I bought 2 gorgeous dresses on line from Futario. Depending on the style and stretchiness of a dress, I can either wear a size Small or Medium because I wear a size 34DD bra. So I ordered Small and... See more
Company replied
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See what reviewers are saying
I purchased a dress from Futario that was a bit snug in the chest. I needed to exchange it for a larger size but I was dreading the process. Futario made the process simple, they were quick to respond... See more
I ordered two dresses a month ago & still have not received anything then I read the review I should know better & everyone it’s say it’s a scam !!!!!
Company replied
I have ordered a dress for more than 1 month full paid and they informing me that thsi item is in produst line and will be shipped to me . The first date of shipping was 24 of April , now they are te... See more
Company replied
Breach of guidelines
I ordered two blouses back in January
I ordered two blouses back in January. As of today, I have NOT received yet. I keep asking for a refund and they do not respond. Do not buy from them.
25 January 2026
Unprompted review
Reply from Futario
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at support@futario.com. We’re ready to assist you fully.
Futario Team
I received a shirt that was not as it…
I received a shirt that was not as it was supposed to be. I reached out with a request and photos. I received a relatively quick reply and a solution was given quickly and a new item/replacement was sent to me without me having to go to the trouble of sending the faulty one back
24 February 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Worthless
Worthless. Absolutely horrible company. The customer service is horrible. They pretend like they’re helping you but just goes round and round and nothing is resolved. I purchased a coat for my daughter for Christmas. I tried to return it cause it was too small. They said I couldn’t return it but would send me another product and can keep the original purchase. Told me to pick another item. Every item I select they say I have to choose something else. Now, 43 emails and 4 months later, they are asking me to send the link to their website to send the item I picked even tho I sent the full description and picture. Their clothes are expensive and to have to go through all of this for so long is ridiculous. I do not recommend this site and give them a negative -100. Purchased in November 2025. It’s almost April 2026. This is exhausting.
28 March 2026
Unprompted review
Reply from Futario
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at support@futario.com. We’re ready to assist you fully.
Futario Team
Very poor quality...
It took quite awhile from order to ship and then since the item was shipped from China the total lead time was about a month. When we received the item there was a serious flaw on the collar where a piece of the fabric was actually missing. Lastly, no free returns. We would have to pay international shipping, hire an export company and pay duties and taxes. Seriously?! So, enjoy my money. It should have been divulged that the item was being shipped directly from China.
18 March 2026
Unprompted review
Reply from Futario
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at support@futario.com. We’re ready to assist you fully.
Futario Team
beautiful merchandise
25 March 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Easy Exchange
I received my order and needed to exchange to a bigger size. I did not see any information in the package but there is a support email when I placed my order. I emailed them and they replied very quickly and will send me a replacement, I got a text that the order is already in its way. That is excellent customer service.
24 March 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
this company is a fraud !
this company is a fraud !! they stole my money. they never sent any of my items. refuse to refund my money back after multiple requested. i placed this order 3 months ago and they STILL HAVENT SENT ME MY items. They are criminals
23 March 2026
Unprompted review
Reply from Futario
We are so sorry for the terrible experience you’ve had with your order over the past 3 months. This is completely our fault, and we apologize unreservedly.
Great news: your full refund has been processed and is on its way back to you. It should show up in your account within the next few days.
We’re fixing our processes to make sure this never happens again. If you’re happy that we’ve now resolved this for you, could you please consider updating your review? We’d really appreciate it.
If you have any other questions, just email us at [support@futario.com].
Futario Team
Product is horrible website has no…
Product is horrible website has no customer service link and states thats the only way to get a refund. Material of dress os horrible amd not as pictured. Very upset scam!!!
23 March 2026
Unprompted review
Reply from Futario
We’re so sorry the dress didn’t meet your expectations and that you had trouble reaching our customer service.
Good news: your refund has been fully processed and is on its way back to you.
We’re fixing our customer service links right now to make this easier for everyone. If you’re happy with how we’ve resolved this, could you please consider updating your review? We’d really appreciate it.
If you need anything else, just email us at [support@futario.com].
Futario Team
Shipping delayed with no updates slow…
Shipping delayed with no updates slow shipping still have not received my order placed March 8
8 March 2026
Unprompted review
Reply from Futario
We sincerely apologize for the delayed shipping and the lack of updates regarding your March 8 order—this is not the level of transparency and service we aim to provide, and we take full responsibility for the frustration this has caused you.
We’ve attempted to locate your order using your customer ID, but we were unable to find a matching record. To assist you with tracking your order, resolving the shipping delay, or processing a refund, could you please reach out to our official customer service email【support@futario.com】? We will prioritize your case and provide a detailed update as quickly as possible.
We value your patience and understanding, and we’re committed to resolving this issue for you promptly.
Futario Team
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE. NO respond TILL A WEEK LATER.
PRODUCT is cheaply made. They make the site with headless models look like it's a great product. STAY AWAY.
23 March 2026
Unprompted review
Reply from Futario
We are deeply sorry to hear about your disappointing experience with our customer service and product quality. We sincerely apologize for the delayed response and the frustration this has caused you—this is far from the level of service we aim to provide.
We’ve attempted to locate your order using your customer ID, but we were unable to find a matching record. To assist you further with your concerns, returns, or any other support needs, could you please reach out to our official customer service email【support@futario.com】? We will prioritize your case and work to resolve this as quickly as possible.
We value your feedback and are committed to improving our processes to prevent such issues in the future. Thank you for your patience and understanding.
Futario Team
I bought a shirt online
I bought a shirt online. It came to me. The colors were off and the material was very cheap. You cannot get any on the one on the phone to return it and I’ve looked at other reviews. It’s a scam. I’m so bummed but wanted to warn other women
18 February 2026
Unprompted review
Reply from Futario
We’re so sorry to hear about your disappointing experience with the shirt you ordered. We understand how frustrating it is when the product doesn’t match your expectations and when you’re unable to reach our support team by phone.
To help resolve this quickly, we noticed we couldn’t locate your order using the review ID. Could you please reach out to our customer service email at [support@futario.com] with the following details:
Your full name
The email address or phone number used to place the order
A brief description of the issue (color discrepancy and material quality)
Our team will prioritize your request and assist with the return or refund process as soon as possible. We truly appreciate you taking the time to warn other customers, and we’re committed to making this right for you.
Thank you for your patience and understanding.
Futario Team
Very easy exchange.
Very easy exchange.
Very pleased with the outcome- I love the FUTARIO clothes and style of them on my body.
I will continue to shop with them even more after this easy exchange!
17 March 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The jacket I bought was too big and…
The jacket I bought was too big and they sent me a smaller size no questions asked and let me keep the original jacket. Both pieces were as pictured. Great quality. I am impressed.
16 March 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Save yourself the time!
Save yourself the time, energy, frustration and headache of ordering from this so called company. Extremely deceptive selling practices, expensive returns (one item would have cost me over 100 dollars to send back!) and just an overall waste of money.
13 March 2026
Unprompted review
Reply from Futario
We’re truly sorry to hear about your frustrating experience with our service. We sincerely apologize for the deceptive selling practices you encountered, the high return costs, and the overall disappointment with your purchase—this is far from the standard we aim to deliver.
Unfortunately, we are unable to locate your specific order using your review ID. To fully investigate your concerns and assist with the return cost issue, could you please contact our dedicated customer service team at [support@futario.com]? When you reach out, kindly share your order number and relevant details, and we will prioritize your case to find a fair resolution for you.
We value your feedback and are committed to improving our services. Thank you for your patience and understanding.
Futario Team
“ Bohemian Floral Print…
I ordered the “ Bohemian Floral Print Cotton And Linen Striped Blazer” in large and it’s too small. I contacted customer service and they immediately responded. They requested my measurements and sizes I typically wear. As soon as I submitted my info, I was contacted again immediately. I’m told that they will be expediting the production of a new jacket for me and will ship it asap. They also said I can keep the jacket that is too small to give as a gift. I’m very pleased with the service, and, BTW, the too small jacket is adorable and is well made. Thank you and I anxiously await my new jacket!
Christine
14 March 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The size 16 is a size 6 or SMALLER
The size 16 is a size 6! When trying to return it I was NEVER able to find the website to start the return. And of course you stated it was delivered 14 days before it was. The jacket was well made and exactly what I wanted but the sizing was completely misstated.
After being contacted by the company to email the company at a certain email the company further responded it was too late. Keep in mind when ordering from this company they are NOT customer friendly. I now have a well constructed jacket I paid $138 for the is a size something since my daughter who is a size 6 could not get it on either.
3 March 2026
Unprompted review
Reply from Futario
We’re so sorry you received a jacket that was drastically mis-sized and had such a hard time starting your return—this is completely not the experience we want for our customers. We’re thrilled you loved the quality of the jacket, and we hate that the sizing mistake and unclear return process ruined it for you.
Please send an email to [support@futario.com] with the name/email you used to order, and we’ll immediately send you a clear return guide and assist with every step. We promise to respond quickly and make this right.
Thank you for giving us the chance to fix this.
Futario Team
I absolutely love this dress
I absolutely love this dress. My order came quickly and the quality and fit are are as advertised. Im ordering three more!!!
12 March 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Great company!
I have placed two orders with Futario.
Both blouses are beautiful and high quality! Unfortunately, the second blouse was too big. Therefore, I contacted the customer service and they were very prompt in getting back to me. I offered to return the size too big for the smaller size, but they said to just keep the bigger size and they would ship me out the smaller size at no charge to me. This is great customer service and I highly recommend this company for purchasing beautiful clothing.!
13 March 2026
Unprompted review
Reply from Futario
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I would never recommend ordering…
I would never recommend ordering anything from this company.
I have waited a month for a blouse and have received several excuses from different individuals.
2 weeks ago they told me they would cancel the order and refund mt credit card within 48 hours.
I never received the credit. I had to file a dispute with my credit card.
Bad business!
17 February 2026
Unprompted review
Reply from Futario
We are deeply sorry to hear about your frustrating experience and the delays in resolving your order issue—this is completely unacceptable and falls far short of the service we promise to our customers.
We have attempted to locate your order using the information from your review, but we were unable to find a matching record in our system. To help us address this promptly and verify your refund status, we kindly ask you to contact our official customer service team at [support@futario.com] with your order number, payment details, and the timeline of your cancellation request. Our team will immediately investigate your case, confirm the refund processing, and work to resolve any outstanding issues with your credit card provider if needed.
We value your trust and are committed to making this right for you. Thank you for your patience and cooperation.
Futario Team
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