I ordered the Colossal Curvy Clawer in March of 2025. Unfortunately, I did not try to assemble it until I relocated to Portugal in June. When I tried to put it together, I discovered that the hardware... See more
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See what reviewers are saying
Bought the automatic litter box and the scratching post - both are my cat's favorite now. The litter box is definitely worth the money. Wait time of the scratching post is a bit long though but their... See more
This cat tree is beautiful - the best one I've ever seen. It fits perfectly in the corner of my living room. It took over a month to arrive, which was frustrating, but their customer service was great... See more
I ordered the elevated glass cat bowl on two separate occasions. Both times my order arrived quickly and the product was exactly as expected. I would say the quality of the product is great and the p... See more
Company details
Written by the company
An award-winning brand with modern cattitude!
Contact info
13920 CITY CENTER DR STE 235, 91709, CHINO HILLS, United States
- help@furrytail.net
- furrytail.net
3.1
Average
82 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is scamming customers
This company is scamming customers. I reached out several times asking to cancel no response.
16 November 2023
Reply from Furrytail
Dear Valued Customer,
Thank you for reaching out to us again on Trustpilot. We are deeply concerned to hear about your negative experience with our company. We take all customer concerns very seriously and want to assure you that we are not intentionally scamming or misleading anyone.
As a new brand, we are still working to refine our processes and provide the high level of service that our customers expect and deserve. The delayed response you received is unacceptable, and we have already taken steps to improve our customer service response times to within 1 business day.
If you have attempted to cancel an order and have not received a response, please reach out to our customer service team at help@furrytail.net. We will be happy to look into your specific situation and work with you to resolve any outstanding issues in a fair and transparent manner.
Your satisfaction is of the utmost importance to us. We value your business and feedback, as it helps us to continually enhance our products and services. Please let us know how we can make this right. We are committed to regaining your trust and providing you with a positive experience going forward.
Best regards,
Customer Service Team
Furrytail
Perfect Dish
The cat food dish is more elevated than our previous one and definitely gets style points
1 November 2023
Half of my order hasn’t shipped and…
Half of my order hasn’t shipped and none of their “contact” methods are legit. They stole my money.
20 October 2023
Reply from Furrytail
Dear Valued Customer,
We are deeply concerned to hear about your unsatisfactory experience with our company. As a new brand, we are committed to providing the highest level of service and transparency to our customers, and we take any allegations of wrongdoing very seriously.
Please accept our sincere apologies for the delayed response and any issues you have faced with your order. This is unacceptable and not in line with the standards we strive for. We understand your frustration and the feeling of having your money taken without receiving the full order.
We would like to work quickly to resolve this matter to your satisfaction. Could you please provide us with more details about your order, including the order number and any other relevant information? Our customer service team at help@furrytail.net will prioritize your case and do everything in their power to either ship the remaining items or provide you with a full refund.
We value your business and feedback, as it helps us to identify areas for improvement. Please know that we are committed to addressing this situation swiftly and transparently. We hope to have the opportunity to regain your trust and provide you with a positive experience going forward.
Best regards,
Customer Service Team
Furrytail
Strainer wont attach
Strainer wont attach, worthless without. Haven't heard back from furrytail.
22 October 2023
Reply from Furrytail
Dear Valued Customer,
Thank you for reaching out to us again on Trustpilot. We are very sorry to hear that you are still experiencing issues with your order and have not received a response from our team.
As a new brand, we are committed to providing the best possible products and customer service. However, it is clear we have fallen short in your case, and for that we sincerely apologize.
Please know that we take all customer concerns very seriously. Could you please provide us with more details about the specific issue you are having, including the order number and details about the strainer that is not attaching properly? Our customer service team at help@furrytail.net will make this a top priority and work quickly to resolve the problem to your satisfaction.
We value your business and feedback, as it helps us to identify areas for improvement. Please let us know how we can make this right. We are dedicated to ensuring you receive the high-quality products and service you deserve. We look forward to hearing from you and finding a solution.
Best regards,
Customer Service Team
Furrytail
Excellent product and customer service
21 October 2023
The products are well made and high…
The products are well made and high quality! Love them!
27 May 2023
No updates on shipping
21 May 2023
Reply from Furrytail
Dear Valued Customer,
Thank you for taking the time to share your feedback on Trustpilot. Please accept our sincere apologies for the delayed response to your inquiry. We regret that we were unable to provide you with a timely update.
If the issue you mentioned is still unresolved, I encourage you to reach out to our support team at help@furrytail.net. We will be happy to review the details of your order and work with you to find a reasonable solution.
We understand the importance of keeping our customers informed, and we are committed to improving our communication going forward. Your feedback is invaluable, and it will help us enhance our processes to better serve you and all of our customers.
Please let us know if there is anything else we can do to assist you. We value your business and look forward to the opportunity to make this right.
Best regards,
Customer Service Team
Furrytail
This is my second purchase
16 March 2023
One of my kitties uses this cat bed…
One of my kitties uses this cat bed daily and the other not so much. Was easy to assemble but needed to also view a YouTube video. The assemble kit includes screws and a screw driver.
14 March 2023
Still haven't received order
Still haven't received order, messaged the company and nobody messaged me back.
22 February 2023
Reply from Furrytail
Dear Valued Customer,
Thank you for taking the time to share your feedback on Trustpilot. Please accept our sincere apologies for the delayed response to your inquiry. We regret that we were unable to provide you with a timely update.
If the issue you mentioned is still unresolved, I encourage you to reach out to our support team at help@furrytail.net. We will be happy to review the details of your order and work with you to find a reasonable solution.
We understand the importance of keeping our customers informed, and we are committed to improving our communication going forward. Your feedback is invaluable, and it will help us enhance our processes to better serve you and all of our customers.
Please let us know if there is anything else we can do to assist you. We value your business and look forward to the opportunity to make this right.
Best regards,
Customer Service Team
Furrytail
My cat Ringworm loved his new Throne!!!
My cat loved his new throne. Hes been on it most of the time and hes every single seconds of it. I definitely recommend this product to any feline owners.
3 February 2023
Love the fluted elevated cat bowls
Love the fluted elevated cat bowls - so pretty. Thank you
2 February 2023
Hello the cat waterer i received didn't…
Hello the cat waterer i received didn't have a plug in....we needed to find an additional part (electric plug) in order to get it going. It also doesn't stay lit up - like the prior one we had did & it also doesn't have the sponge in the pump anymore, not sure if the design changes are for the better or not, just turned in on the other day. If in fact they are improvements - then we will be fine with it. the last one we ordered from you only lasted about a year...
12 January 2023
Reply from Furrytail
Dear valued customer,
We sincerely apologize for the very delayed reply. We deeply regret any inconvenience this may have caused you.
To address your concerns, we kindly request you to contact our customer support team at help@furrytail.net. Once we have received your email and reviewed your order information, we will promptly provide you with a suitable resolution.
Thank you for your understanding and patience. We value your feedback and strive to ensure a positive experience for all our customers.
Best regards,
Customer Service Team
Furrytail
Fast shipping, nice quality products
I ordered the elevated glass cat bowl on two separate occasions. Both times my order arrived quickly and the product was exactly as expected. I would say the quality of the product is great and the price is reasonable for what you're getting. I haven't been able to find other options for elevated cat bowls that look this nice so I am very happy with my purchase.
I can't vouch for any of their other products but I would trust that they are as advertised.
5 January 2023
Raised Glass Cat Bowls
I ordered two of the two-piece raised glass cat bowls; they had all the features I had been looking for for our Bengals. They arrived exquisitely packaged and intact! I had used them successfully for a few days.
Then yesterday, as I was ready to wash one of the bowls I noticed that the shallow bottom piece was not evenly seated in the bottom of the bowl. I was not able to remove it. I also noticed there was moisture trapped in the bottom cavity of the bowl. I tried soaking the bowl in hot water. I tried squirting Dawn into the interface of the bowl and the bottom tray. Ultimately, I tapped the bottom of the tray on the counter, and sure enough the bowl cracked. Up until then I had not detected any "out-of-roundness" in any of the pieces, but something was making a vacuum and/or preventing me from separating those two pieces of glass, such that I could clean them. So, I am left with only one good bowl, and two cats.
26 December 2022
The box was received in about a week or…
The box was received in about a week or so. The kicking out of the box of kitty litter has stopped. We are all quite relieved. The large size is appreciated too. I sent one to my relative, who just adopted 2 cats.
1 December 2022
December 10 - Difficult
December 10. I received the order of 3 items. Opened one and found missing screws and the item is poorly constructed. 2 boxes are unopened and I have tried on numerous occasions to contact them about returning the items. No luck. They are difficult to reach.
10 December 2022
Reply from Furrytail
Dear Valued Customer,
Thank you for taking the time to share your feedback on Trustpilot. Please accept our sincere apologies for the delayed response to your inquiry and for the issues you have experienced with your order.
I am very sorry to hear that one of the items you received was missing parts and was poorly constructed. I can certainly understand your frustration in trying to reach us about returning the unopened items. We strive to provide a seamless customer experience, and it is clear we have fallen short in this instance.
Please feel free to reach out to our support team at help@furrytail.net. We will review the details of your order and work with you to find a satisfactory resolution, whether that involves a replacement, refund, or other remedy. Customer satisfaction is of the utmost importance to us, and we are committed to making this right.
We value your business and appreciate your patience and understanding as we work to address this matter. Please let us know how we can assist you further.
Best regards,
Customer Service Team
Furrytail
Beautiful Bowl
Love this bowl! So pretty and nice quality. I got it for small dog but he’s a bit of an aggressive eating so given the round bottom and the shallowness, he would make a complete mess so I’ll be using it as a water bowl :)
7 November 2022
Loving the new litter box
3 November 2022
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