Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady that helped me - Chloe Brennan was so helpful and sympathetic in my situation. She was as helpful as she could be and gave me some great advice on the next steps I need to take in resolving m... See more
Company replied
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
From start to renewal the experience with Fused has been really good. They are very user friendly with a very clear web site and dashboards but just as important incredibly responsive via phone, t... See more
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Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for the help Liam G :)
8 September 2025
Unprompted review
Reply from Fused
Hi Jamie,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Liam G. was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Callum from Fused was extremely helpful…
Callum from Fused was extremely helpful and kept us informed very well especially as it can be a bit of a complex process.
They sorted our package out very quickly.
8 September 2025
Unprompted review
Reply from Fused
Hey Amelie,
Thank you for taking the time to leave such a fantastic review for Callum.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Liam G was great he answered all the…
Liam G was great he answered all the questions I had with quickly and efficiently.
8 September 2025
Unprompted review
Reply from Fused
Hi There,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Liam G. was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Stacie was amazing and helped me out…
Stacie was amazing and helped me out with all my enquiries:)
6 September 2025
Unprompted review
Reply from Fused
Hey Angelina,
Thank you for taking the time to leave such a fantastic review for Stacie.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Stacey was super super lovely and…
Stacey was super super lovely and helpful
6 September 2025
Unprompted review
Reply from Fused
Hi Emily,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Stacey was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Super speedy and helpful customer…
Super speedy and helpful customer service.
6 September 2025
Unprompted review
Reply from Fused
Hi Sofija,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Amazing customer service
Stacie was very attentive and a big help today. She ensured that i knew all the details regarding my call and was very professional. She made sure i knew if i needed anything else to give them a call.
6 September 2025
Unprompted review
Reply from Fused
Hey Ebony,
Thank you for taking the time to leave such a fantastic review for Stacie.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Brandon was great help. Do not get Broadband through Fused.
Brandon is the only reason this review is remotely positive. Brandon deserves 5 stars, FusedBills deserves nothing!!
DO NOT GET BROADBAND THROUGH FUSED.
Business broadband was sent to our student residence, as a mistake or a purposeful mishap I do not know. But we were battled by a customer service man who insisted not to cancel otherwise we would face a cancellation payment which would be the equivalent of paying for the whole year. Despite being well within the 14 days ‘cooling off period’ in which we can cancel the payment to a broadband we can’t use. Liam insisted that within the T&C’s we would have to pay a penalty for cancelling, despite the Virgin Media manager we spoke to in person telling us otherwise.
Discrimination to students.
Thanks so much Brandon for getting us the help we needed and going out of your way to provide the actual rightful cancellation of the broadband free of charge.
Brandon deserves a pay rise and is always amazing help to talk to on the phone.
5 September 2025
Unprompted review
Reply from Fused
Hi Monica,
I'm really glad Brandon was able to help you. I have requested more information so that we can look into this further for you.
Thanks,
Fused Bills
Had a problem which was solved in a 5…
Had a problem which was solved in a 5 minute call. Happy with the service :)
5 September 2025
Unprompted review
Reply from Fused
Hi Natasha,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Hayley, Jasmin M & Co.
Hayley, Jasmin M, and other support team members have been super helpful sorting out or wifi box issue! they were very apologetic and communicative throughout :)
21 August 2025
Unprompted review
Reply from Fused
Hi Whitney,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Hayley and Jasmin were able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Pushy and Impossible to cancel
The company bombarded with emails to pressure us to sign up. When we decided to back out, they emailed saying to book in a phone call appointment, they never called. I emailed and called and was on hold for 30 minutes the next day just to unhelpfully reply saying to book another appointment (none outside of working hours). They have made it incredibly difficult to cancel. (All except Theohari Walker who was very helpful).
5 September 2025
Unprompted review
Reply from Fused
Hi Millie,
I'm really sorry to hear that you found it difficult to cancel your package. We do have a specialised team to close packages down, and it's the busiest time of the year for us which is why we have higher wait times than normal, but it's disappointing to hear that you didn't receive your callback. I will pass your feedback on so that we can use it to help improve our service going forwards.
Thanks,
Fused Bills
My flatmate and I have been with fused…
My flatmate and I have been with fused for the past year and the support we have received has been absolutely top notch. I never normally leave reviews either good or bad, but the costumer service we have received over the past year has just been so great! From the start we were always able to talk to somebody over the online agent, phone or email with quick responses and easy routes to fix any problems. We never felt that we were being hounded for payments and the price we were quoted never deviated. A big shoutout to Beth, as at the end of our tenancy we needed to extend our package by a few days which was done by her without a second thought and so kindly dealt with, it was just simply added to our account as a one off. Even when we didn’t receive our sign up offer straight away, one phone call and the money was in my account the next day, which is not the typical treatment you would receive from many other companies. All in all I would and have recommended fused to many students, graduates and professionals who want super service and an easy and excellently priced bills package. Many thanks Fused team B&K
4 September 2025
Unprompted review
Reply from Fused
Hi Bradley,
It is truly wonderful to read reviews that our customers leave, thank you for taking the time to write us one. We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
More bad news: follow up from my bad Review on 22/08/25
Following up from my bad Review of Fused 22nd August 2025 about the service we had from them for the year from July 2024 -June 2025.
Fused replied to that Review asking for information. Sounded good, didn't it?
But since we gave them that information...nil, zilch, nada.
They have not been in touch.
Conclusion: They recognise that they owe us ~£600 but would rather keep our money.
Don't trust this company.
The salespeople are very sweet on the phone. But when you have a problem suddenly it's all fake promises and "it's not our fault".
1 July 2025
Unprompted review
Reply from Fused
Hi There,
I am sorry to hear that you haven't heard back. I have requested further information so we can reach out to you to discuss this further.
Kind Regards
Fused
I had an issue with bills and Katie was…
I had an issue with bills and Katie was so understanding and helpful with the whole thing, I’m very grateful for her service!!
3 September 2025
Unprompted review
Reply from Fused
Hi Thalia,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Katie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Staff are lovely and helpful
Staff are lovely and helpful! I spoke to Liam G. Only dropped a star because of the wait time to speak with somebody tends to be over 20 minutes. Other than that fused have been great so far!
3 September 2025
Unprompted review
Reply from Fused
Hi Genevieve,
Thank you for the brilliant 4-Star review! We really appreciate the feedback and we appreciate your patience!
Summer is a very busy time for Fused Bills, so wait times can be longer than normal. It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Called up with some queries
Called up with some queries! Hayley from fused bills was lovely and super efficient!
3 September 2025
Unprompted review
Reply from Fused
Hi Genevieve,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great customer service from Beth
Beth was incredibly helpful with answering my queries and resolving issues that I had, explaining anything I had to do without making it complicated. Definitely one of the better customer services I've received.
2 September 2025
Unprompted review
Reply from Fused
Hi Ashraf,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Just a quick review to say that the…
Just a quick review to say that the prices are good and the helpline is actually helpful- Shoutout to Beth for helping solve issues quickly
2 September 2025
Unprompted review
Reply from Fused
Hi there,
Thank you for the brilliant 4-Star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great customer service from Beth
Great customer service from Beth! Quick to help resolve my issue
2 September 2025
Unprompted review
Reply from Fused
Hi Lucian,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I had to call about issues w payment…
I had to call about issues w payment and was on the phone w Liam G who was utterly wonderful. sorted everything out in under 5 minutes. he was amazing
2 September 2025
Unprompted review
Reply from Fused
Hi N,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
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