Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady that helped me - Chloe Brennan was so helpful and sympathetic in my situation. She was as helpful as she could be and gave me some great advice on the next steps I need to take in resolving m... See more
Company replied
We had received multiple bills from an energy supplier who was attempting to charge us whilst we had signed up with FusedBills. Dan M answered my call, and took the time to read through the case not... See more
Company replied
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed to make a last minute change…
I needed to make a last minute change to my account details and Erica was amazing. She had everything sorted in minutes, the process couldn’t have been easier. Thanks Erica!!
30 April 2026
Unprompted review
Reply from Fused
Hi Leigh,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Jasmin M dealt with me today 5 ⭐️
Jasmin M dealt with me today and she was amazing she dealt with my problem straight away. She was very quick to respond and got us to a great solution that worked for both of us.
Thank you again Jasmin :)
28 April 2026
Unprompted review
Reply from Fused
Hi Shaun,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Excellent customer service
28 April 2026
Unprompted review
Reply from Fused
Hi Bello,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Stace is fantastic
Staff are always fantastic and quick to help. Stace who I spoke with today was kind and helpful. Brilliant team all round
24 April 2026
Unprompted review
Reply from Fused
Hi Bryher,
Thank you for the brilliant 5 star! We really appreciate the feedback! It's great to hear Stace was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Amazing service from Scarlet
I was assisted by a lovely lady named Scarlet, she was very helpful in keeping me calm as she was so polite and very quick with everything she helped with, thank you !
24 April 2026
Unprompted review
Reply from Fused
Hi Corey,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Scarlet was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
There was a small glitch with the dashboard
There was a small glitch with the dashboard, and I called to get it sorted, and Liam G was extremely helpful and also funny, and we got the problem sorted in no time!
20 April 2026
Unprompted review
Reply from Fused
Hi Ava,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Thanks to Jasmin for helping me adjust…
Thanks to Jasmin for helping me adjust my contract, very kind and helpful
15 April 2026
Unprompted review
Reply from Fused
Hi Liam,
Thank you for the brilliant 5 star! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Dan M made it nice and easy
Dan M made it nice and easy. Lovely guy and good interaction
14 April 2026
Unprompted review
Reply from Fused
Hi Kye,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Dan M was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great Service!
Had a phone call from Samuel Gillespie about starting a new package with my renewed lease. He was super helpful and friendly and really took the time to explain all the things I didn’t or understand. Can’t recommended him enough! Also he was funny which always helps :D
14 April 2026
Unprompted review
Reply from Fused
Hey Antonia,
Thank you for taking the time to leave such a fantastic review for Samuel.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
In the process of renewing my contract…
In the process of renewing my contract with Fused for next year. 10/10 help from the team there. Super great at communicating what they can offer me and helping me to understand what I'll need for the house. Sorted everything with Sam, top class guy and superb salesman. Can tell he has all the skills and qualities to make a strong career.
8 April 2026
Unprompted review
Reply from Fused
Hi George,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Sam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Amazing customer support
Amazing customer support! Brandon was a great help sorting out our bills package
27 March 2026
Unprompted review
Reply from Fused
Hi Izzy,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Super friendly and informative
Fused has been a very reliable company to use! All the staff I have had the pleasure of speaking with have been extremely friendly and helpful in every way. Brandon, who I had the delight of speaking with has been very quick to respond, gave very reasonable alternatives and thoroughly explained how everything works in an approachable way, all while being very kind and welcoming. I feel comfortable knowing who I am relying on next year, especially with how transparent they have been with what they offer and they're flexibility.
25 March 2026
Unprompted review
Reply from Fused
Hi Emily,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Booked a quote online which was very…
Booked a quote online which was very straightforward then received a follow up call from Brandon. He was super friendly and helped go over everything in details and answered all of my questions thoroughly. Nothing but kind words from me.
26 March 2026
Unprompted review
Reply from Fused
Hi Indraja
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
The best shared bills site
This is by far the best deal and the easiest website to use for my student bills. You only worry about your payments and they’re so helpful when you have a query. If I ever share bills again I will 100% be using Fused!
16 March 2026
Unprompted review
Reply from Fused
Hi Liv,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
brandon was amazing
brandon was amazing - it’s my first time sorting bills out and he explained everything so well to me. he made me feel like i actually knew what i was doing and he was honestly so sweet and friendly! xx
9 March 2026
Unprompted review
Reply from Fused
Hi Elian,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I have just connected with Dan and I…
I have just connected with Dan and I found Dan very friendly to discuss the problem.
7 March 2026
Unprompted review
Reply from Fused
Hi Aishwarya,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Payment date changed
I needed help changing my payment dates and Hayley helped me to that, I'm very thankful
3 March 2026
Unprompted review
Reply from Fused
Hi Lemmy,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great customer service
Isabelle helped me through a transaction, she was very lovely and informative. She made it into a very quick fix for me, great help.
2 March 2026
Unprompted review
Reply from Fused
Hi Bethany,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Isabelle was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Stacie G was super helpful and very…
Stacie G was super helpful and very fast with getting me what I needed from Fused.
28 February 2026
Unprompted review
Reply from Fused
Hi Matilda,
Thank you for taking the time to leave such a fantastic review for Stacie G.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
My energy-bill angel!
Stacie helped me through a difficult tenancy and bills situation and even made sure to check in personally when I told her about my disputes. Real-people helping real people will forever be the best choice, thank you Stacie for helping me to understand how my payments work as a first time renter!
27 February 2026
Unprompted review
Reply from Fused
Hi Marianne,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
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