Furniture Stop UK Reviews 

We ordered the Logan Compact Corner Sofa in May 2021 and it arrived June 2021. We tried to contact the company in January 2022 as it has worn extremely badly (creaking, dipped badly and now need to use pillows to sit on etc). Apart form replying to one email in April 2022 stating it was out of warranty (even though warranty lasts for one year which I replied) they have completely ignored us. Customer service is only available by email. I hope this review prevents others from making our mistake.

Ordered sofa from here and to say I’m more than pleased is an understatement. It’s absolutely perfect and has made my living room really cosy. Quality is 💯
Really super helpful and pleasant customer service, very quick reply.

Extremely poor customer service, been waiting over 4 months for a bed! Ordered end of December 2021cand still not delivered. Not communicated about time frames until January 2022 to say 3 month delay. No communication from them, constantly having to follow up to find out. They have sat on nearly £500 and currently still have nothing to show for it. Avoid at ALL COSTS!

I feel one star is being generous, absolutely terrible quality and customer service. The cover has split in so many places it looks like it's been attacked by Freddie Krueger, this includes the middle seat which doesn't even get used. All forms of contact were ignored for months until I received an email saying they only provide a warranty for 2 weeks! Not very confident in their quality, obviously, and take longer than that to reply to you. Pathetic. The sofa is a total eyesore in my home and has to be covered with a throw. I just want to bin it but can't as I'm in contact with trading standards and need it as proof. Shocking company as trustworthy as a Nigerian bank email. If you're considering buying from them, don't.

Avoid ,
Sofa wasn’t as described didn’t look nothing like pictures seller offered part refund never received escalated to PayPal was offered to return the seller knew it was gonna cost me over £100 to return big con

DO NOT USE! Leather sofa ripped across the front within the year, refused to replace. Managed to get ‘repaired’ after 5 months battling with them. Repair lasted a week and now they refuse to do anything about it. Left with a broken sofa!

I purchased a sofa from Furniturestop in November 2021, and was offered a delivery slot in the same week. I was unavailable to receive the sofa so had to reschedule. Except it wasn’t rescheduled - I had to chase their courier company - SGK logistics numerous times, received differering advice as to whether my sofa was planned to be delivered or not.

For the first delivery attempt, their van was “stuck in traffic” three hours after delivery was due, with no proactive contact from either SGK or Furniturestop. The second delivery attempt, their van broke down and I was told it would be delivered the following day.

On the third delivery attempt, the drivers did not speak much english so it was very difficult to explain how to navigate the sofa into my flat as there are a few tight corners that can be navigated with the right technique. I called furniturestop who told me that it was my responsibility to take ownership of the situation (very difficult with a language barrier), and by the time I had finished the call the drivers had loaded my sofa back onto their lorry and left.

I then contacted furniturestop who advised me they only deal with complaints by email (convinient!). They refunded me, however deducted a £66.99 delivery fee (despite offering free delivery and not providing any terms and conditions specifying this!). I emailled a further four times but my emails were ignored. I had no alternative than to contact trading standards on the grounds of there being no terms and conditions available at the time of purchase or on my request.

I wouldn’t recommend this company to anyone - poor customer service, ignoring emails and awful courier contractor. We opted to use Sofology moving forward.

Bought my 3 + 2 black velvet sofa feels incredible still after months of having don’t understand why this has bad reviews!! Totally recommend

Very Good company! The sofa that I bought was Nice! very well built and comfortable. I don't understand why there are some negative reviews about this company. for me this is legit, their products is VERY GOOD! and the delivery service is excellent Base on my experience! trust me. BUY NOW!

Dont go near! if you need to return an item after arrival they try to change £150.... 4 weeks later, they have still not collected or provided a refund... now going to trading standards.

Honestly I wish I'd never ordered from them, after the stress they caused me- ignoring my customer service emails and calls- plus they were incredibly rude in emails when they did reply, and after all that the sofa was as hard as a rock. Steer clear. Customer service was pretty much the worst part too, so God forbid you have a problem,if I hadn't pestered them I would have lost my money and had no sofa.

Delivery very poor, do not use this service as they don’t deliver upstairs. I was left to fathom out who was going to deliver my sofa bed to it’s required room. I won’t be ordering from here again.

STAY WELL CLEAR! It's a shame there's no 0 stars option. We had issues from the moment we placed the order! They use a third party courier service to deliver/collect their furniture, and they're very incompetent! They sent a 1 man delivery team to deliver a 3+2 sofa set! Sofas damaged on arrival. Furniturestop have a phone number online but apparently they're there for 'sales' and you have to email their 'support' team. They're happy to rip you off and take your money and ignore your emails. The responses to emails that they haven't ignored are blatant lies, advising me to "make sure the sofas are wrapped up and ready for collection tomorrow". There was no collection. I will be escalating this matter with the consumer ombudsmen service. I advise everyone else who have been ripped off by these guys to do the same.

Terrible company. Don't touch them with a barge pole. Delivered a two piece sofa set which had severe damage to the arm. They promised a replacement and I have emailed them about 100 times. Still nothing, so its q claim in the courts now. Please, save your money. Don't touch them, you will regret it.

Incompetent company.

As it’s a drop shipping company they don’t own any products. They order from a cheaper website then send to themselves then to the customer.

They delivered me a corner sofa which was covered in active live mould on a 3rd piece. It was a corner sofa and the corner was the part with a lot of mould.

I checked the delivery van and it was dry as a bone so not their fault, it got wet and damaged before they received it.

Before the delivery guys left I unwrapped the sofa to realise this issue and declined to accept this piece. I ofcourse noted this on the return sheet.

This was the 6th of June 2021. I have called emailed and used the website chat at least weekly to chase up the issue. Initially they lied and said it was being redelivered. Ofcourse I called the delivery company and they had no idea what I was talking about saying they haven’t received this piece so it was definitely not being delivered.

I then called furniture stop and confronted this issue, and the fact that they are a drop shipping company. They denied at the beginning then relented when i kept at them,

At the point of this review I’m yet to have any resolution. Kaycee on the chat service is a blind faced liar I don’t understand how she can work there without being the sort of person who doesn’t mine profiting of other peoples poor experiences. I deeply hope her life gets turned upside down in a horrendous way that she can’t fix because it’s out of her control.

The man who answers the calls is genuinely backwards in the head, he works for the company but can’t answer a single question directly and Denys any true statements of experience from a customers point of view.

I since demanded a refund as I am legally entitled to it since they didn’t deliver the product I paid shy of £700 for. I was told yes over a month ago but as you can imagine this hasn’t happened either.

Just a horrendous company who need educated in what it means to actually be successful. I hope the owners life collapses just like Kaycees and the idiot on the phone.

I have reported the issue to citizens advice and I advise everyone on these negative reviews does the same.

I do certainly regret not reading reviews before buying from this hole of crap but hey you live and learn and I will not let go of the issue.

People don’t make bad reviews for fun, is your reading this don’t bother waste your money or time with this company, they will send you the wrong sofa and tell you to pay for return.

Don’t bother ring the contact number because it will automate you to leave a message and hope to be contacted.

Avoid. Ordered a two piece sofa and they delivered me a completely different sofa which is cheaper than the one I purchased. Contacted them by email as they do not have a contact number for the support team. They have ignored my emails for two weeks and nobody is getting back to me. Please do not use this company as save yourself some money and time. As a new homeowner this is very disappointing as I cannot move in until I have sofas. In summary, please do not bypass this review, find another company who will respond to emails.

We ordered 2x Windsor Velvet Sofa Beds - the order arrived on Monday 26th July 2021. After building 1 sofa, things didn't look right as these wouldn't fit in the gap we had measured for. I measured the sofa bed and to my surprise, these are completely the wrong measurements to what is provided on the website. I was told that it was down to myself to do the research on the sofa beds and measure, yet I went by the measurements on their website, which they are saying they are not liable for?.. I contact customer service immediately of the error, and asked to return them for a refund. I had called countless times and sent countless emails and had no reply. I managed to get hold of "support" who have fobbed me off, telling me the information on their website is not something they are held responsible for, and if i want to return, it would be a £69.99 charge! I expressed my concern and frustration, and low and behold, I have been fobbed off and ignored. I have requested a collection and refund on several occasions and now cannot get a response from them I am currently £390 out of pocket, and cannot use my living room/kitchen as these have taken up all the area.
We are very frustrated that we have had to write this review, but we want to share our experience with everyone so they don't have the same issues as us. DO NOT BUY FROM THIS COMPANY!!! Take your business elsewhere to a reputable company.

Website promised delivery to room of choice by their 2 team delivery operatives. Lie. They point blank refused to take a sofa bed upstairs. Left it in my living room. My wife was extremely upset by the attitude of delivery team. Complained but they used the COVID card. Not even opened up the suite yet. So cannot comment on quality but know I will never use this company again

I only selected 1 star because I had to, to write the review. Under any circumstances DO NOT ever purchase a thing from this company. Horrific is not the word. I have never dealt with such a terrible company. They delivered a brand new sofa completely damaged took 9 weeks to respond to me after I raised a dispute with Klarna, they told me I had an hour to respond to them as they had an hour to respond to Klarna. Lol the cheek after waiting 9 weeks for a response to numerous emails and texts. They then advised me if I have a wall to place the damaged side of the sofa against the wall so we couldn’t see it, they have since offered £25 refund through Klarna and advised it was us that caused the damage. It doesn’t make sense for customers to cause damage to their own brand new goods?! There is ABSOLUTELY no quality to the sofa, no quality to their customer service and quite frankly they should not be trading. If you are having trouble getting your money back, contact Debit Card disputes and raise the dispute with your bank that is your only hope of getting your money back. Furniture Stop you are a bunch of money grabbing fraudsters and it won’t be long until your hopefully shut down.