Furniture Plus Online Reviews 

602
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Ordered a piece of furniture almost 3 months ago, it said on their website that delivery would be within 4 weeks. Well I'm still waiting on it. Finally it should have been delivered today, but have ju... See more

Company replied

Rated 5 out of 5 stars

Never ordered furniture before without physically seeing it. Was quite nervous going for the Vancouver table and chairs in hope that it matched with our existing furniture. Was given 4 weeks on delive... See more

Rated 5 out of 5 stars

I am normally very wary of buying things like furniture on line, but in the present pandemic there was little option. However I needn’t have worried, the two CD/DVD racks I bought are better than I ev... See more

Rated 5 out of 5 stars

Absolutely lovely furniture - bought bookcases and mirror, and came back to buy matching nest of tables a week later. Fab customer service, fast delivery (days rather than weeks), and really well pa... See more

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop

Written by the company

We are a family owned and run company, based in the North West of England and supply the finest Solid Oak, Pine & Painted furniture direct from the factory. We buy in volume by the container load so you can be sure that you are missing out the middlemen and are obtaining the best quality furniture at the best price.


Contact info

3.9

Great

TrustScore 4 out of 5

602 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(602)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Furniture

Delivery on time,great quality cabinets and 2 lovely men carried my furniture to desired room

2 October 2019
Unprompted review
Rated 5 out of 5 stars

Devonshire New Oak bedroom furniture

We could not be more delighted with our Devonshire New Oak bedside tables, dressing table and mirror which were delivered on time as promised yesterday (and a week earlier than originally estimated). Superb quality solid oak furniture at a very reasonable price. Brilliant efficient service. Would definitely recommend Furniture Plus Online! Sue & Pete, from Dunmow.

21 August 2019
Unprompted review
Rated 5 out of 5 stars

Really happy.

Really pleased with the display cabinet, good quality. Was told up to six weeks wait but in came within 2 weeks. Very helpful and friendly people when I called with a query.

10 August 2019
Unprompted review
Rated 3 out of 5 stars

Disappointing service when it’s not the customers fault!

Furniture was delivered earlier than advised. On both occasions the delivery drivers seemed to be in a rush to just get in, dump the items and get going as quick as possible. Loads of packaging to dispose of afterwards.
Unfortunately on the second delivery the triple wardrobe was missing the rail on the robe side. After a phone call into the shop, I was assured I would receive a rail the next week from the factory. I did, however it was a rail for the double side. After another phone call where it was suggested that they thought I had said the double side (!), I was assured the correct rail would be sent however when it arrived it was like a cheap aluminium off-cut, nothing like the other rail which has resulted in us getting the double replacement cut down to size.
Overall a disappointing customer service and a feeling that they had our money, so it didn’t matter that they hadn’t fully delivered on the order.

7 August 2019
Unprompted review
Furniture Plus Online logo

Reply from Furniture Plus Online

Thank you for taking the time to review Furniture Plus.

I am sorry the wardrobe rail was missing and that you were not satisfied with the service provided.

Regrettably it isn't possible to check every item before we dispatch them.

It's frustrating when things like this happen, but we try to resolve issues like this as quickly as possible.

The missing rail was ordered the same day from the manufacturer for them to post out to you direct.

Unfortunately there was a genuine mix up with communication between us and yourself and the wrong size rail was sent out. (We have since reviewed this error and now ask customers to email requests for missing parts etc.)

As soon as we were notified of the error by email, we again arranged for the correct rail to be sent out to you. Unfortunately on that occasion, the rail was from an older batch.

Although it was the correct size it did not match the other rail.

However, we were not notified of this, had we of been we would of resolved asap.

I appreciate that this was a frustrating experience and apologies again for any inconvenience caused. However, I can assure you we value all our customers, past or present.

We hope you are pleased with the wardrobe and rest of furniture.

Kind regards,

Furniture Plus

Rated 5 out of 5 stars

Impressive -v happy

Impressive -on ordering said 12-14 weeks wait but rang by a lovely lady telling me a week after ordering to say order ready to deliver if we wanted it 😁👍 arrived v well packed and undamaged unlike purchases made from other well known brands ' happy happy happy -well done Team furniture plus- v well recomm

27 July 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant Company!

Item was easy to order with excellent communication from the company throughout. Delivery was prompt and efficient with very helpful delivery men. So pleased with the item that we immediately ordered another one! Would definitely recommend this company to others.

13 July 2019
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I am happy with the service I received. The items were packed extremely well and I am happy with the quality and look of the items. I wouldn’t hesitate to deal with this company again.

12 July 2019
Unprompted review
Rated 5 out of 5 stars

a positive experience

The furniture was well packed, in perfect condition and delivered at the time stated. A phone call from the delivery driver advising their arrival was welcome. Overall a very positive experience

11 July 2019
Unprompted review
Rated 5 out of 5 stars

Good products, well made.

The website was easy to use.
The delivery was very well organised.
The products are well made and the description on the website was accurate.
I would use this company again.

28 June 2019
Unprompted review

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