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Rated 1 out of 5 stars

I bought sofas from the DFS with the guarantee of Guardsman insurance company when the sofa got problems by itself during cleaning, I made a claim it the technical comes after one month finally s... See more

Rated 1 out of 5 stars

My experience with Gaurdsman I can say I poor My corner sofa from Dfs has had lots of faults the chair cover has faded and the paint has come off of the sofa arm the usb is broken. I claimed... See more

Rated 1 out of 5 stars

I took out extended warranty including electrical parts. USB portal stopped working. Made a claim and they sent out a “technician” he said “it’s a usb I’ve just to take pictures and send them back som... See more

Rated 1 out of 5 stars

This company is an absolute disgrace. We have had two claims rejected in our faulty furniture. Fobbing us off with its wear and tear when clearly its not. I wouldn't recommend this company if my life... See more

Company details

  1. Home Furniture Shop

Information provided by various external sources

The UK's leading provider of Furniture Insurance; protecting sofas, carpets, beds, wood and cabinetry. Furniture care and repair products and services.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

68 reviews

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No history of asking for reviews

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1.4

All reviews

(68)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Guardsman were fab fab fab.

Guardsman were fab fab fab.
Called regarding a stain on my sofa, spoke to an adviser who arranged claim forms to be sent to me asap.
Came within the next couple days, filled out and sent back and received a call from technician to arrange a day for work to be done.
Came promptly, and removed the stain with ease, looks brand new!!
Would highly recommend.

11 October 2019
Unprompted review

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