I bought a tower fan from Fust. The pricing was quite competitive, compared to other sellers. The delivery was super fast without additional charges, arrived home the very next day. The fan works well... See more
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See what reviewers are saying
I ordered a fan online with indicated delivery time within a week. Waited for three weeks without any success. Contacted the store par email to check the current status. No response. Then contacted th... See more
I ordered a portable air conditioner from Fust's online shop. My order was confirmed, and payment was taken immediately. After several days, I was informed that the delivery would be delayed. A fe... See more
Excellent service at Fust Chavannes-de-Bogis. Our washing machine broke down and Andy Carpaye helped us quickly choose a new one. He was very helpful, professional, and even helped us take it to the c... See more
Company replied
Company details
Contact info
Industrie Haslen 3, 9245, Oberbüren, Switzerland
- +41 71 955 50 50
- info@fust.ch
- fust.ch
3.3
Average
8k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Extremely fast delivery.
31 May 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your 5-star rating.
We are very pleased to learn that everything went optimally and that you are satisfied with our service.
Kind regards
Your Fust Team
Reply from Fust
Dear Client
Thank you for your positive review.
We are pleased to hear that you are satisfied with the processing of your order.
Kind regards
Your Fust Team
Super simple order and fast delivery
18 April 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
It’s a very powerful loudspeaker
It’s a very powerful loudspeaker. Also stylish and compact. Perfectly covers the space of the sporthall.
4 April 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
I ordered my sewing machine on…
I ordered my sewing machine on Wednesday, and it was delivered as promised the next day.
30 March 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
Perfect
precise description, easy to order, and quick delivery aswell. completely satisfied
27 March 2023
Unprompted review
Reply from Fust
Dear Client
We would like to thank you very much for the nice feedback and we are glad that everything worked out as expected.
Kind regards
Your Fust-Team
Reply from Fust
Dear Client
We would like to thank you very much for the nice feedback and we are glad that everything worked out as expected.
Kind regards
Your Fust-Team
Amazing experience!
Amazing experience!! They were so nice, it was a real pleasure, I will definitely be back!!
23 March 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
The order was smoothly executed
The order was smoothly executed and the ability to track the order and email reports about delivery were outstanding
23 March 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust Team
Very interactive online service and…
Very interactive online service and fast delivery. The items I about are more than I expected. Well done Fust!
24 March 2023
Unprompted review
Reply from Fust
Dear Client
thank you very much for your positive evaluation.
We look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
Very happy with the purchase
The delivery time was amazing. It was delivered just when indicated and with great care. The products as just as described in the web site. I am delighted with the purchase and the quality price ratio I've found in Fust
19 March 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
Next day delivery to the door!
Next day delivery to the door; time saving and reliable as always.
I can always rely on Fust!
18 March 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive evaluation.
We look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
I ordered a printer from them
I ordered a printer from them, but it was a black and white laser printer and I needed colour. I didn't realise it was the wrong one until I'd opened it. So, we called customer service to find out what to do, and they said if it hadn't been used we could return it to one of their stores and we'd get a full refund. Okay, great. So we took it to their store at Lyssach Center and we were told it was fine but they couldn't deal with it due to technical difficulties with the computer system. So, we went to the Fust in Schonbuhl and we were told it was fine, we could get a full refund, but we needed to come back as the guy couldn't figure it out on the computer. I asked if they had the printer I wanted and was told they didn't. So, I ordered the new printer I needed online and went back to Fust the next day for my refund (now this Fust is almost half an hour away from us, so each time it's over an hour journey. Various weird things happened next, I was told to bring in the new printer and the one I wanted to return. Not just the one I was returning. Then I was told I would need to pay the difference between them to get the refund. So, I paid the difference. I was told the refund would be coming within 2 weeks, that was over 3 weeks ago. Still nothing. Just weird ways of operating and not actually handling it. Still waiting for over 400 CHF back from them.
I'm happy to say they contacted me after the review here and sorted it out with 1 working day, and the refund came in. Thank you.
17 February 2023
Unprompted review
Reply from Fust
Dear Client
We regret the negative experience you had in connection with your purchase and apologize for any inconvenience.
So that we can process your request as quickly as possible and find a solution together with you, one of our competent sales consultants will contact you directly shortly.
Thank you very much for your patience.
Kind regards
Your Fust-Team
I'm incredibly disappointed with this…
I'm incredibly disappointed with this company (DYSON). They haven't refunded my 800CHF despite promising to do so for the past seven months. Every time I call, their agents tell me to wait until next week. It's unacceptable and has left me feeling helpless. I won't be purchasing any products from this company again.
orgnial purcahse was done via FUST but no one cear
16 March 2023
Unprompted review
Reply from Fust
Dear Client
We are very sorry to learn that you are not satisfied with your shopping experience. We sincerely apologize for the inconvenience caused.
Your experience does not meet our standards and certainly not the quality you should expect from Fust. We greatly appreciate your constructive feedback and will use it to further optimize our customer service. Thank you for your honest opinion.
Kind regards
Your Fust Team
EXCELLENT AS USUAL…
11 March 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
Quick and all as expected
7 March 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive evaluation.
We look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
Good selection
Good selection, happy with my new water cooker. Fast delivery.
5 March 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
Good service
Good service. Wide choice of products. Flexibility. Timely delivery.
23 February 2023
Unprompted review
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
Reply from Fust
Dear Client
Thank you very much for your positive review and we look forward to having you as one of our valued customers in the future.
Kind regards
Your Fust-Team
all round excellent
Great product range, prices and next-day delivery reliable
14 February 2023
Unprompted review
Reply from Fust
Dear Client
We would like to thank you very much for the nice feedback and we are glad that everything worked out as expected.
Kind regards
Your Fust-Team
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