Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady that helped me - Chloe Brennan was so helpful and sympathetic in my situation. She was as helpful as she could be and gave me some great advice on the next steps I need to take in resolving m... See more
Company replied
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
From start to renewal the experience with Fused has been really good. They are very user friendly with a very clear web site and dashboards but just as important incredibly responsive via phone, t... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Daniel was very helpful. Answered all my queries within an instant and gave clear information. Would recommend this service to a friend
5 January 2026
Unprompted review
Reply from Fused
Hi Ayodeji,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Excellent customer service
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sorted out all issues within 3 minutes! Thanks so much
5 January 2026
Unprompted review
Reply from Fused
Hi Amelia,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Online Support
Needed some assistance via the online chat support. Ronan made the experience easy and stress-free whilst being polite the entire time, couldn’t thank them enough! 🤩
2 January 2026
Unprompted review
Reply from Fused
Hi Izabella,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Ronan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Isabelle was really helpful and got to…
Isabelle was really helpful and got to the bottom of my problem really efficiently. Thank you Isabelle!
30 December 2025
Unprompted review
Reply from Fused
Hi Lily,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Isabelle was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Because I liked the quality of service.
27 December 2025
Unprompted review
Reply from Fused
Hi Siroj,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Erica
Erica, or idk who but the person who was in touch with me. Was great.
22 December 2025
Unprompted review
Reply from Fused
Hi Xojiakbar,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great service and super chat experience
I used the chat box to find out about this service because although I’ve been a student Landlord for 20 years I only recently heard about this service. Jack was really helpful and answered all of my questions easily, quickly and with knowledge. Jack even did a quote for me. Now I can make an informed decision about how much rent is reasonable and competitive to charge to my new students and they can pay their utility bills themselves which will remove a huge burden from myself. A big thank you to Jack for taking the time to explain everything to me and set up a quote to make it possible.
19 December 2025
Unprompted review
Reply from Fused
Hi Avril,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jack was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Amazing Service
Would highly recommend- the service is great, especially Hayley who has answered all our questions quickly. Thank you so much for all your help!
18 December 2025
Unprompted review
Reply from Fused
Hi Zoe,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Hidden charges & FALSE REPLY
UPDATE: Ignore the response from Fused. They were lying & DIDN'T GET IN TOUCH to investigate the issue
Fused added a £15 per person 'cancellation' fee 5 months after our package had ended, claiming that it was coming from one of the individual service companies & acknowledging that we hadn't been warned. Regardless, I was told that if I didn't pay my details would be forwarded to a debt collector. They gave the option to request an official query be opened, but I shouldn't need to go out of my way to avoid paying an undisclosed fee or else face legal trouble. If you're thinking about using Fused; don't. They clearly operate on a business strategy of scamming students.
11 December 2025
Unprompted review
Reply from Fused
Hi there,
We are very concerned to read your review regarding an undisclosed £15 per-person fee applied five months after your tenancy ended, and the threat of debt collection.
We take allegations of unexpected fees and misleading practices very seriously.
To properly investigate this charge, the communication history, and your specific contract terms, we need to gather more details about your account in order to locate your details
We have requested further information via Trust Pilot so that we can complete a full account review and resolve the issue.
Please check your private messages or the email associated with your Trustpilot review for our request.
We look forward to resolving this matter quickly and fairly.
Best Regards,
Fused Bills
Customer service
I had some issues with one of the companies by bills were under, I contacted one utility and spoke to Jasmin M, she was nothing short of amazing. Listened to the issues and resolved them within 24 hours. Had fantastic communication throughout. I cannot thank her enough
10 December 2025
Unprompted review
Reply from Fused
Hi Tara,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Excellent customer service from Hayley
Excellent customer service from Hayley - really helpful and was very efficient at helping us solve our problem. Thanks Hayley!
5 December 2025
Unprompted review
Reply from Fused
Hey Tristan,
Thank you for taking the time to leave such a fantastic review for Hayley.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Reply from Fused
Hi Isabelle,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Owen was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Stacie provided excellent customer…
Stacie provided excellent customer service and resolved my problem very efficiently !
3 December 2025
Unprompted review
Reply from Fused
Hi Taylor,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Maisy was lovely man
Maisy was lovely man. Really helpful and and resolved issue very quickly.
28 November 2025
Unprompted review
Reply from Fused
Hi Harry,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Maisy was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Spoke to Sid on the phone
Spoke to Sid on the phone, he was extremely helpful and polite in helping me resolve my issue. Thank you!
27 November 2025
Unprompted review
Reply from Fused
Hey Zoe,
Thank you for taking the time to leave such a fantastic review for Sid.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
I spoke to Sid over the phone
I spoke to Sid over the phone, he was very kind and incredibly helpful regarding my questions and issues i was facing. Very good customer service experience !
20 November 2025
Unprompted review
Reply from Fused
Hi Amanee,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Sid was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I couldn’t have had a better experience…
I couldn’t have had a better experience with Fused Bills. I received an extremely helpful phone call from Brandon who made the process straightforward and clear. Fantastic service.
20 November 2025
Unprompted review
Reply from Fused
Hi Evie,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Lovely folks, can’t recommend enough
Since we first setup the package with them last year we’ve had nothing but lovely support from Jack back then and when having any questions or concerns their support have always been lovely, such as Jasmin today who quickly helped explain something to me, lovely folks :)
20 November 2025
Unprompted review
Reply from Fused
Hi Brandon,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear both Jack and Jasmin were able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Spoke to Liam G on the phone today who…
Spoke to Liam G on the phone today who was very friendly and helpful, making a phone call that I had been putting off a much better experience! He helped me sort out a crossover of bills payment and made it very easy to understand what the problem was! Thankyou
19 November 2025
Unprompted review
Reply from Fused
Hi Anaya,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Erica was really welcoming and nice…
Erica was really welcoming and nice…. Had a complaint and she really helped out a lot
17 November 2025
Unprompted review
Reply from Fused
Hi Mmesoma,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.