Wonderful service. Bought some new leather kitchen stools. Not only were they amongst the cheapest of this particular stool we found online. But delivery was speedy, and the stools were perfect!... See more
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Review summary
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Reviews shaping this summary
We were looking at getting 2 new sofas.We were met by Don Johnson,really helpful and a no pressure at all. We were made aware of special offers and sale items. Decided to purchase 2 G plan sofas.... See more
Company replied
Absolutely amazing service from Zia Roberts at Furniture World. As we are based in the Channel Islands the whole process is somewhat trickier when ordering but Zia's knowledge, helpfulness and speed... See more
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We came in this morning to have a look at the range of dining tables and chairs that Furniture World Newquay had to offer. Debi was kind and courteous and gave us all the information that we requir... See more
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Company details
Written by the company
Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence. We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse. Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home.
Contact info
Unit 1, Cardrew Way, Cardew Ind Est, TR15 1PL, Redruth, United Kingdom
- 01209 210080
- sales@furnitureworld.co.uk
- furnitureworld.co.uk
4.1
Great
558 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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New bed purchase
We purchased a bed 18/12/24 and initially was being dealt with by George who was a new employee.
We then had Ben join us to support his colleague.
I happy to say what a really enjoyable experience we had during this sale both guys where great and Bens knowledge of the product was second to none..
Thank you guys…
18 December 2024
Unprompted review
Reply from FurnitureWorld
Thank you for sharing your experience! We're so pleased to hear that both George and Ben made your visit enjoyable. It’s great to know that George is off to a fantastic start, and Ben’s product knowledge impressed you. We'll make sure to pass on your kind words to them both. Wishing you many restful nights on your new bed!
Outstanding service by this company
Outstanding service by this company, particularly a chap called Jonathon. We have moved from Cornwall to Hampshire just before Xmas, so thought delivery would be an issue and we’d have Xmas Dinner on trays sat on camping chairs…….
The Items we ordered, suite, dining table and six chairs were with us in our new Hampshire home within six days of purchase and before the 23rd Dec as promised!! Absolutely amazing, cannot fault this company and thoroughly recommend them to anyone shopping there. Great range of goods and first class service. Many thanks 👍👍
21 December 2024
Unprompted review
Reply from FurnitureWorld
Thank you so much for your glowing review! We're delighted to hear that Jonathan and the team were able to ensure a smooth and timely delivery to your new home in Hampshire, especially during such a busy time of year. It’s wonderful to know that you’ll be enjoying your suite, dining table, and chairs in time for Christmas. We truly appreciate your recommendation and kind words about our range and service. Wishing you a joyful first Christmas in your new home! 🎄🎁
great sofa bed from you guys…
I bought a great sofa bed from you guys but was disappointed with the delivery.
They didn't unwrap the sofa and take away the packaging plus fitting the arms onto the unit was very difficult, the sliding brackets were out of alignment which made it very awkward.
This would be impossible for elderly customers to achieve so to improve your service please take this on board.
10 December 2024
Unprompted review
Reply from FurnitureWorld
We’re sorry you were disappointed with the delivery service offered. We provide two levels of delivery – standard delivery (which you chose) or premium delivery. Standard delivery does not include unwrapping or assembly. You would have been given the option to upgrade to premium delivery which would have provided the service you were looking for. We often go above and beyond with our service especially if we find we are dealing with maybe an elderly, vulnerable customer who might struggle to assemble their furniture.
We take all feedback seriously and would thank you for taking the time to write your review.
Very polite
Very polite and thoughtful brought the bed up stairs to are bedroom and told us that parts are in side of the bed delivery driver where excellent thank you
10 December 2024
Unprompted review
Reply from FurnitureWorld
Thank you for your kind words! We're delighted to hear that our delivery team provided such thoughtful and professional service. Ensuring your new bed was safely delivered and set up where you needed it is always our priority. We'll make sure to pass your feedback on to the delivery drivers – they'll be thrilled to hear it. Thank you for choosing Furniture World!
No predatory sales people in here.....
Having being pounced on be predatory sales people at several other furniture stores nearby, it was great to go in to be met politely and offered assistance if we needed it. Kevin answered all our questions about the furniture we were looking for. He was knowledgeable, polite and really helpful. We were so impressed we went back to buy some more furniture - completely bypassing the other stores. Again, Kevin helped us and we have ordered a new suite to go with the other furniture we bought. A special mention also to the gentleman (sorry - can't remember his name) who sold us a mattress. Again, he was knowledgeable, helpful and polite.
3 December 2024
Unprompted review
Reply from FurnitureWorld
Thank you for taking the time to share your experience with us! We’re so pleased to hear that Kevin provided the knowledgeable, polite, and helpful service you were looking for. It’s wonderful to know you felt comfortable and well-supported in our Plymouth store—exactly the experience we aim to provide every customer.
We’re also thrilled that your positive impression led you to return for more furniture! We’ll be sure to pass on your kind words to Kevin and the rest of the team, including the gentleman who assisted you with the mattress. Thank you for choosing Furniture World; we can’t wait to deliver your new suite and furniture. If there’s anything else we can do for you, please don’t hesitate to reach out!
Ordered 6 Cooper dining room chairs
Ordered 6 Cooper dining room chairs , had a issue with two of them contacted Furniture World who responded immediately and replaced without any problems .
Jade at customer service was brilliant and nothing was too much trouble, replied and kept in contact updating me on delivery etc,a credit to your company thanks Jade, will not hesitate in buying from furniture world again they are a great company.
Thank you from one happy customer merry christmas .
3 December 2024
Unprompted review
Reply from FurnitureWorld
Thank you for sharing your experience! We’re sorry to hear about the initial issue with your chairs but are so pleased Jade was able to resolve it promptly and provide brilliant service. She’ll be thrilled to hear your kind words! We truly appreciate your support and look forward to helping you again in the future. Wishing you a Merry Christmas too! 🎄😊
Excellent service
We visited the Plympton store to buy a bed and Ben was really helpful and answered all our questions. He kept us informed about our delivery date. The two delivery drivers were polite and respectful. They fixed our new bed and headboard together and took away all the packaging. Excellent service from start to finish. Would recommend this store.
19 November 2024
Unprompted review
Reply from FurnitureWorld
Thank you for your lovely feedback! We're delighted to hear that Ben provided such helpful service and kept you informed throughout the process. It's great to know our delivery team was polite, respectful, and ensured everything was set up perfectly for you. We truly appreciate your recommendation and look forward to assisting you again in the future! Kind Regards, Ethan
Served by Kevin
Served by Kevin, brilliant service, very helpful and knowledgeable. Good selection of Furniture and Beds.
Purchased all new furniture for our move.
15 November 2024
Unprompted review
Reply from FurnitureWorld
Thank you for your fantastic review! We're thrilled to hear that Kevin provided brilliant service and shared his helpful knowledge to assist with your purchase. It’s wonderful to know you found everything you needed for your move from our selection of furniture and beds. Best wishes in your new home! Kind Regards, Ethan
Bedroom suite
Our new bedroom suite is beautiful and really well made, packed well so no chance of any damage in transit.The two delivery men were polite and on time
7 November 2024
Unprompted review
Reply from FurnitureWorld
Thank you for your wonderful feedback! We're so pleased to hear that you love your new bedroom suite and appreciate its quality. It's great to know the delivery was smooth and on time, with our polite delivery team. We hope you enjoy your new furniture for many years to come! Kind Regards, Ethan
Helpful holly
Hollie was great at helping us make a decision after a long day searching, it was great to not have a pushy salesperson, but someone happy to help when you need it. Nothing was too much trouble. Was A pleasure to purchase with you. Will recommend
2 October 2024
Unprompted review
Reply from FurnitureWorld
Thank you for sharing your positive experience with us! We're so pleased to hear that Hollie could provide just the right balance of support and space while helping you make your decision. She takes pride in offering attentive, friendly service, and your kind words will mean a lot to her. We're grateful for your recommendation and look forward to welcoming you back in the future!
Kind Regards, Ethan
From start to finish excellent service
From start to finish excellent service! Care and attention given throughout, from being greeted as you walk through the store, to the excellent knowledgeable sales team, to arranging delivery and the delivery team. Fantastic service from the Threemilestone store
8 November 2024
Unprompted review
Reply from FurnitureWorld
Thank you for sharing your wonderful experience! It’s fantastic to hear that every step of your journey with us at the Threemilestone store met your expectations—from the warm welcome to the knowledgeable sales team and efficient delivery service. We’re committed to providing this level of care and attention to all our customers, and your feedback truly means a lot to us.
Best regards,
Ethan
Excellent from start to finish
Ollie was brilliant at answering all my questions and giving me all measurements and pricing.
Delivery was quicker than I expected and the 2 man crew that delivered the furniture were very polite and efficient. The whole process from selection to delivery was painless and very professional. Would recommend and use furniture again
7 November 2024
Unprompted review
Reply from FurnitureWorld
Thank you so much for your fantastic feedback! We're thrilled to hear that Ollie provided you with all the details you needed and that our delivery team exceeded your expectations with prompt and courteous service. Knowing that the entire process was smooth and professional means a lot to us. We look forward to assisting you again in the future and truly appreciate your recommendation!
Best regards,
Ethan
Very helpful and knowledgeble
Very helpful member of staff who was not pushy but had excellent knowledge of the stock so helped us greatly to choose between one mattress and another. Excellent quality. Prices were good and it was delivered quickly.
22 October 2024
Unprompted review
Reply from FurnitureWorld
Thank you for your kind review! We’re delighted to hear that our team member could assist you without pressure, providing the right information to help with your mattress selection. It's great to know that you found the quality and prices satisfactory and appreciated our quick delivery. We hope your new mattress brings you comfort for years to come, and we look forward to welcoming you back to Furniture World in the future!
Great communication
Great communication. Bunk beds and mattresses delivered promptly on day requested. Would recommend Furniture world
5 November 2024
Unprompted review
Reply from FurnitureWorld
Thank you for your wonderful feedback! We're thrilled to hear that the communication, delivery, and timing met your expectations. Knowing you're pleased with your bunk beds and mattresses means a lot to us. Thank you for recommending Furniture World – we hope to serve you again soon!
Attentive service and good advice in Newquay branch
Great support and advice received in the Newquay branch. I had a specific dilemma regarding the replacement of a broken sofa and was unsure what type/colour to choose.
They couldn’t have been more patient and helpful and in the end I was very happy with the choice I made off the back of the advice I received. It was not a choice I would have considered making on my own.
25 September 2024
Unprompted review
Reply from FurnitureWorld
Thank you for your kind review! We’re so glad to hear that our Newquay team could assist you with your sofa dilemma and guide you to a choice you’re happy with. Our team always aims to provide patient and personalized support, and it’s wonderful to know their advice made a difference in finding the right fit for your home.
We hope you love your new sofa, and we look forward to helping you again in the future!
Best regards,
Ethan Fox
Brilliant service and products
Brilliant service and products, and certainly value for money. After care service is also exceptional 👌.
22 October 2024
Unprompted review
Reply from FurnitureWorld
Thank you so much for your wonderful feedback! We're thrilled to hear that you were impressed with both our service and products, and that you found them to be of great value. It's also fantastic to know that our aftercare service met your expectations. We truly appreciate your support and look forward to assisting you again in the future. If you need anything, please don't hesitate to reach out!
Best regards,
Ethan Fox
Fantastic quality. 👌
Fantastic quality 👌 Fantastic service 👏
Keep up the good work guys your obviously doing great job. Will definitely purchase again.
21 October 2024
Unprompted review
Reply from FurnitureWorld
Thank you so much for your kind words! 😊 We're thrilled to hear you’re happy with the quality and service you received. Your support means a lot to us, and we look forward to helping you with your next purchase. We’ll keep up the great work—thanks for being part of our Furniture World family! Kind Regards, Ethan
HELPFUL BUT NOT INTRUSIVE
Daisy at the Coypool store was very helpful - but was never pushy. We appreciate that.
19 October 2024
Unprompted review
Reply from FurnitureWorld
Thank you for taking the time to share your experience with us! We’re delighted to hear that Daisie at our Coypool store was able to assist you in such a helpful and non-pushy manner. Providing excellent service while respecting our customers' space is something we value deeply, and it's wonderful to know Daisie delivered that.
If there’s anything else we can do for you, please don’t hesitate to reach out. We hope to see you again soon! Kind Regards, Ethan
Bought a table from Furnitureworld much…
Bought a table from Furnitureworld much cheaper than any of their competitors
Same table
Would highly recommend this family run business over the large chains
Friendly staff and cheaper and also helping to support local businesses
15 October 2024
Unprompted review
Reply from FurnitureWorld
Thank you for your kind review! We're so happy to hear that you found the perfect table with us at a great price. As a family-run business, we take pride in offering excellent value and a friendly, personalized service that you won’t find at larger chains. Your support truly means a lot to us, and we're thrilled to have earned your recommendation. If you need anything in the future, please don't hesitate to reach out!
Kind Regards, Ethan
Trundle bed tale…
Ordering/buying process easy and efficient, thanks you Kev in Plymouth.
The delivery guys from Redruth were superb. Despite really tight corners and narrow passages in our 17th century cottage, they worked a way of getting the bed up two floors. Really impressed. Thanks so much.
14 October 2024
Unprompted review
Reply from FurnitureWorld
Thank you for your wonderful feedback! We're delighted to hear that Kev in Plymouth made the buying process easy and efficient for you. A special shoutout to our delivery team from Redruth for their impressive work navigating the tight corners of your 17th-century cottage! We’re glad they could ensure everything arrived safely, even with the challenge of getting the bed up two floors. If you need anything else, don't hesitate to reach out. Enjoy your new bed! Kind Regards, Ethan
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