Not 1 star it's a BIG FAT ZERO STAR. I Ordered a lamp about a year ago for £120 and still not received anything not even an email to apologise. If they had anything about them they would contact me an... See more
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Another warning. Ordered in July, instigating return on (delayed) delivery. Took ages for them to send paperwork to return the items. All incorrect but they said do it any way. Parcelforce now showin... See more
Purchased a lamp a few months ago and we were delighted by the speed of delivery including sound packaging. The lamp looks fantastic and great quality. Since then we have bought a further two indust... See more
Company replied
Same experience as everyone else: ordered end of November, never received the order. I chased, got 2 replies saying they handed over to the courier and "seemed like they lost it". Seeing all other ex... See more
Company details
Information provided by various external sources
Furnwise is based in the UK and The Netherlands we have warehouses in more European countries and we have our webshops live and running in the UK and France. As we are building we will become the next big European brand in Furniture. We try to deliver our entire assortment from stock. With own employees in China we can control the quality so we control the entire furniture process from the ''source'' to you as consumer! We can ship throughout Europe without problems and ensure fast delivery! Feel free to contact us if you have any questions. All our products are made with an eco/environmental friendly approach, we try to deliver all products from stock to ensure speedy delivery and maintaining quality and prices at high standards. Our goal is to supply furniture for affordable prices. We ensure you that our customer service department will do all to satisfy your answers and solve your complaints. Via email and chat we will do our best to make you happy!
Contact info
Netherlands
- info@furnwise.co.uk
- furnwise.co.uk
2.3
Poor
2K reviews
Hasn’t replied to negative reviews
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Ordered a table lamp which was showing…
Ordered a table lamp which was showing in stock, guess what once I had paid for my items I received an email saying it wasn’t in stock but hopefully would be within 7 days. Waited 7 days and yes the lamp and LED bulb were dispatched, bulb arrived but no lamp…. Email after email along with Facebook messages but no replies apart from one saying it’s on its way…. Err don’t think so as the courier say’s contact the sender… £95 out of packet thanks Furnwise not !!!! Will never use again
28 November 2022
Unprompted review
Reply from Furnwise
We apologize for the inconvenience and frustration you experienced with your order from Furnwise. It is disheartening to hear about the delay in receiving your table lamp and the lack of response from our customer service team.
We understand that this situation has been disappointing for you, and we want to assure you that we take your feedback seriously. We are committed to resolving this issue and ensuring that you receive the lamp you ordered or providing a suitable resolution.
We apologize for the inconvenience caused by the stock availability issue and the lack of communication. We will investigate what went wrong in our processes and work on improving our customer service and order fulfillment procedures to prevent similar incidents in the future.
Please rest assured that we are reviewing your case and will reach out to you promptly with an update. If there is any additional information or documentation you would like to provide to assist us in resolving this matter, please let us know.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding as we work towards a resolution.
Best regards,
The Furnwise Team
AVOID AVOID AVOID
AVOID AVOID AVOID
Made an order with this company, they took payment and gave me tracking number and date for delivery this date has passed and I contacted on a number of occasions and they finally replied.
They said they would chase up delivery and be back in contact which they didn’t.
I have sent them more emails with no reply.
Sorry I did not read the reviews on line before ordering…
8 December 2022
Unprompted review
Reply from Furnwise
We apologize for the negative experience you've had with Furnwise. We understand your frustration with the delay in delivery and the lack of response from our customer service team.
We strive to provide a positive and seamless shopping experience for all our customers, and we are disappointed to hear that we have fallen short of your expectations. We take your feedback seriously and will investigate the issues you've raised to identify and address any underlying problems.
Please be assured that we are committed to resolving this matter for you. We will promptly follow up on your order, investigate the status of the delivery, and provide you with a timely response.
We apologize for any inconvenience caused, and we appreciate your patience as we work towards a resolution. If there is any additional information or documentation you would like to provide to assist us in resolving this matter, please let us know.
Once again, we apologize for any frustration this situation has caused and thank you for bringing it to our attention.
Best regards,
The Furnwise Team
I wished I’d read reviews before…
I wished I’d read reviews before ordering with this company!! They are saying my delivery is lost in transit, it seems they use this excuse with all there customers.
8 December 2022
Unprompted review
Reply from Furnwise
We apologize for the inconvenience caused by the delay and the issue with your delivery. We understand your frustration, and we take full responsibility for the situation.
Losing a package in transit is certainly not the level of service we strive for, and we apologize for any inconvenience this has caused. We are actively working with our shipping partners to investigate the issue and locate your package as soon as possible. Rest assured that we will continue to follow up on the matter until it is resolved.
In the meantime, we would like to offer you some options to rectify the situation. We can either reship your order, provide you with a refund, or offer you an alternative product of similar value if available. We will do our best to accommodate your preferences and ensure that you are satisfied with the outcome.
Once again, we apologize for the inconvenience and frustration this has caused you. We appreciate your patience and understanding as we work to resolve this matter promptly. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, and we will be happy to assist you.
Best regards,
The Furnwise Team
Lost order
Update - 21st Dec. Furnwise did eventually contact me but never chased my order as promised. However they did send replacements out after many emails which I will return (my original parcels eventually turned up after 4 weeks with carrier). Stools are lovely, I’m very pleased with them but wouldn’t buy from Furnwise again.
I’ve been trying to contact Furnwise for a week now, I’ve sent numerous emails but they do not reply. They do not have a tel number. I placed my order on the 20th Nov, it is now 6th Dec and no order received. I have edited my review tonight as I have finally had a reply email from them. Furnwise have promised to contact the carrier and chase up my order. I appreciate that my missing order is not Furnwise’s fault, however they need to be contactable to help customers with issues.
6 December 2022
Unprompted review
Awful company
Awful company, avoid at all costs! Ordered a bar stool that took over 2 weeks to arrive. It arrived broken, they seemed willing to help at first but a replacement still hasn't been sent. Not good enough & too easy to blame the delivery company.
4 December 2022
Unprompted review
Reply from Furnwise
I want to begin by offering a sincere apology on behalf of Team Furnwise for the disappointing experience you've had with our company. Your feedback is invaluable to us, and we deeply regret that we fell short of your expectations.
We understand your frustration regarding the delayed delivery and the fact that the bar stool arrived broken. This is far from the level of service we strive to provide, and we want to assure you that we take this matter seriously.
We appreciate your patience in the initial stages when we were working on a resolution. However, it's evident that we have not met your expectations in a timely manner, and for that, we are truly sorry. Blaming the delivery company is not an excuse, and we take full responsibility for ensuring that your order arrives in perfect condition and within a reasonable timeframe.
We would like to personally oversee the resolution of this issue for you. Could you please provide us with your order details and contact information? This will enable us to expedite the process of sending you a replacement bar stool and ensuring that it reaches you in pristine condition.
Once again, we apologize for the inconvenience you've experienced, and we are committed to rectifying this situation promptly. Your satisfaction is of the utmost importance to us, and we hope to regain your trust in our company.
Thank you for bringing this to our attention, and we look forward to assisting you in resolving this matter to your satisfaction.
Warm regards,
Team Furnwise
Great site and furniture!
Was a bit dubious to order from a site I hadn't heard of, but spoke with them on their online chat and was kept updated on the progress of my order whenever I wanted an update. Stools look great, and were delivered on time!
4 November 2022
Unprompted review
Great looking comfortable chairs at a good price
Spent ages trawling shops and the internet for anthracite grey chairs. Found these so eventually ordered them. Service was great . Arrived after a few days. Took a little fiddling to put together (around 15mins per chair) but when finished look great and are really comfortable. Cost was about half the price when buying in shops.
27 November 2022
Unprompted review
No items received
We initially ordered coffee tables on the 15th October and are yet to receive our order. We were advised the first delivery was damaged and we were offered the option for this to be reshipped or a refund. We chose to ask for the item to be reshipped, as it was exactly what we were looking for for our new home. Two weeks on and the delivery company are still waiting for receipt of the parcel. I have contacted customer services at Furnwise on multiple occasions, they are quick to respond with reassurance, but I feel like nothing is actually being done with regards to tracking the item and expediting it. We have received no actual information on where it is and currently out of pocket. We will be requesting a refund shortly and going to an alternative reliable company.
25 November 2022
Unprompted review
Reply from Furnwise
I want to begin by expressing our sincerest apologies for the unacceptable delay and inconvenience you have experienced in receiving your coffee tables. Your feedback is deeply concerning, and I want to assure you that we take this matter very seriously.
I fully understand your frustration, and I want to personally address this situation and rectify it as swiftly as possible. It's disheartening to hear that our initial attempt to reship the item has encountered further delays.
I assure you that we will immediately investigate the status of your order and work diligently to track its location. We will not rest until we have a clear understanding of where your coffee tables are and ensure that they are expedited to your location.
In the meantime, if you have any specific order details or tracking information, please share them with us so we can assist you more effectively. Your satisfaction is paramount, and we are committed to resolving this issue to your utmost satisfaction.
If you no longer wish to wait for the reshipment and would like a refund, please let us know, and we will process it promptly.
Once again, please accept our deepest apologies for this unfortunate situation. We value your trust in Furnwise, and we are determined to make things right for you.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Team Furnwise
BAD CUSTOMER SERVICE. I've noticed there are many similar…
I've noticed there are many similar customers with the same issues. Over promise, under achieve. Delivery been expected again and again, false promises from customer service, No solution offered.
The items weren't cheap, but unfortunately the customer service is.
24 November 2022
Unprompted review
Reply from Furnwise
Thank you for sharing your concerns and feedback regarding your experience with us. We deeply regret that you, along with other customers, have faced issues with our service that have caused frustration and disappointment. Please accept our sincerest apologies for any inconvenience this has caused.
We take your comments seriously and are committed to improving our service. Your feedback helps us identify areas in which we need to make significant changes to ensure our customers receive the level of service they deserve.
I want to assure you that we are actively addressing these issues internally. We are reviewing our processes, communication, and customer service procedures to ensure that we can meet our commitments consistently.
If you are still awaiting a resolution to your specific issue, please provide us with your order details, and we will investigate the matter thoroughly. We understand that this has been a frustrating experience for you, and we want to make it right.
Once again, I apologize for the inconvenience and frustration you've experienced. Your feedback is invaluable to us, and we hope to regain your trust in our company in the future.
Thank you for bringing these concerns to our attention.
Warm regards,
Team Furnwise
2 bar stools
I bought 2 bar stool’s . Unfortunately it didn’t say they wasn’t in stock when I paid for them. So did take around 6 weeks . When I got a email to say they had be despatched and the date they would arrive. They didn’t. Got in touch with customer services who were lovely on both times and sorted the problem. They arrived the next day. Box a bit of a mess but fortunately the stools were perfect.
21 November 2022
Unprompted review
Metal table lamp
Bought a metal table lamp. Looks just as good as the online pics! Price/Value very good and very speedy delivery, in good robust packaging.
1 November 2022
Unprompted review
Dark dax pendant lights
I bought some pendant lights for my kitchen. They took around a week to arrive. Now fitted in, I can say they are absolutely stunning lights They look as amazing as they do on the website. Well pleased with them.
21 November 2022
Unprompted review
Gorgeous Floor Lamp
I bought an industrial type floor lamp which when it came was even nicer than i thought it is a gorgeous Lamp , and looks amazing in my room , i would highly recommend this company their products are very sturdy and worth every penny.
16 November 2022
Unprompted review
Great Customer service from Furnwise.
Great customer service from Furnwise. I purchased 4 bar stools from Furnwise. I received a double order by error. Furnwise team were brilliant. No problem in returning the goods and arranging a refund. The team communicated at every stage and we’re quick to respond to any questions and give updates. I would definitely use Furnwise again and recommend them too
15 November 2022
Unprompted review
Quality
Despite some delays with shipping I will still give Furnwise full marks. Thier communications were great and the arm chairs we bought were super comfy, look great, as per online pictures and description. Couldn't be happier.
15 November 2022
Unprompted review
I have been chasing my order to no…
I have been chasing my order to no avail.
for over 5 weeks, I do not have my order and no idea when it is arriving. When I purchased my item, I received an order confirmation of dispatched within 3 days.
I am still chasing, via chat box and email.
15 October 2022
Unprompted review
Reply from Furnwise
Hello Karen,
This product is a service order so I was not able to ship it out to you earlier than today, I am sorry. Here are your tracking details: https://tracking.postnl.nl/track-and-trace/3SPMWB9407081-GB-CO10%200QQ
Expensive Returns That Never Arrive
Items arrived as expected but because this is a Dutch company the cost to return the item was £19.95. With the original shipping cost I lost over £25 on an item I couldn't use. The customs documentation required to return the item is complicated and the instructions provided are incomplete. These forms should be filled out by Furnwise and not the customer as a mistake can result in lost items and no refund. Too much opportunity for the customer to lose their money entirely.
Update: 10/02/2023 The company said they did not receive the package from me, and said they couldn't track it even though I used THEIR pre-paid forms and label. So, I have lost my money. Definitely not a good experience!
12 November 2022
Unprompted review
Reply from Furnwise
Hello Simon,
Thank you for taking the time to write this review.
Our returns indeed cost 19,95GBP. This is cheaper than returning it yourselves via the post office, so this is a service we deliver. This has nothing to do with the shipping costs you pay when ordering. We are taking care of all the paperwork, import tax, and fee's so that you as our customer do not have to pay for anything else than the product.
Furthermore, we always provide all the information that you need to fill in the returnlabel. The reason it is not filed out by us is that that is physically impossible for us due to the C23 form.
Also, there is almost no opportunity for the customer to lose their money, because we stay in contact, and we refund the money as soon as we receive proof of postage.
I hope this clarifies.
Kind regards,
Brooke - Team Furnwise
Happy customer
I had been looking for ages for green bar stools and the ones from Furnwise looked like they would be just what we wanted. We brought 3 and they are fantastic the colour is just what we wanted. They are very comfy and look good in our kitchen would definitely order from Furnwise again.
Service was great and they are very helpful 😃
11 November 2022
Unprompted review
I had really high hopes for this…
I had really high hopes for this company, ordered two gold side lamps and a three ringed gold centre light.
One side lamp arrived in perfect condition. The second lamp was all scratched and bent, Furnwise offered to replace no problem but the replacement lamp received is not fully covered in gold and therefore no use, I have contacted to request a refund as will now only keep the one lamp.
The three ring centre light is bent out of shape, again I have requested a replacement and am still waiting two weeks later - cancelled my electrician twice.
No phone number attached and I am now awaiting a three ring light replacement and a refund for a side lamp. If I don’t here over the next few days I am going to request refund via VISA for the whole order as one side lamp is no use - super disappointed wish I’d never used this company.
4 November 2022
Unprompted review
Reply from Furnwise
Hello Karen,
Thank you for taking the time to write a review.
We are very sorry to see you had this experience with us. We have tried to resolve this for you by sending you new products. You have as we speak, received back the full amount of your order without having to return something, and you can of course keep the lamp that was in good condition actually.
Please contact our customer service team when you have any further questions!
Kind regards, Brooke - Team Furnwise
Bloody awful service and bloody awful…
Bloody awful service and bloody awful people! ... ordered 3 stools back 23rd August 2022 (stools showing in stock) ...having heard absolutely nothing from them in terms of delivery - we chased in September by email only to be told these 'weren't in stock' (surprise) but they would be back in stock by 7th October 2022; 4 working days later they would be delivered .... checked again 24th October (because again NOTHING from the supplier) .. chased again 28th October - and surprise they're not in stock ... shocking experience; shocking customer service .. order now cancelled and gone to a reputable service provider. Little word of advise - don't ever advertise 'excellent customer service' or you'll be taken to Trading Standards!!!!!
1 November 2022
Unprompted review
Reply from Furnwise
Hello Tina,
Thank you for taking the time to write this review. We are sorry to see that you have experienced this! We are also sad that you personally attack our team. Furthermore, we have tried to help you, and offered you multiple solutions.
Please contact our customer service team if you wish to discuss this matter, It would be highly appreciated!
Kind regards, Brooke - Team Furnwise
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