply from FurnitureOkay
Thank you Jenny!
Product was not delivered but was…
Product was not delivered but was couriers fault. Fellow from Furniture Ok was very helpful in rectifying this problem
7 October 2025
Reply from FurnitureOkay
Thank you Alyson!
Inquiries answered promptly
Inquiries answered promptly
Delivery as organised
Product looks as good as shown online
9 October 2025
Reply from FurnitureOkay
Thank you Sandra!
Bbq took over 3 weeks to arrive
Bbq took over 3 weeks to arrive. When it was finally delivered, it was dumped on our front lawn with no notice.
My second order of a cover and conversion kit was quicker but the order was incorrect- we received a rotisserie instead of the cover. Had to have the cover sent out again. We are still waiting to see what they want us to do regarding the rotisserie as they have not contacted us.
7 October 2025
Reply from FurnitureOkay
Sorry to hear about your delivery experience Jane. We rarely miss a mark on our deliveries, so it’s unfortunate that you had these issues.
That being said, we’re glad that everything has arrived in good order. We hope you enjoy your new outdoor kitchen :)
Reply from FurnitureOkay
Thank you Debra!
Product description exact
Product description exact
Super fast and prompt dispatch and delivery
Good prices and postage included
Thank you!
28 September 2025
Reply from FurnitureOkay
Thank you Joanna!
Great quality and fast delivery
The chairs are the same as the pictures. Seem good quality. They arrived earlier than expected.
27 September 2025
Reply from FurnitureOkay
Thank you Damaris!
Recommend
Love the product, a tiled outdoor table. Nice quality, easy to assemble and very prompt delivery.
28 September 2025
Reply from FurnitureOkay
Thank you Pamela!
Everything went very smoothly
Everything went very smoothly. I ordered a large outdoor umbrella online on Sunday. I received an email on Monday that my order was being processed then a text on Tuesday saying the order was ready for delivery and asking to confirm I could accept that day or the next or respond with a preferred date. It also noted that for bulky/heavy items assistance would be required to unload. I rang and spoke with a very accommodating and pleasant man and arranged delivery later that day. The delivery happened on time. The website was also easy to use and very informative,
21 October 2025
Unprompted review
Reply from FurnitureOkay
Thank you very much!
Great communication for delivery…
Great communication for delivery schedule, very quick delivery.
My outdoor setting was exactly the same as the pictures on the website.
Such an amazing looking outside setting, I love it so much, it was made my space look incredible.
19 September 2025
Reply from FurnitureOkay
Thank you Terri!
A mixed experience - but still overall good
Ordered the Mosman extendable table - didn't function properly. Contacted FurnitureOkay and got Danie. He was very helpful with prompt responses and was able to sort it out very quickly. Unfortunately there was a second round of issues with the table legs not fitting properly. But Danie was on it and got it sorted for us. Overall customer service from Danie & FO delivery team was great, but it was a hassle to have to jump through hoops to get a fully functioning product. In the end, the replaced table did look good and worked great.
14 September 2025
Reply from FurnitureOkay
Thank you JP! We're glad we were able to resolve the problems. Enjoy your new outdoor dining set.
We ordered over the phone and item was…
We ordered over the phone and item was sent promptly in a few days
18 September 2025
Reply from FurnitureOkay
Thank you!
Perfect for purpose
Quick delivery of chairs which met expectations in terms of quality.
16 September 2025
Reply from FurnitureOkay
Thank you Jodie!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.