I bought a tower fan from Fust. The pricing was quite competitive, compared to other sellers. The delivery was super fast without additional charges, arrived home the very next day. The fan works well... See more
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I ordered a fan online with indicated delivery time within a week. Waited for three weeks without any success. Contacted the store par email to check the current status. No response. Then contacted th... See more
I ordered a portable air conditioner from Fust's online shop. My order was confirmed, and payment was taken immediately. After several days, I was informed that the delivery would be delayed. A fe... See more
Excellent service at Fust Chavannes-de-Bogis. Our washing machine broke down and Andy Carpaye helped us quickly choose a new one. He was very helpful, professional, and even helped us take it to the c... See more
Company replied
Company details
Contact info
Industrie Haslen 3, 9245, Oberbüren, Switzerland
- +41 71 955 50 50
- info@fust.ch
- fust.ch
3.3
Average
8k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Supper Service.
22 July 2022
Unprompted review
Reply from Fust
Grüezi Herr Cantos,
besten Dank für Ihre positive Bewertung.
Wir freuen uns, Sie auch in Zukunft zu unserer geschätzten Kundschaft zählen zu dürfen.
Freundliche Grüsse
Ihr Fust-Team
Never received the iPhone I ordered!
This company is a joke. I ordered an iPhone, the website said it will be ready to collect between 20.06 and 27.06. Didn't hear anything even after the due date, so on the 08.07 eventually wrote an e-mail to ask what is happening with the order. Never got an answer. Wrote another e-mail, no answer again. Today is 15.07.
15 July 2022
Unprompted review
Reply from Fust
Hello,
we are very sorry to hear that you are not satisfied with our service. We sincerely apologize for the inconvenience caused.
Your experience does not meet our standards and certainly not the quality you should expect from Fust. We greatly appreciate your constructive feedback and will use it to further optimize our customer friendliness. Thank you for your honest opinion.
In order for us to find a satisfactory solution to your issue together with you, the responsible department will contact you directly as soon as possible.
We thank you for your patience.
Kind regards
Your Fust Team
I had to order an XBox Series X...
I had to order an XBox Series X from Fust. It was showing as AVAILABLE on the shop near to my home.
Booked it, paid by web, and the day after received the message that the console was ready to be collected.
All was perfect and the personnel was nice and friendly. Thank you for the smooth transaction.
14 June 2022
Unprompted review
Reply from Fust
Hello Mr Russo,
Thank you for your positive review.
We are pleased to hear that you are satisfied with the processing of your order.
Kind regards
Your Fust Team
Super Service
9 June 2022
Unprompted review
Reply from Fust
Grüezi Frau Steiger,
Vielen Dank für Ihre 5-Sterne-Bewertung.
Es freut uns sehr zu erfahren, dass alles optimal abgelaufen ist und Sie mit unserem Service zufrieden sind.
Freundliche Grüsse
Ihr Fust-Team
I liked the service and the way they…
I liked the service and the way they dealt with me. I have received my computer and everyone has been very friendly and above all with immediate delivery.
6 June 2022
Unprompted review
Reply from Fust
Hello Mr Mendoza Zapata,
Thank you for your positive review.
We are pleased to hear that you are satisfied with the processing of your order.
Kind regards
Your Fust Team
Very quick turnaround for delivery
28 May 2022
Unprompted review
Reply from Fust
Hello Mr Egan,
Thank you for your positive review.
We are pleased to hear that you are satisfied with the processing of your order.
Kind regards
Team Fust
I had huge troubles when I ordered a…
I had huge troubles when I ordered a drier but got a washing machine. Took three weeks and many phone calls. I swore never to buy anything again. I got weak and regretted it instantly. I accidentally gave the wrong address as i moved. Waited over 40min in the line and was hanged up on finally. Asked for a call back which never came. NEVER ever again. No for real
12 April 2022
Unprompted review
Reply from Fust
Hello,
We are sorry that you had a negative experience with us.
The incident you described is indeed not in line with the service you are entitled to expect from a customer-oriented company such as ours. We apologise for the inconvenience caused.
We hope to convince you of flawless delivery on your next purchase.
Kind regards
Your Team Fust
Everything is perfect
29 March 2022
Unprompted review
Reply from Fust
Hello,
Thank you for your positive review.
We are pleased to hear that you are satisfied with the processing of your order.
Kind regards
Your Fust Team
Delivery never came and no refund
More than a month ago I ordered an item on their website. I received a leaflet from DPD in my leaflet telling me I was not home and I had to pickup the parcel in a shop in a closely city. That day I was home all day and no one rang.
As it is very inconvenient for me to go and pickup the item (that's why I ordered online), I contacted Fust to get a refund. One month later I'm still waiting and they don't even reply to my emails anymore.
Very disappointed Fust is using a low-cost delivery service such as DPD (1.2 ⭐️ on Trustpilot). They probably wanted to lower cost, but they just lost a customer.
3 March 2022
Unprompted review
Reply from Fust
Bonjour Monsieur Marti,
Nous sommes désolés que vous ayez eu une expérience négative avec nous. L'incident que vous avez décrit ne correspond effectivement pas au service que vous êtes en droit d'attendre d'une entreprise orientée vers la clientèle comme Fust.
Nous sommes toujours intéressés par l'amélioration de notre service et de notre qualité. Nous avons transmis votre demande au service responsable. Celui-ci traitera votre demande et vous contactera le plus rapidement possible.
Nous vous remercions de votre patience.
Meilleures salutations
Votre équipe Fust
This is the second time I have shopped…
This is the second time I have shopped with you and instead of ringing the doorbell, the delivery man leaves the parcel at the door of the building, in the street, with the risk of someone stealing it.
25 February 2022
Unprompted review
Reply from Fust
Dear Mrs Coelho,
We regret that the delivery of your order has caused you such inconvenience.
We set a very high value on our service as well as our quality. Of course, this also includes our cooperation with the parcel service providers. Constructive feedback is essential for improving our service. We thank you very much for your honest feedback. We will share your experience with the delivery company.
We hope to be able to convince you of a flawless delivery with your next purchase.
Kind regards
Your Fust-Team
Reply from Fust
Hello,
Thank you for your positive review.
We are pleased to hear that you are satisfied with the processing of your order.
Kind regards
Your Fust Team
Online purchase .... worse service
Ordered Dyson V15 online, got it as expected and all was great until I start to use the product and realized there is an issue with the product (first minutes of usage). Immediately contacted Fust, and since it has been complete nightmare.... it took them 1 week to pick-up the product. No refund and no replacement of the product.
Fust Customer service claims it is Dyson responsibility and I need to have patience. BUT I bought brand new product from FUST. It is already for 1 month without any news on the product "repair" as they claim and no order number no nothing, nor refund or replacement. How much patience I need to have? I didn't even receive a confirmation number or a place I can see what the status of this situation. last time I talked to Fust the representative sent me to talk to Dyson?! Clearly Dyson couldn't help as I'm not FUST (and I even don't have the details of the item repair number)
Being held as a hostage - with no money back and no product. Just lots of frustration.
Worse service ever. Never experienced something so ridicules like this purchase. If it wouldn't be 800 CHF I would give up and buy a new one.
Expensive lesson learned - no more FUST.
Dear Fust representative, even your reply below is frustrating. there is nothing firm there - when i will be able to have the brand new product that i acquired from Fust - it is over 6 weeks now from the initial purchase and a month since the product was collected from my home. The ONLY reply i get from all Fust service providers is "thank you for your patience" and "it will be as soon as possible". this doesn't give any solution to the issue..... why no one is alert with such service (or more the lack of it). I just wanted to buy a vacuum cleaner....
2 February 2022
Unprompted review
Reply from Fust
Hello,
We are sorry that you had a negative experience with us. The incident you described does not correspond to the service that you are entitled to expect from a customer-oriented company such as Fust.
We are always interested in improving our service and quality. We have forwarded your request to the responsible department. They will process your request and contact you as soon as possible.
Thank you very much for your patience.
Kind regards
Your Fust Team
worst customer service ever
I've bought a hoover (Dyson brand) off of Fust website. It got delivered outside my door, in its original packet. It got stolen before i could have the 300 francs worth item in my hands. Fust does not want to refund.
I could have had apprx. 35 more years of being one of their customers, too bad for them.
---------
I've just read your reply !! Your excuses DON'T MAKE UP FOR THE CHF 300 YOUR COMPANY IS NOT WILLING TO REFUND !!! SOME REAL EXCUSE WOULD BE THAT YOU CONTACT ME DIRECTLY AND BE AN HONEST CUSTOMER SERVICE INSTEAD OF FAKING IT WITH SOME FAKE EXCUSES AS YOU'RE DOING BELOW !!!!
31 January 2022
Unprompted review
Reply from Fust
Dear L & M
We are very sorry that you did not receive the delivery of your order.
Thank you for your honest feedback and we are very sorry for this situation. We have already contacted you directly regarding this unfortunate incident.
Kind regards
Your Fust Team
very good and efficient online shop
28 January 2022
Unprompted review
Reply from Fust
Hello,
Thank you for your positive review.
We are pleased to hear that you are satisfied with the processing of your order.
Kind regards
Your Fust Team
Fust Reparatur (service repair)
Fust Reparatur (service repair) - this is a joke. We had our dishwasher repaired and the technician said he guarantees it will be working for the next 5 years. We paid 400 Fr and it broke after 2 weeks.
19 January 2022
Unprompted review
Reply from Fust
Dear Mrs Lachowska,
We are sorry that you had a negative experience with us.
The incident you described is indeed not in line with the service you are entitled to expect from a customer-oriented company such as ours. We apologise for the inconvenience caused.
We kindly ask you to provide us with your order details so that we can process your request and contact you directly.
Kind regards
Your Team Fust
Reply from Fust
Dear Mrs Silveira,
Thank you for your positive review.
We are pleased to hear that you are satisfied with the processing of your order.
Kind regards
Your Fust Team
Awful costumer service
One of the worst costumer service of my life: 20-40 minutes to talk to the relevant person, the set up appointments without your approval with no way of cancelling and get mad if you aren't there, it takes months to fix a simple light on a kitchen. Would never buy again there
10 January 2022
Unprompted review
Reply from Fust
Dear James,
We are sorry that you had a negative experience with us. The incident you described does not correspond to the service that you are entitled to expect from a customer-oriented company such as Fust.
We are always interested in improving our service and quality. We have forwarded your request to the responsible department. They will process your request and contact you as soon as possible.
Thank you very much for your patience.
Kind regards
Your Fust Team
Terrible service, never got my order
Bought an Apple TV box, it was never delivered. Called customer service, blamed the issue on DPD. No one can show evidence that the article was delivered. Lost 150 CHF. Terrible experience and took me 2 months to get this feedback. TERRIBLE, TERRIBLE experience. Never again
4 January 2022
Unprompted review
Reply from Fust
Hello,
We are sorry that you had a negative experience with us.
In the meantime, we have been able to process your request and have contacted you directly to let you know the outcome.
Kind regards
Your Team Fust
Cheaper and fast
Chaper then other big market players and with a fast next day delivery with DPD (they notify you about the exact hour they'll arrive).
3 January 2022
Unprompted review
Reply from Fust
Hello,
Thank you for your positive review.
We are pleased to hear that you are satisfied with the processing of your order.
Kind regards
Your Fust Team
It seems FUST has just forwarded me a…
It seems FUST has just forwarded me a product (C3 series 120 Vacuum cleaner) returned by someone else. It does NOT have 3 important attachments - Crevice Nozzle, Mattress Nozzle and Dusting brush....
Ideally I would like to return this product unless these attachments are sent pronto.
2 January 2022
Unprompted review
Reply from Fust
Hello,
We are sorry that you had a negative experience with us.
The incident you described is indeed not in line with the service you are entitled to expect from a customer-oriented company such as ours. We apologise for the inconvenience caused.
We kindly ask you to provide us with your order details so that we can process your request and contact you directly.
Kind regards
Your Team Fust
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